Took my VW to Carousel for service when a warning lamp came on, and they did an outstanding job. The shuttle ride home was a nice touch, the coffee was great, and the waiting area was comfortable. My service rep was excellent -- attentive and easy to work with. Highly recommend Carousel for VW service. read more

Typical dealership. What can you expect. I'm sure no better or worse that Billion or the others. But tried to charge me $100-200 for a diagnostic even though Audi sent me a letter saying I was eligible for a sensor recall. Take your car to Maxwell auto on dolphin. Same audi techs . Half the cost. Also $100 ish oil changes. Opposed to $180. read more

my husband and I went looking for a VW Atlas and Ben Cool made the whole process so easy! He wasn't pushy with us and made it easy to work with to find a good deal! we highly recommend going here to work with Ben! read more

Bought a car a little over a year ago. They did say it was a manufacturer buy back due to parts not being available(covid time frame) there was not a list of repairs on the carfax so seemed legit. Multiple times in the shop from electrical issues. My guess is they new and didn't say. They can make repairs and not report them. I figured I'll give them another chance as they had a different vehicle i wanted. They took the lemon car back in on trade. They gave an OK value for it but I wanted it gone. On the other vehicle i purchased they said the tags were paid up until 2027 through the purchase. Then I got a bill from the county treasurer for tag renewal. So I guess they didn't do what they said. I sent the sales person an email asking about it and for them to make it right. Well that was 5 days ago and no call no response to the email. Last i deal with them and would recommend not to deal with them as i fully believe they know more details about the garbage they sell and will not do anything to make it right. Oh and the first car I bought they had in the shop for 2 months before they "fixed" it for the first time. During this time I asked them to take it back and make it right. They offered to give me what I paid but had to take a car i didn't like and that was more money. read more

Not customer focused, only out for profit. I bought many cars over the years, the loyalty was only on my end.

I got a Volkswagen last week from Carousel. I worked with Susan, who is an outstanding salesperson and profession. She is an excellent listener and made the process smooth and seamless. Highly recommend. read more

I purchased a pre-owned Mercedes at another make dealer and wanted to service it at a Mercedes shop. I'm pleased that I found Carousel Motors. At both services I've had I received a prompt and friendly beginning with the service manager. I especially appreciate that with both appointments timing was "underpromised and over delivered." The four hour appointment took something over 3 hours. Nice! And like many dealers the cost was estimated before the service so there are no surprises --barring unforeseen needs. I'll be returning. read more

Susan Farrell at Carousel Motors was fantastic to work with. She was so knowledgeable about the new Audi Q5 and took all the time we needed to get acquainted with the features of our new car. read more

I've been waiting to do this review to avoid ranting. Even a year out, my opinion stands. About a year ago, I purchased a vehicle from Carousel. Not only did Carousel have the specific car I wanted {a newer Volvo}, but I also needed something reliable sooner rather than later. I contacted Carousel and got Taylor. He provided pictures of the vehicle, and when I specifically asked him if the car had any known issues before purchasing, he said, "No." That was a lie. Taylor sent carefully curated photos that omitted a small dent. I inquired about it and the known issue with the locks that the previous owner was aware of. I made Taylor aware, and he ghosted me. I called AND sent a text. See image. I imagine he failed to respond because, in Iowa, you only have three days after a used car purchase to return the vehicle. I was beyond the three-day window. TLDR {Too Long Didn't Read}? If you can buy from Carvana, Illinois, Wisconsin, or Minnesota do so. Dealing with Volvo directly and Illinois sellers seem like white-glove service in comparison. I've diverted several people already to other dealerships for a better, honest experience. read more

Carousel Motors - Non-Responsive - Car Dealers Near Me - Iowa City, Iowa

Careful about coming here. One of the salesman (Taylor S.) Sold a car to my friend and later texted her asking for a hookup. Pretty sure he's married too. read more

They gave us a lot of flexibility on a trade in, were very upfront about why they were only able to provide so much allowance, and were more than cordial during the purchasing process. Tyler, the finance guy, was phenomenal. He was knowledgeable, polite, and efficient. My only complaint is that they kind of pushed us through the process too quickly. There really wasn't a moment where they stopped to ask if we were ready to proceed with the purchase that day. Of course, we bought the car and are happy we did so. But, this kind of impetuosity could be problematic for those with anxiety or trouble with self-assertiveness. read more

