My husband and I were hit by a drunk driver while towing our horses. One of my horses died from the…read moreaccident and my husband and I came pretty close. Our truck and trailer were totaled. Dr Rappaport performed a 3 level surgery on my neck. That was back in June of this year 2023. I feel like I have a new neck. Dr R is an amazing surgeon and everybody who works for him has always been so kind and efficient. I have recommended two other people for surgeries who were hopeless and they are happy as well.

He is a great and Doctor!!!! Great surgeon too!! If you need…read moreanything just give him a c as ll

I took a hard fall on my left knee. When i checked in,…read moreeveryone was great. The Dr had already scheduled radiographs. Usually you go in a room. Then they do radiographs, Dr comes in. They skipped the initial go in the room. So Flippin organized. Dr was great. Second time I've been there. These folks are constantly, consistent. They should feel great!​

Late post 6/18/26 Surgery can be unnerving, scary, and…read morefilled with so many emotions, but it makes all the difference when you're surrounded by a caring and compassionate medical team. Jenn was wonderful and immediately helped put me at ease. I especially appreciate when a nurse gets my IV on the first try--it may seem like a small thing, but it certainly doesn't go unnoticed! It's always such a strange feeling to go under anesthesia and then wake up with everything already finished. Bette was incredibly calming, kind, and attentive during my recovery, which made the experience much more comfortable. I also want to thank Dr. Kaiser for his care and concern in making sure all of my issues were addressed. My gratitude extends to the anesthesiologist and every nurse in the operating room for their professionalism, compassion, and excellent care throughout the entire process. I'm truly thankful for everyone who helped make a stressful experience as comfortable as possible. Hopefully, this will be my last surgery for a very long time!

The lobby was clean and orderly. The check-in with Rhyan, went smoothly. He was friendly and…read moreprofessional. Madison, the nurse, that took my vital signs, was very personable and professional. She explained what to expect at this visit. She asked if I had any questions for her. Raquel was friendly and professional. She explained the Intracept procedure thoroughly. She asked if I had any questions and answered them to my satisfaction. I am extremely impressed with this medical practice.

Don't recommend, they charge you 92$ up front, you cant get a hold of them on the phone and they…read morewill cancel your appointment the day before. They also canceled my appt at 5:06 pm and they close at 5. Pretty lame.

I have had 4 back surgeries all done by Dr Morgan he is amazing and has a great bedside manner if I…read moreneed another one I would love him to do it

He's GREAT ! ! He did 3.5 hours of lower back surgery on me with very good results. His office is…read morevery busy and may take awhile to get an appointment. I think he only takes referral patients.

Back Surgery and follow up was excellent. Back to doing everything I wanted with no pain.read more

Jade greeted us at the front desk and she was so friendly, helpful, proficient, professional. We…read moreneeded assistance with billing and payment. The type of care provided is exemplary. The facility is clean, spacious and modern.

I had a very frustrating experience at the ROC Express location in Galena…read more Earlier that morning, I used ROC's online chat to let them know that my 10-month-old son's splint was coming apart because he had been pulling at it. I uploaded a photo showing the stuffing coming out. A few hours later, a ROC employee called me back and specifically told me I could go to any ROC Express location to have his splint rewrapped. I even asked if the Galena location was okay since it's closest to my house, and she told me yes. Before leaving home, I completed the online check-in, explained exactly why I was coming, and provided my phone number and email. I checked in about 30 minutes before arriving. By the time we got to the office, my 10-month-old had actually kicked the splint off completely. I even held it up and showed it to the receptionist because I was genuinely concerned that he no longer had any support on his injured leg. When I got to the Galena office, it was completely empty. No customers. I walked up to the front desk, and the receptionist (Jocelyn) simply stared at me without saying hello or asking how she could help. I told her who I was and that I had checked in online. After reading my online check-in, she told me (rudely) they couldn't help because my son had an appointment scheduled for Monday. I explained that I had just spoken with someone from ROC who specifically instructed me to come there to have the splint rewrapped. She insisted they couldn't do anything--not even rewrap the splint--and that he needed to wait for his appointment. Despite showing her that he had kicked it off completely. She was very rude & uncaring. What made even less sense is that ROC Express exists to evaluate and treat orthopedic injuries. If I had walked in off the street with my son after his injury, they would have treated him. Instead, despite having an injured 10-month-old with no splint on his leg, I was told they couldn't even rewrap it. The explanation simply didn't add up. To make matters worse, they had all of my information from my online check-in. If they truly believed they couldn't help, they could have called me before I drove there with my baby. Instead, I made the trip only to be turned away. I then spent about 30 minutes on hold trying to reach someone at ROC. By chance, the same employee who had called me earlier answered. She told me the Galena office was mistaken and instructed me to go to the downtown ROC Express instead. Within an hour, my son was seen at the downtown location and placed in a cast without any issues. The difference between the two locations was night and day. The downtown staff was knowledgeable, compassionate, and efficient. Unfortunately, my experience at Galena was the exact opposite. Between the misinformation, poor customer service, and unwillingness to help an injured infant, I left feeling extremely disappointed. I sincerely hope ROC addresses the training and customer service at this location because families shouldn't have to drive from office to office with an injured child due to incorrect information.

