Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

Their products are great and their service is horrible. They installed tiles on my kitchen floor…read moreand I had the following problems: The wrong tile was ordered. I was charged $450 for a plumber to come out and reset the ice maker in the refrigerator reset the dishwasher and reset the washing machine. They knocked a hole in the laundry room wall. They set the floor so high the door between the kitchen and laundry room would not fit.

We've been using Costen for a variety of needs (hardwood refinishing, rug installation, vinyl…read moreinstallation) and have found them to be very professional, cost effective and responsive. We've been coordinating with "Bones" at Costen, and he's been great. They have a great selection of all kinds of flooring and they also have extensive professional expertise to help guide you in the right direction, based on your room, on what kind of flooring needs there are. We've also had some tighter timelines for them, and they've been able to turn around projects in a very fast, time efficient manner. I would definitely recommend them to anyone working on a home project in this area.

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

If I could give negative stars I would. NEGATIVE 5 STARS. This isn't the crew working- they were…read moregreat. I felt spoken down to as a woman by the owner. His eye rolling and tone made me feel that customer service was non existent. Organization and scheduling were a nightmare. I'm not sure I was told the truth from this guy at any point in the 2.5 months I waited and I don't recommend him to anyone.

From the owner: No Big Box Here, just a Small Business with a Big Heart!…read more We firmly believe that every individual should be treated with the warmth and care akin to that of family. Our unwavering goal is to continuously establish ourselves as the premier flooring company throughout the Tri-Cities area. Furthermore, we take pride in offering a no-pressure environment that allows our clients to make informed decisions at their own pace. Reach out to us at 804.704.1477 or 804.802.2212 to get a fast response.

Contracted with this company to get our window repaired. After several cancelled/rescheduled…read moreappointments on their part and showing up with no notice when no-one was home, they finally completed the job...poorly. When asked about the job, they yelled at me that they were doing "charity work" and left, even though we were willing to pay full price for their services. This was a stressful and highly unprofessional experience. Would not recommend and would give zero stars if I could.

Every aspect went smoothly and quickly. John worked with our schedules to get the job completed. We…read morehave already referred this company to close friends and will be using them again. Thank you Little River Painting for a job well done!

We just had a carpet installed by David & Jeff of "On the Spot Floors" and are exceptionally…read morepleased with the end result. From the time my wife and I met with Linda, the owner, we were impressed with the time and energy she took to make the right selection for us and to not oversell. In fact, she advised against a higher priced carpet. Jeff came out to do the measuring. Based on the finished product, it is obvious that both Jeff & David are highly skilled professionals and gentlemen and that Linda is an expert in her field. I highly recommend them.

On the Spot did an awesome job replacing my upstairs/stairs carpet. I was very impressed from the…read morebeginning to the end of the entire job. They were helpful and knowledgeable in helping guide me through the process of choosing the best carpet for our needs. Jeff, the technician on our job, was super to work with. So professional, friendly and was extremely conscientious about the job he performed in our home. We had freshly painted walls and there is not one mark on them anywhere from the install. Cleaned up after the install and with the exception of great looking carpet you never knew they were there. Great people to work with. I HIGHLY recommend them!!!!! We LOVE our new carpet....

Glass Masters came to my house to estimate a window washing job…read more He gets a 5* review on Next Door and I can see why. He is very professional and makes sure you understand every aspect of the job.

They put in a tile bathroom floor. Within a few weeks the grout began cracking out. they came back…read moreand filled with a grout of the wrong color. The grout began cracking out again and they have refused to answer any more calls and will not repair the tile. We now will be having it removed and putting in a different tile Not by them. 2000+ dollars wasted. If I could give a zero I would.

Just wrapped up my second appointment with RVA Carpet Pro's. My first was back in August. I thought…read moreabout trying one of the chain places but after horrible reviews I decided to look around. I was having a party and wanted to freshen up the house. Sean who is the owner/operator got back to me within 30 mins. Really nice exchange. He was able to come on the day and time I requested. No small job either. Sean arrived on time with a 20 min arrival warning text. He arrived in a beautiful truck with an impressive set of equipment. He came in, put on shoe protectors and we walked through the house. Sean is very knowledgeable in his field. Trust me ive had crappy ones. He gave me a few pointers on carpet care since i have a new puppy in the house. Sean got to work. Took a few hours to complete the job which was good considering the size of the house. When he was done it was a night and day difference. The carpets were stunning. They looked brand new. I could not have been happier. Best part was there was minimal wetness on the carpet. By the time we went to bed the carpets were dry with our ceiling fans running. House smelled fantastic too. So now a month later my little bundle of joy frenchie decided to have a piss party on the second floor. Called Sean. He was out the next day to assist. Again I couldn't be happier with his work. I forgot to mention his pricing is way more than fair. I expected to pay more than he charged and would have been happy to do so for that level of service. Its nice to see someone still cares about doing a good job. If you need your carpet cleaned I wouldn't look anywhere else

Truly happy with the service and the results. Sean was thorough and went above and beyond, along…read morewith sharing helpful tips to upkeep. I'd definitely use him again!