I purchased a car from this company. The salesman was fantastic. His name is MICHAEL Leone. He treated me fair. The transaction went very smooth and I got exactly what I wanted. I highly recommend. read more

We looked at cars in Des Moines and Iowa City. Ryan Wyant answered all of our questions in a very professional patient manner. We have been very pleased with our new vehicle and the service provided by Ryan! Rick read more

I contacted the dealership directly as they had an exact car I was looking for. During the process, my salesperson, Ryan, was very friendly and informed me about the car I was interested in. I told him exactly what I had, the mileage, and all the details needed. When asked about the deal, I knew what I wanted and what I was willing to do. We negotiated very briefly and then came to an agreement in principle. I then drove 6.5 hours one WAY to meet them at the dealership in the morning at the agreed-upon time. They looked at my car and agreed that the deal we were discussing and the values were in line. He also informed me about the lemon law and why this care was labeled a lemon in the state of California. It was due to a non-functioning Navigation unit (totally okay with me). I did ask him to email me a copy of that lemon law certificate to my email. We sat in the office for 20 minutes, signed papers, wrote a check, and were on our way. Two days later he checked in on the vehicle, and I informed him that the sunroof wasn't working. We still haven't received the email with the lemon law disclosure they were going to send right away. In regards to the sunroof, haven't heard anything about it, no response, until I got an email to review them. I love the car, and the salesperson was nice and attentive, but the follow-up or lack thereof leaves a sour taste. read more

Purchased a VW Tiguan that was certified used. Car has been in and out of the shop more than any car I've ever owned. First, the front end was not functioning correctly, and they said it was fixed, only to have it get worse. Now the engine is consuming oil at a qt per 3k miles. Carousel says that a qt every 1200 miles is "Normal" and that they won't do anything about it. What good is the warranty if the car is constantly in the shop and unreliable. Very frustrating to say the least read more

Susan Farrell & Carousel Motors are the best! My family has been working with them for 10+ years but this was my first-time working with her as a first-time car buyer. I had a ton of questions and didn't really know where to start but Susan guided me through the process & found me exactly what I was looking for (& even saved me ~10% on the car). We are so happy with our new Q5 & the service couldn't have been better. Thank you so much Susan! Looking forward to the next one :) read more

I'm back with another happy review related to my vehicle. Thanks Iowa City, for doing my Mazda well. I took my Mazda CX-5 in for them to do a check because my engine light came on for the third time in six months (boo). They were able to diagnose and fix the problem AND it was covered under warranty (yay)! Unfortunately, or fortunately for me because I'm not always the best at keeping up with my vehicle, it was time for me to do some routine updates including changing the air filters, adding fluid oil, and other things that happen around 30,000 miles. Craig, sat and explained each line item to me. He was not pushy about me getting the items repaired but simply informed/taught me about each. I didn't agree to extra repairs so I was kindly on my way home. I checked Google to make sure the line items weren't bologna and learned that Craig gave me good information. I realized I could do two of the maintenance items myself but took my vehicle back for the others. Carousel Motors provides a complimentary shuttle "anywhere within town" which apparently includes all the way to the mall in Coralville and up to North Liberty. They'll drop you off at your front door and schedule a time to pick you up again. I really appreciated this and felt grateful I didn't have to spend my time sitting in the shop. HOWEVER, I'd totally sit in their waiting area for a couple hours because it is equipped with tons of snacks (think fruit snacks, granola bars, chips, etc.) and drinks (seven types of coffee, some tea, and hot chocolate) all available FOR FREE! Celebrate. To top everything off, the guys I dealt with at the shop were wonderful-- Craig, Steve, Eric, and Clinton. They even opened the door for me when I was getting into my car, talk about gentlemen! They left a great impression on me. Thank you so much for a lovely experience! read more

Worked with Susan Farrell several times over the past 15 years. She has always been responsive, easy to communicate with and treated me "not like being at a car dealership". She has valued my time and made every purchase quick and smooth. It will be worth the drive from Des Moines next time I trade in my Benz. Rich read more

Purchased a new car from Susan at Carousel. Above and beyond customer service and not pushy. Helped find the car that fit my needs. In and out very quickly! New loyal customer. Thank you! read more

