Recently purchased 2023 Audi Q5. Lewey McNeeley (salesperson) was explaining options on said vehicle. Clearly stated how remote start would operate. "You can even start vehicle from airplane before landing." After purchasing vehicle and activating MY AUDI on cellphone--SURPRISE!!! The vehicle in not equipped with remote start.--Huge deal breaker in the Midwest. Contacted Carousel Motors several times trying to rectify problem; basically was informed--TOUGH LUCK! My question is this? Are the salespeople not properly trained in their expertise fields, or do they fabricate stories just to sell vehicles??? An after-market remote could be installed, but manager and owner (Bill) will not honor warranty, and demands we as buyers to pay for this unit. POOR POOR BUSINESS! I would suggest future buyers be aware of salespeople scams at Carousel Motors. Rick and Judy Wagner; Dubuque Iowa read more

0 stars if possible. So my car broke down and I went in to get a rental and they were closed and this sales I didn't get the vehicle I wanted because my daily limit was 2500 and I paid for all but 1000 and the manager wouldn't let me get vehicle I and I ended up getting stuck with this ford f150 that I was told had 200000 miles on it and it has 300000. Starter and alternator has went out numerous wiring problems. They didn't give a shit. Did not make right and now I can't even get rid of vehicle because I still don't have my title after 3 weeks. DO NOT GO HERE read more

Carousel motors is the place to get your VW serviced. Ever since purchasing a Jetta, I like to have them worked on my one spot so if a piece goes missing or what not, I've got a place to hold responsible as well as turn to if the part needs replacing! The guys and gals here are incredibly friendly and really go out of their way to help you out. Every time I've needed to get an oil change within a few day window, they make it happen and do so with a smile! The free shuttle is key as well. They'll take you anywhere in the IC or Coralville area and pick you up again after your car is done being serviced. The dudes that drive it are very professional and a good time to chat with. Prices are comparable to most other dealerships and they do a great job of shopping the competition to make sure they aren't ripping you off more than you expect! Solid spot for VW tune ups. read more

Recently got my service done at carousel. It was a ridiculous experience. I won't encourage people to do service there because they are good at manipulating labor hours. If you have to go ask someone who knows mechanics to go with you, and better to wait there watching. Otherwise you will have to pay for their lunch break. read more

I moved here from Phoenix, Arizona this past June. I own a 2009 Mercedes ML. This is not my first Mercedes and is my last, was my thought.. I bought this car 6 months prior to coming to Iowa, for its Certified pre-owned warranty. The dealer in Phoenix had my car in service 16 times in the first 6 months, with repeated repairs that they could not seem to be corrected or resolved. Once arriving here in Iowa, I could only use this one dealer for my cars service and needed repairs, the repeated ones. I was quite nervous and on-guard after my experience in Phoenix. Upon arriving at Carousel, I meet with Craig Yeager and when I spoke with him I let him that corporate may be calling for I have quite a history. He listened and noted my history. (It was interesting to watch the other service techs face when I was reading off my list of repairs done in 6 months). Craig, was quite patient with my guarded trust and empathized with it . He never once treated me, nor still has, badly. In fact, I feel quite comfortable calling and asking him questions when I have them. It took 2-3 times before they could correct all the issues that my car had. Mainly because the previous dealer neglected areas and caused other issues. That and parts had to be ordered for the moon-roof, I kept my car while the parts arrived. I have even gone in and spoken with the Mercedes Sales team. They were quite knowledge of their product line and they gave the same answers I have read and been told from Corporate. The last dealer taught me to research from Corporate prior to going in and trusting a sales person. My point though is I was quite happy to talk with them. Overall, this dealer has helped me re-think my idea on this being my last Mercedes. I have had 4 in total, the first two were old Diesels, my third an R class (miss this car terrible) and now this one. I may consider another one when the times comes for this one to go. I feel this dealership and service team CARE about the quality of their work, as much if not more, then the quality which brought you to buy or look to buy a Mercedes. Its been 6 months since I have been here and one trip back to Phoenix, my car has ran quite well with no running to service for repairs. Thank you Carousel Service for the experience, I am quite pleased, finally ! read more

My daughter attends the University of Iowa. She had a check engine light come on the day before a 400 mile weekend. I called CRAIG and he got her in the next day. Did scheduled service - oil change - fixed issue with error light. She dropped off the car, they took her to her dorm and picked her up when it was done. GREAT service! Polite, prompt, thorough and accurate. Could not have treated us any better! Thanks Carousel! Thanks Craig! read more

I recently had work completed at Carousel Motor and was disappointed with the customer service. They did a nice job fixing my car but the overall experience was emotionally taxing. They quoted us one price but when it came time to pay, the price was $700 more. After going around in circles with them, they finally charged us the quoted price. The mark up on the parts was anywhere from 400% to 500%. I think people forget that customers can get on the Internet and look up the cost of parts. When I emailed them regarding the high mark up on the parts, they wouldn't answer my question. Overall, the mechanics were great. I hope the price gouging goes to the employees working on the vehicles and not the people sitting behind the desk. read more

5 minutes after driving out from their lot the" check engine" light turns on. After their asessment, had the wrong part replaced (rubber pipe), which I discovered a few months later when the problem recurred. So I paid twice for it, had to fight for a refund which ended up being only a partial one. read more