Deco Dry Carpet Cleaning Review I am extremely disappointed…read morewith my recent experience with Deco Dry carpet cleaning. I scheduled an appointment and was given a window of time between 1-5 PM, but after two full days of waiting, no one ever showed up or called me to update me on their status. To make matters worse, I had to get Deco Dry's contact information from my association just to reach out and try to reschedule. I work from home, so I made sure to be available during the entire window. At one point, I received a missed call but never heard a knock on my door--when I called back, I was told they had already left and would need to reschedule. On the second attempt, the same thing happened: no call, no show. When I spoke with Rose from Deco Dry, she was rude and dismissive, telling me that "in Miami, they never get to places at the exact time," and that's why they give a window. However, they never once called me to communicate any delays or issues, which is unacceptable. If you schedule an appointment, you should respect your customer's time--either show up as agreed, or at the very least, call ahead to let them know if there's a delay or problem. Making excuses about traffic or accidents without any communication is not professional. Based on my experience, I cannot recommend Deco Dry to anyone looking for reliable or respectful service.

Great service and great prices!!! I called this morning to…read moredeco dry Restoration For water damage in my closet They send a technician few hours later The technician was super nice dry the walls Left a dryer vent for few hours Charge me a great price and was super nice . Highly recommended!!!

These guys are extremely rude and unprofessional. Their rates are the highest quote I got in Miami…read more Go use someone else.

These guys are the real deal , arrived on time . Helped move the rug from under my bed . Took their…read moretime to do the job just right . I had my area rug and mattress cleaned . Im happy i choose them . Would definitely recommend them

Horrible customer service!! The worst ever...first over the phone they tell you is $69 and then…read morewhen they come oh you will need deep cleaning and that is $149...I said no way then he was like ok 129 to the end to come up with $99. Seriously??? I wouldn't recommended to anyone

Palms Carpet Cleaning is the best carpet cleaning company in Miami! I am truly happy with their…read morethoroughness and cleanliness. My cleaning standards are met. I would usually require so many things but there was no need for me to give some more instructions as their cleaner did an impressive job. I am giving this service an A-rating! Perfect!

The manager called me and was very professional. She explained the groupon and apologized for the…read moremisunderstanding. She offered to have the technician to come back out and clean the carpets. I was happy about that. The technician came on time, he also apologized for the issue I had. I advised him it wasnt his fault and it had nothing to do with him. He was very professional from the beginning to the end. Once he was complete the carpet looked fantastic! I was very pleased with his work. I was also very pleased with how the company handled my complaint and I will definitely use them again.

The best grout cleaning! I must admit I was so impressed with their professionalism their…read moretimeliness and their ability to save me money. I had not only the grout in my apartment to clean but furniture and they were able to do it all and get it done within a matter of a couple of hours they were just unbelievable. My grout looks phenomenal check out the before and after pictures.

Called Mr. Dry Steam to clean my sofa, loveseat, and area rug. Amazing communication, detailed…read moreorientation. Highly recommend to anyone needing a good cleaning service. Best service I could've asked for!!

Eyal cleaned my couch and carpet so well my dog had made a huge mess he came in such a timely…read moremanner and finished the job quick price was amazing I highly recommend this service for anyone who needs!

My technician Mike was prompt, courteous, and fulfilled all of my requests. He made my day as I…read morefeared the stain would never leave. I researched cleaning methods and this one is hands down the answer. I am an interior designer and have spent a career trying to help clients that have damaged goods. I can't more highly recommend this service. Mike clearly explained the process to me and it clearly worked like magic. I couldn't be more pleased.

We had a serious mold problem at our condominium, from a cracked and leaking pipe in the wall. The…read morecondo association fixed the pipe but left us with a moldy wall and a major hole. Mike came out promptly, helped us understand our various options, and took care of the mold remediation in a completely professional manner. He even recommended a dry wall installer (who has also done a good job) to patch and paint the wall. We live out of state, so all this work was done without us being on site, which requires even more trust and responsibility for the contractor. Mike communicated with us at every step of the way: I highly recommend their service.

DON'T HIRE THEM! We hired them to come clean our couches and they left them all completely yellow…read moreand even more stained! Zero accountability. They are unwilling to help. Bad bad business.

Alex arrived on time. He did a good and careful job cleaning our rugs. He was very respectful,…read moremaking sure to not make a mess. Would definitely hire Miami Supreme again. Highly recommend

This company is horrible. the Business card says Mr. Steam, their invoice says "Steam Carpet…read moreCleaning" and their website is Steamandbeyond.com and the CC shows yet another name. This company was hired by Costco to remove some dirt from my carpets their delivery men had brought in. While he was here I asked him how much to clean the other 2 rooms a bedroom and an office. He quoted me $395 to shampoo the 2 rooms and $110 to steam clean the 2 additional rooms. I agreed to steam clean. He told me not to go upstairs on the freshly cleaned carpet for 4-6 hours. After he left I took my shoes off and ran upstairs anyway. The hallway and stairs he charged Costco over $400 to clean was wet and clean. I go to check the 2 rooms I had paid him for they were still dry, not a piece of furniture had been moved (my office chair is on wheels and that was still there) and there was still some cat litter on the floor by the litter box. I called him back after he left and explained he did not steam clean my carpets and he insisted he did and that steam cleaning does not leave the carpets wet. I would give him the 4 stars for being able to remove the dirt from the stairs that Costco hired him to do, but he did not do the work I hired him to do then he lied about it. Unethical - do not use. The multiple names alone should be an indication of the service. Why would you use so many names if you were good in your industry.

I called this company after my toddler put ketchup on my $3,000 sofa…read more I explain the nice guy over the phone how critical time is and he came into my house in 45 min! He cleaned the sofa in a snap, perfect results and so reasonable price! He explained me that they are local company and was nice and professional. I'm so happy I contacted them!!! Highly recommended!