I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

Love them and I am so happy to be a patient. Everyone there is so nice. From the front desk to the…read morereceptionists and the APN and Dr. You get quality care and they actually spend time talking to you to really find out what is going on. This isn't a place where you spend an hour in the waiting room to see the Dr for 3 minutes. Refills are easy too and they always call them in within a day.

I have been going to this practice for numerous years and have always received the best of care…read morefrom Jessica Lesperance, Delpreet and James Mc Clennan. Jasmine is a terrific assistant to Jessica. This is a busy office and I feel they do a great job of going out of there way to accommodate all.

I am dealing with so much! And I'm just so tired how these Drs don't think it's enough or my…read moresuffering or my disease is enough for needed help ! and what I am dealing with! No care ! No real help! Always saying I can not send long messages and to cut it short! How rude! I am a patient ! I have insurance and still you diss ME! Horrible place! I am now looking for a rheumatologist that actually helps or that can provide me some true medical care! Dr Kennedy is the Dr ! Don't go to him there staff too horrible! No care ! No empathy ! I am sick! We are humans ! With life! How would you feel if someone treated your loved one this way! Never going back! Never recommending ! Horrible place!

Everyone that works in the rheumatology are absolutely amazing and kind and they really seem like…read morethey care about you. I have never had a doctor that truly listened to me and with what I've been going through I recommend that anybody that needs to see a rheumatologist to go to rheumatology.

Avoid Arthritis Consultants ( AC)! Would give them zero stars if possible. The office staff is…read morerude. Be aware they will cancel your appointment if you have perfume or lotion on. It is in their compliance statement that you do not use these prior to coming to their office. The wrist bp cuff is inaccurate. Kept telling the girl checking me in that it is off to no avail. My care was less than adequate..... What AC doesn't t tell you is that the provider you're placed with is the ONLY PERSON you are allowed to see or talk to. Unfortunately I got placed with a PA. At first I questioned her, that if I felt I needed to see one of the doctors in the practice, was that possible? She said yes, and that she would be discussing my care with them as well. Wish I would have known that was NOT TRUE! 1 1/2 years later my symptoms are worse. More pain, more inflammation, and none of the meds she prescribed have helped. I've gotten serious side effects from them instead. I asked to talk to one of the doctors as my care was going no where. I've seen her every three months.... nothing helped. I got a phone call from their very rude office manager the day following my last visit that I was no longer their patient. Apparently, questioning your care is not allowed! Also at this practice you don't have the option to not take a medication they want to prescribe, as that was given as a reason for the termination of care. The med was methotrexate, it has known severe side effects and there are other safer meds available. The PA and doctor supposedly discussed my condition. The office had a new practice to refer me to. No thanks! I told them I would find my own provider, which I did, and they could send my records to them. Multiple people told me this was their experience at AC. I should have listened! Saved my money and time and gone somewhere else! DO NOT GO HERE! There are much better, caring Rheumatologists in the area. I was immediately seen at a new practice by a DOCTOR, no PAs at this practice! Don't let them convince you that a PA has the same training or expertise... they obviously DO NOT!! Wasted hundreds of dollars for nothing! Found out they drop people from AC regularly, if you have not been seen in a year or question medsir treatment prescribed! She is glad they dropped her as she is now being cared for by a new caring doctor in Reno. Go to Renown or Minden for Rheumatology care. You will be listened to and respected as a patient and be able to discuss options for your care with your doctor, not be TOLD what to do with your own body! The staff are also friendly and caring at the new practices.

I had an extremely upsetting experience with this office…read more The receptionist was rude, dismissive, and completely unhelpful. When I politely asked her name, she became defensive, refused to give it, and hung up on me. This is unacceptable. I called with real questions, hoping for clarity and support. Instead, I was met with hostility, disrespect, and unprofessionalism. She had the nerve to tell me there is no cure for my condition. That is not only false but shockingly irresponsible for a medical office. Update: For the super hostile receptionist who told me there's no cure for what I have -- exactly as I said I would, I found my own cure. Not medication, not their bratty attitude, nothing from this office was needed whatsoever. Thanks for turning me off so much that I solved it myself. Not sure why you all even exist except to just further harm people.

Dr. Bertz was our son's pediatrician and she was always so sweet, informative, caring and gentle…read morewith our boy. We saw her at the double r blvd location and were sad to learn she won't be there after the new year. Highly recommend her to everyone who needs a pediatrician!

Very smart and caring doctor. He makes me feel positive about my kidney disease. When I first…read morestarted seeing him I thought I was going to die soon. But, he reassured me my condition is stable, as I've been seeing him for two years, and there have been no changes. Dr. Mediwala is a caring doctor and I only have positive things to say about him.

My son was referred to Kidney Care due to high level of creatinine. He was previously referred to…read moreKidney Care for the same issue back in 2017, and was assigned to another doctor, but that doctor scolded us for coming in 9he told us that he couldn't understand why we came to see him). Sadly, upon returning and seeing Dr. Nylk, my son is now at Stage 4 Chronic Kidney Disease. At any rate, Dr. Nylk has been great. She's attentive with just enough care to make our visits with her enjoyable. I wish she had been the doctor we met with back in 2017, but, oh well. Recommend? Yes. Return? Yes.

Lots of tests and can't figure out why kidneys aren't functioning right. Got tired of going and…read morejust getting more tests. Maybe a different test? PET? Not getting anywhere with testing.

Dr. Melissa Bloch is an MS patients dream! I waited 4 months for my appointment, and would do it…read moreagain. She spent time with me, no question was wrong or unnecessary. I'm very pleased after my 1st visit, hoping to start feeling part human again. Her MA, Kathleen is the best! She even took time to call me and help with a problem. Thank you to Dr. Bloch and Kathleen, for putting me at ease

Nothing good to say.. I have never met her in person, and had one virtual visit. She has pawned me…read moreoff on her nurse for my last 3 appointments. I will no longer entrust her with something so important as my health.