I will update my review of Sierra Neurosurgery Group, but I saw this pop up and wanted to review…read moreDr. Demers. I personally never had a bad experience with him. He did a fusion for me in C6-C7 in 2013. It continues to be doing well. He diagnosed me with severe bilateral carpal tunnel in 2022 and is okay with me refusing surgery for now (I don't do surgery because its not hindering my abilities but I do have atrophy on left palm). Dr Demers did surgery on my dad in 2019 and 2020, and my dad was satisfied with care and recovery (he passed in 2020 but from a non related condition). Now, I have some lumbar spine issues and Dr Demers has been supportive. He even explained that I needed to see orthopedic for my knee. As for front desk, I haven't had any bad experience with them either. I do a lot of check in on the Athena Health app, so they already have information.

He did a re-do of an old fusion. When he showed up for surgery all I heard from him was that he…read moredoes nothing and the robot will do it all. Two weeks out and the pain was worse than when I started. He told me I have to give it six months. For six months I lived in disabling pain. After imaging, I returned he said the screws were loose, then and he bullied me to make it seem like it was all my fault. I went to another surgeon The other surgeon looked and his surgery noted and said he did not do half of what his notes said he did. Furthermore, one of the screws was broken off.

I am sooo disappointed in this Orthopedic Company.... Dr. Lilyquist was the Dr. on call the day I…read morefell and broke my hip.. Of course i know nothing at all about what surgery entailed, so you would think they would discuss with you what type of surgery you want.. There were 4 of us on the same floor in the hospital and we all had screws put in, why were not asked if we wanted to wait for a replacement? I do not get that at all.... Those screws he put in were the worst...OUCH! They were popping out of the side of my leg as I walked. Hurt like hell and I used my walker for days... Ridiculous!! I went for a 2 week follow up. and I when I go to Check in , , I mentioned that I had a Cardiology appt. next store in an hour and the lady at the counter at Swift was just awful. She was loud, and had personal stuff on the phone and was loud about it, soo tacky.. Soo unprofessional.,this offense is sooo disorganized.. After I waited an hour and me telling them I had to leave, I went to the desk 10 mins before my next appt. She said that I HAD NEVER BEEN CHECKED IN AT ALL! ARE YOU SERIOUS??? At that same exact moment, I got a call asking me why I was not at my appt., and I missed it, I said, dude, I am in the lobby for the last hour, I did not miss it, your girl forgot to sign me in.. They got me back for a fast beat, then I left the my appt., and was back in an hour, then they saw me.. they felt bad, but still... I went back for my appt., and Dr. Lilyquist had some interns with him we talked about my hip and I asked him, that i felt like I was shorter on my left side. He just brushed it off.... anyways , after that appt., I went back to Great Basin Orthopedics (GBO), where my Dr. said I was way shorter, and sent me to the Hangar Clinic where they made me a left shoe 1" higher as I was 1" shorter on the left side, I AM ALREADY short enough, and that made me feel so disabled, not cool at all, I cried.. Dr. Lilyquist called me after he dare one review and I told him all of this, he just said sometimes that happens. WHATEVER! Glad I am back at GBO! I got a new hip in April and Dr. Winkel from GBO fixed the height issue on the left.... YAY!

Dealing with my kids first broken bone. My issues…read more#1 We waited 20 min after our appointment time before being called back to the room #2 When we got back to the room there was still people in the room, the guy told them oh your good to go and put us right in that room with out cleaning it changing the paper etc. #3 The doctor was very rushed not very personable especially with a young child bedside manner is huge. #4 They gave a new brace that is still a little too big and was told if that doesnt work some back and we can make a custom one, again felt it was more important to get us out quickly than to make sure it was done properly and insure we were good to go. #5 I had to wait an additional 6 min after check out for a doctor's note for my child.

I met with Dr. Vacca after a year of terrible nerve pain which was limiting how I wanted to live my…read morelife. Before I met with Dr. Vacca, I had a zoom call with a top neurosurgeon at Stanford. I am sure I would have gotten outstanding care there but at a much greater cost. Dr. Vacca instilled the same degree of confidence, was straight forward and clear in his communication weighing the pros and cons of the surgery I needed to live my best life. His office staff was engaging and efficient and they scheduled me for surgery, even in the midst of a pandemic, in a very short time period. I was almost pain free immediately after the operation. Dr. Vacca was outstanding and I would recommend him to anyone that could use his areas of expertise. He is the type of doctor that will communicate clearly, be conservative regarding surgery but also tell you if there is someone or some place better suited. I am so grateful I had the opportunity to have him help me.

Dr Vacca is our angel doctor. He performed brain surgery on my husband last May when the other…read moresurgeons said they could not operate. He gave me half a percent risk of damage. He gave us back my husband's health. My husband had a huge brain bleed and was paralyzed on his entire left side. Dr Vacca gave me the first hope to grasp in this intense situation. The PT, OT and ST after that were also wonderful dedicated people