If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

Not sure why a company in these days would not have any staff members wearing masks or social…read moredistancing. I had a problem in the store with Covid safety adherence and called them on it. I got an immediate response from the company and they have addressed it. I am amazed at the responsiveness of the company. I have been a Leslie's customer for years in Kernersville and was pleased to find the same level of professionalism here in Gastonia.

I've been going to this Leslie's store for a number of years. I recently went to another location…read morebecause I had a appt in that area. Not only was my water tested but they actually gave me a sheet of specific instructions on how to clear my pool up! I've never gotten that at the Gastonia store; just a bunch of chemicals with verbal instructions that I forget before driving out of the parking lot. The employees at this location are normally nice, however there's usually only 1 person working and water testing can be a long wait. This store could be top notch with some management overhaul and proper employee training. It is the best option Gastonia has to offer so it would be nice if they invested In an overhaul.

I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

Taylor quickly responded to my request for assistance. He came the very day I asked for help and…read morediagnosed the problem. He returned with the needed parts 3 days later and repay the pool. He reached out to make sure I turned the pump on when freezing weather was forecast. We have nice blue water now.

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.

Carolinas did a great job! Would definitely use them again. They were always on time for the…read moreappointments and we are very happy with the final product

Trey did a great job even with several dogs running around. Ashley was great to communicate with…read more Look forward to working together in the future!

Mike Wilson (service tech) called me back same day and gave me advice and pricing. He was pleasant…read moreand informative with my Hot Tub drainage issue. I will have Hydra Hot Tubs and Pools service both my pool and hot tub in the future

Mike came by today for a service visit and we were able to figure out the issue. We appreciate his…read morequick response and informing the electrician of what you found so - answering any questions he had. Thank you

Best pool store in Charlotte! Friendly and knowledgeable owner! Great prices. Highly recommend.read more

Just built a pool this year, and have never owned one before. Came in because I was in the…read moreneighborhood. The owner and entire staff helped me from stupid to understanding some of what needs to happen in the first few months of operating the pool. Super knowledgeable and friendly, won't be shopping around, I will buy all my products from these guys! And to boot it's a small business!