This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

Mr Sandless made my 20 year old hardwood floors look brand new! I had no idea my floors could…read moreever look so good. And all in one day! No harsh smells and no mess!! The technicians were professional, polite and just great to work with. I highly recommend them.

Absolutely and unequivocally recommend Julia and her team. The previous floor company ruined our…read morebeautiful wood floors. Mr. Sandless' techniques rejuvenated our floors to their previous beauty. All this in less than a day. They even came back to touch up a few minor areas. Call them if you have a need. You won't regret it!

I moved into a 60 year old house with a previously resurfaced tub that was flaking off in big…read morechunks. Having seen good reviews, I scheduled an appointment that was a couple of months away due to their busy schedule. It was totally worth the weight. They did an amazing job. My tub looks and feels new. I have no concerns on chipping. They left a care sheet and advised me to call if it ever chipped because they would come out to fix. Left my bathroom in impeccable condition.

Wonderful job and they were very respectful I love how…read moreupfront they are about curing time and even left instructions on how to properly care for the finish.

The craftsmanship is extraordinary. They repaired furniture that was damaged by the movers and did…read moreadditional work on some bar stools. If you didn't know there was damage I would dare say you wouldn't be able to tell. We will return (if we need to , but hopefully not.)

We had water damage to a coffee table from a plant that was over watered. deGray's did an excellent…read morejob refinishing the table. We love the design and believe we have a better table than we could have purchased for the price of the refinishing.

I took an additional four pieces of furniture to Cather's for refinishing. Once again they did a…read morefantastic job on all four items. They finished the work much sooner than I expected and the fee for the four items was very reasonable. Highly recommend.

Cathers Furniture refinished my kitchen table and chairs. They now look like brand new. They were…read morevery efficient and finished the job when they said they would. I would highly recommend them for refinishing. Clarence Mills

Poor service, poor communication, poor quality of work, poor handling of property and general lack…read moreof knowledge of the workers and management who had poor attitudes at times = all of these are issues that contributed to this rating... It's a painful experience and so to elaborate more at this time would only cause me more harm than good... Suffice it to say, this is not a business that should ever get a high rating for any reason.

I do not give reviews. I never want to hurt someones business. But, I feel to protect others, I…read moremust in this case. This company, should be distinguished between Virginia TUB restoration and VIrginia Restoration Services. You must put the word TUB in there. It is deceptive. They refinished three of my sinks, two of my showers, and one bathtub. I called other refinishers and no one serviced my area. We live on a farm away from large cities. When I called this one I was told by a kind lady that they were a family operation. It was father and sons working together. I liked that. I was told they had been in business, I believe it was fourteen years. So without checking out reviews, I was given a bid of just under $3,000. It was half what another company quoted my several years ago. I made the decision , not to spend the money at that time, and just re-grouted my sinks. I have a 1853 antebellum home. This company was here one day and came back the next to finish. I did not go into my bathrooms because they were still working. When they left, on the second day, they were loaded up and ready to go before I realized they were through. I paid them with a check because I knew if I had charged the balance on the credit card, it would cost them. I thought it strange, at the time, the man didn't ask to show me the paint job. After he left I went to look and immediately saw running paint in one corner of a bathtub. I, at that time, was surprised they didn't even sweep the floor of debris. I called and he turned right around, came back and put more paint on it. I waited for 48 hours and then ran my hand over the sinks, showers and tub. There was grit in all of them and debris left in the sinks. I emailed him and he said he was not working in a dust free environment so there was a little debris but it would wear off over time. I accepted that and did not argue. Then, I started noticing a grit on my large bathtub by the sinks refinished and there is a layer of grit over my large tub and my mirrors in my master bath. I contacted him and he said he would come back out and fix it because sometime there was overspray and it would come off. At this point, I did not want him to come back. My bathrooms were a mess. His website says he is insured so I asked him to have his insurance company contact me, which he ignored. He told me MEK would remove the overspray paint or lacquer thinner. I purchased both, at over $35.00, and went to work. I have worked over the period of a week now to clean up the mess and I still haven't finished. The mirrors are close to being back to normal but I think, in the end, I will need to replace the faucet on my bathtub. I found "plumbers sandpaper" and that has almost removed the overspray to my large tub. It does not hurt porcelain. It is amazing sandpaper. I have now read the few reviews of this company and am surprised there are so few reviews for a business servicing homes for so long. Are reviews removed? Or, maybe they just started in business. I don't know. Please beware. The man and his son were very nice, I might add. So I felt safe with them in my home.

The worst experience I've ever had with a sub contractor. Thank goodness the work was halted and…read moreanother subcontractor was hired to come in and install my floors. Do your research.

From the owner: Refinish, Staining, Custom Installations of all hardwoods , engineered, Luxury vinyl, Laminate…read moreFlooring, All Repairs