I had a less than desirable experience with Carousel and their affiliates. Bought a used car that had essentially been in a wreck (not disclosed). The warranty I was sold didn't cover the damage or the parts and labor. My car ended up at a body shop x1 without my consent or knowledge. It was a mess. In the end I was told to bring it back to Carousel if I had another issue, and that it would be covered in full. We'd agreed on 65% for the original repair (at pre-owned), so I figured they were good for it, took it in for an issue that essentially was a misunderstanding. They charged me $790. I get that was at 50% and I'm grateful for that as well as the original 65, but I've fully put $1200 extra into a vehicle I've just bought (in addition to my first payment). I don't know that just anyone could do that. I probably could have fought harder but it was handled so sloppily I just wanted out of it by the end. No advocacy for the client and no good faith. I STRONGLY recommend going elsewhere. You wanna trust who's working for ya. read more

Just bought an Audi A5 last week and had a really positive experience. Ryan Wyant was my salesperson and he did a great job answering my questions, letting me do multiple test drives and making the buying experience move quickly. All in all a 5 star experience! read more

Positive experience with Ryan and the Sales staff at Carousel. Really like the Honda Pilot and appreciate their willingness to work with us on price. Thanks read more

They looked me straight in the face and sold me a car with a broken battery. Had to get jumped after leaving the lot and turning my car off to get gas. They also told me they would fill it up before I bought it read more

really easy to turn in old leased car, and get a lease on a new car. Jason Thomas was great to deal with. The whole crew was more than super. Thank you one and all read more

Worst service dept. I have ever had to deal with! I waited 2 weeks for my appointment, only to be called the day before and informed that they would not have anyone to work on my car. The next time they can get me in is in 3 weeks!! REALLY?? 3 more weeks?? No explanation given. I asked for the service manager to call me back, but he would not. Evidently no one wants to take ownership. For a dealership that sells the cars they do, I certainly expect more.....a LOT more!! They say that service sells cars. NOT HERE! Their ads claim they are #1 on Hwy. 1. I'd say more like #2! read more

Worked with Ryan Wyant on our test drive of a couple vehicles and ended up purchasing the one we liked best. Ryan made this a very easy experience and showed excellent responsiveness and follow up to ensure we were happy with the vehicle we select. He was very knowledgeable on all models and their features and went above and beyond to make sure we had an in depth understanding of how to operate each vehicle we tested out. read more

This place is so clean! We bought a new Nissan Altima here and have had a wonderful experience working with Bill! All the staff we've interacted with have been very friendly and not pushy in the slightest (which is a pretty spectacular feat for a car dealership to pull off!). I also love doing oil changes here because they have a ridiculously spacious and comfy waiting area. Big comfy couches and small cafe-style tables... can I hunker down with my coffee and work from here every day?! read more

Carousel Motors - Awesome, clean waiting area! - Car Dealers Near Me - Iowa City, Iowa

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This is the place to go for a new car; I love my new Volkswagen!  Ask for Brian Melendez for your sales agent, he went above and beyond when helping me with my purchase; VERY low pressure.  He was very knowledgeable of all the vehicles and gave down to earth personal feedback on some pro's and con's of each vehicle I wanted to look at.  Great experience, great service! Thanks Brian and his Carousel team! read more

Recent purchase during strange times went very smoothly. Remote online deal with Ben Cool as my rep was easy and handled with professionalism; he even pi me up at the airport. The car is terrific, too. read more

