Movers damaged 3 of my solid cherry dining room chairs from 1956. Renew Home Furnishings brought…read morethem back to life and are now happily living around the dining room table.

We communicated our wants and got a quote via email. We dropped off an old writing desk that had…read moresome damage and needed refinishing. The guy there is awesome and is passionate about his work! We talked about options, etc. The desk was ready on time. The quote did not move and it was ready in the time period they told us! This kind of work is hard to find someone that does it well. We have several other pieces that we plan to take to them! Definitely use them if you have a piece that you want to look like new again!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

Absolutely and unequivocally recommend Julia and her team. The previous floor company ruined our…read morebeautiful wood floors. Mr. Sandless' techniques rejuvenated our floors to their previous beauty. All this in less than a day. They even came back to touch up a few minor areas. Call them if you have a need. You won't regret it!

We are so pleased we chose Mr. Sandless for work on our floors. We were unhappy with the finish…read morefrom our last company, too shiny and not smooth. Julia came to our home and explained how they could give it a satin finish in only two days. They were so careful moving our furniture and covered and taped our shelves. The finish is now exactly what we wanted, looks beautiful. We would highly recommend this company.

I moved into a 60 year old house with a previously resurfaced tub that was flaking off in big…read morechunks. Having seen good reviews, I scheduled an appointment that was a couple of months away due to their busy schedule. It was totally worth the weight. They did an amazing job. My tub looks and feels new. I have no concerns on chipping. They left a care sheet and advised me to call if it ever chipped because they would come out to fix. Left my bathroom in impeccable condition.

Wonderful job and they were very respectful I love how…read moreupfront they are about curing time and even left instructions on how to properly care for the finish.

The craftsmanship is extraordinary. They repaired furniture that was damaged by the movers and did…read moreadditional work on some bar stools. If you didn't know there was damage I would dare say you wouldn't be able to tell. We will return (if we need to , but hopefully not.)

Five stars aren't enough! I want to give them ALL THE STARS!…read more One of my dogs aggressively chewed my coffee table, which happened to be my very most favorite piece of furniture. I have been hemming and hawing about it's repair for (literally) years, not sure who would be up for the challenge and who I could trust with the task. The finished product FAR exceeded any expectations that I had - one would never even know that the table had to be cut down and the edges refinished. I truly can't say enough positive things about their work.

Cathers Furniture refinished my kitchen table and chairs. They now look like brand new. They were…read morevery efficient and finished the job when they said they would. I would highly recommend them for refinishing. Clarence Mills

Took a vintage wooden hatch cover table from a WW2 liberty ship to be restored…read more Was super pleased with the result. The craftsmanship is evident. The table retained its original history but now it is beautiful.

Poor service, poor communication, poor quality of work, poor handling of property and general lack…read moreof knowledge of the workers and management who had poor attitudes at times = all of these are issues that contributed to this rating... It's a painful experience and so to elaborate more at this time would only cause me more harm than good... Suffice it to say, this is not a business that should ever get a high rating for any reason.

I do not give reviews. I never want to hurt someones business. But, I feel to protect others, I…read moremust in this case. This company, should be distinguished between Virginia TUB restoration and VIrginia Restoration Services. You must put the word TUB in there. It is deceptive. They refinished three of my sinks, two of my showers, and one bathtub. I called other refinishers and no one serviced my area. We live on a farm away from large cities. When I called this one I was told by a kind lady that they were a family operation. It was father and sons working together. I liked that. I was told they had been in business, I believe it was fourteen years. So without checking out reviews, I was given a bid of just under $3,000. It was half what another company quoted my several years ago. I made the decision , not to spend the money at that time, and just re-grouted my sinks. I have a 1853 antebellum home. This company was here one day and came back the next to finish. I did not go into my bathrooms because they were still working. When they left, on the second day, they were loaded up and ready to go before I realized they were through. I paid them with a check because I knew if I had charged the balance on the credit card, it would cost them. I thought it strange, at the time, the man didn't ask to show me the paint job. After he left I went to look and immediately saw running paint in one corner of a bathtub. I, at that time, was surprised they didn't even sweep the floor of debris. I called and he turned right around, came back and put more paint on it. I waited for 48 hours and then ran my hand over the sinks, showers and tub. There was grit in all of them and debris left in the sinks. I emailed him and he said he was not working in a dust free environment so there was a little debris but it would wear off over time. I accepted that and did not argue. Then, I started noticing a grit on my large bathtub by the sinks refinished and there is a layer of grit over my large tub and my mirrors in my master bath. I contacted him and he said he would come back out and fix it because sometime there was overspray and it would come off. At this point, I did not want him to come back. My bathrooms were a mess. His website says he is insured so I asked him to have his insurance company contact me, which he ignored. He told me MEK would remove the overspray paint or lacquer thinner. I purchased both, at over $35.00, and went to work. I have worked over the period of a week now to clean up the mess and I still haven't finished. The mirrors are close to being back to normal but I think, in the end, I will need to replace the faucet on my bathtub. I found "plumbers sandpaper" and that has almost removed the overspray to my large tub. It does not hurt porcelain. It is amazing sandpaper. I have now read the few reviews of this company and am surprised there are so few reviews for a business servicing homes for so long. Are reviews removed? Or, maybe they just started in business. I don't know. Please beware. The man and his son were very nice, I might add. So I felt safe with them in my home.

Jason recently redid the hardwood floors in my parents' home and installed LVT over old…read morevinyl/linoleum, and the entire experience was outstanding. From the initial quote through completion, he was super responsive, and the quality and speed of his work were incredible. ​Full disclosure: I was initially a bit skeptical of all the glowing reviews on Google, but nothing on Yelp--wondering if they were somehow incentivized--but Jason is legitimately the real deal. He gave his honest opinion at every step and built total trust right from day one. If you have any flooring project in mind, reach out to him. He will point you in the right direction, manage expectations, and deliver 100% top-notch quality. Highly recommend!

The worst experience I've ever had with a sub contractor. Thank goodness the work was halted and…read moreanother subcontractor was hired to come in and install my floors. Do your research.

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.