Went in to purchase 3 large area rugs and hardwood floors for an entire home renovation project. I probably spent about 10 - 20 minutes browsing the hardwood flooring selections. Not a single staff member greeted me, even though I walked right past them. Nor did any of the 4 staff members at the center desk ask me if I needed help. They were all too busy looking at their phones and couldn't even look up to see that they had a customer walking around. Taking my business elsewhere. read more

Carpet Mill Usa in Lebanon NH is the absolute best carpet company I have ever dealt with. The young lady who did the measure was so personable and really knew her stuff- I received a reminder and on the day of, a call. Then I went in - picked out my carpet, paid a deposit and then picked my installation date all at the same time. The installation went quick and smooth - Doug did a great job. I highly recommend this company read more

I really wanted this to be a positive experience. The sales people were actually excellent. However, the pad install was terrible (there are noticeable gaps and places where the carpet tacks are coming through. In addition, an expensive tool went missing from our garage and the installers were the only people who had been around (it was a pandemic after all). Finally, (one year out) the carpet hasn't held up to regular traffic as well as I was led to believe it would. read more

I agree that people were very friendly and professional in the store, but once you sign, the service was a disgrace. On our invoice we had a line item for additional personnel to move furniture- no additional person came until the second day and then it was the installer's wife. The installer on the first day was there for less than five hours. They damaged our foyer which was less than 24 hours old by dropping a bed frame against the shiplap. The personnel was rude, dismissive, and absolutely horrible. read more

We recently hired the Carpet Mill to install a carpet, and had a terrible experience with them. The person who can out to give us an estimate quoted us $550 to move our furniture and put it back. Our installation date was moved last minute to a time when I would not be home. The installer walked out mid-job. More money was demanded for the furniture moving. When the installer did finally return a week later he left the place a very big mess, the installation of the carpet itself was sub-par, and he left without checking in with me at the end of the job. When I complained to the company about the issues I was having, and suggested I might withhold some of the furniture moving fee to hire someone to help put things back into order, the salesman threatened me. I will never use this company again, and will warn anyone who is considering using them to stay away! read more

We bought wool carpet with supposedly natural latex backing. It smells terrible, but we were assured the smell would go away in a few days. Fast-forward to eight months later: it's summer, and with humidity, not only is the smell not gone, it's much worse. Latex with chemicals, thick as pea soup, filling the bedrooms. We will probably have to remove the carpet. At the time of this purchase, when the salesman learned that we did not want the binding on the edges, he appeared to lose interest and the quoted price per square yard changed, from somewhat expensive to crazy money. The binding was not necessary to our use. Further, the carpet was not cut to the specified sizes and had to be recut at home despite having paid for the service. Because of this, I have serious doubts about whether the product is as was represented. I would never return to this business, let alone engage more involved services like in-home installation. read more

Stopped in Carpet Mill to look for wall to wall carpeting and the young man who helped me was rude, condescending and borderline mean. Terrible customer service - is it that hard to be friendly and nice? Will not be buying my $5000 or more worth of carpet from Carpet Mill. read more

Carpet Mill recently installed new carpet in our home and we couldn't be happier! We received friendly service in the showroom each time we stopped by to check out samples and ask questions. On the day of install, the gentlemen were professional and courteous. We would highly recommend Carpet Mill to anyone in the Upper Valley looking for new flooring. read more