My experience at Carousel Motors this past summer was truly disappointing, and I have no faith at all in their service department. I should've read the old reviews before I took my car there, because it was a huge mistake. I went to Carousel Motors in 6/2019 because my 2011 Volkswagen Jetta was having a recurrent issue- whenever the car slowed down, the engine oil light would turn on briefly, and then turn off again. The car was perfectly fine otherwise. I had had this same car checked about 3 months prior to that (for the same issue) at a different dealership, who told me everything was fine. A few hours after I left Carousel, an employee named Tyler contacted me, and told me that my car's engine was failing, and I had to get a new engine. I was dumbfounded, because I had been told before by a different dealership several months ago that everything was fine, and my car had been running perfectly without giving me any issues, so of course I was shocked to hear that my engine was failing. Tyler told me I could either pay $8000 to replace the failing engine or sell it to himself "as is" for $1000. I don't even know why he wanted to buy my car if my engine was "failing"per his words. Since the car was still running perfectly, I said no, and brought the car home. I used the car for another month (it continued to run perfectly) and then moved to a different city where I didn't need a car anymore, and decided to sell my car. I went to Carmax to get an appraisal (of course, I told them about the engine oil light issue up front), and I found out to my great surprise, that Carousel Motors had registered my car as a "lemon vehicle", making it virtually worthless. I had no idea that Carousel Motors had done this. Carmax told me they would not be able to sell the car to anyone because of its status as a lemon vehicle, but offered to pay $1500 (which was still $500 more than what Carousel had offered me) for the car so they could sell off the parts. I am not sure what happened, and maybe my engine WAS truly failing despite it being not that old, only having 40000 miles and in otherwise perfect condition, who knows. But Carousel still should have informed me that they were going to register my car as a lemon vehicle. They did this after I refused their offer to buy my car for 1/10 its market value, so that I wouldn't be able to sell the car elsewhere even if I got the issue fixed. read more

Our sales associate was very nice and seemed genuine. However our overall experience with the dealership was not positive. With all of the car dealerships in the area, I would recommend that potential car buyers go to other locations. read more

I will not be buying a car from this dealership again. For one thing they said they would put a new air conditioner in my car when I bought it but all they did was put some ac stuff in it cause it went out in 2 weeks. Then the waterpump went out. Then the turbo went out after that that they said they would pay half for but of course never did. I will be making sure my friends don't buy one from here either or anyone who asks about the car dealership. I'm very passed off. read more

The salesman Ken admitted to erring in entering my information at when I purchased a NEW Ram truck from Carousel motors Coon Rapids Ram. Once Carousel motors Coon Rapids Ram received my money they have failed over 10 times and months of trying to either correct or even acknowledge the issue exists. Ram has failed to correct also. Ram still 5 months later shows me as a NON-Owner of the vehicle I purchased. Carousel motors refuses to respond or assist the salesman who admitted he made a mistake at time of purchase to correct the information. read more

This place has come pretty far Since my experience with my Audi A8L. I switched to Mercedes and don't regret it. Tom Akin worked to win me back and has succeeded. Craig is wonderful in service and overall my general experience here is very good now and I definitely recommend them. There are several great people working here and at their satellite lots such as Taylor Spain who helped us with my daughters first car. Keep up the good work!! read more

I called at 9 o'clock in the morning when they opened and had an appointment at 3:30 to test drive a used vehicle. I arrived at 3:30 to test drive the vehicle and the salesman informed me that somebody else is out test driving it now and they bought it!! I live 45 minutes away so this cost me an hour and a half of driving for an appointment that I had! Very very poor Communication on their part! Because of this experience I will never go back there again and I will not recommend anybody go there! read more

Love Audi the brand, but the brand excellence does NOT carry over to this dealership So far service has been fine. But the salesman never fully disclosed a major issue with the car read more

Paid this dealership in October a deposit of $5,000.00 to order a Gwagon. I was told in December by the salesman that my order was next. Today being 6 months, I called the manager and he told me I still had orders in front of me. I think this is a very dishonest, greedy, dealership. BEWARE read more

This place is great! I have been searching for a car for awhile now and had a couple bad experiences with shaddy sales people, especially being a young woman. I went in to Carousel Motors this past weekend and met with Susan F. and she was such a big help when purchasing my new car. She reassured me that used VW Tiguan the car I was buying is reliable and safe. She provided all the information that I needed, answered all my questions and made me feel confident in this HUGE purchase. She has been such a big help to transport the car back to Denver. Susan is so kind and helpful, so is everyone at the dealership. Definitely was an easy and great experience! read more

So I bought a blue f150 from this place and the engine went out not even 3 days afterwards and they refused to issue refund and I'm vehicle less and they cared not they I had a job or kids or anything. Do not go here. Reporting to bbb as well read more

Shout out to Ben, Thomas, TJ and all the staff at Carousel Motors for a great buying experience. Ben was great about getting back to me promptly about a vehicle that came in that exactly what we were looking for. Gonna love this little darling for years to come. #mazdacx30 #zoomzoom read more