I liked working with this company. They are responsive, highly skilled and reasonably pricedread more

This place did not disappoint! I have used them twice. Once just to order LVP because this other…read moreplace could not get it in until February and they got it in a couple of weeks. The second time, I just had them pull up my carpet and put down hardwood for my basement stairs and LVP for the landing. The stairs do not look like hardwood (it is hardwood; stained to match LVP); they match the LVP perfectly! From the customer service and the entire process, they deserve 10 stars! And their pricing is reasonable, and not based on where you live. I highly recommend them! They will be my go to for any type of flooring from now on!

The carpet store gave excellent service,from selecting the right color and quality.The price was…read morefair and the install crew was fast and cleaned up when done.I would recommend The Carpet store highly

Arjan and The Carpet Store have the best customer service. They have now helped my family twice,…read morethe quality and prices are top notch. Once when selling a home and he came recommended from our realtor. They did such a wonderful job we didn't bat an eye to use them in our new house. The installation was handled by a professional and courteous crew, they even vacuumed before they left. I highly recommend The Carpet Store!!! We'll be coming back soon for rugs.

Melvin and his crew did an outstanding job refinishing our wood floors. Terrific quality of work,…read morevalue, and communication throughout. Would highly recommend!

Exactly what I wanted, change red oak to more of a white oak and beautiful new white oak installread more

Great experience! We reviewed carpet samples at home, selected what we wanted, and arranged…read moreinstallation. The carpet looks great and feels great everything went according to plan.

My next door neighbor had Carpetland install hardwood floors throughout their house. Based upon…read moretheir recommendation, I hired Carpetland to replace the carpet in my upstairs hallway and the stairs to the first floor and basement after my wife slipped and fell down the stairs on some old carpet. We replaced the carpet with the same hardwood that we have on the first floor. The job went fairly well. There was a language barrier, as the crew that was sent either did not speak English, or did not speak it well. There were a few hiccups, but they were resolved without too many issues. Fast forward about 7 months. I decided to surprise my wife while she was out of town and had the first floor refinished. I specifically asked if the job could be done within my timeframe while my wife was out of town. While I was told that there would be no problem, I was not told that the tradeoff would be only one coat of polyurethane instead of two. That second coat makes a huge difference! Again, a crew shows up and language is an issue. I tried communicating as best I could, but they did not seem to understand. Dust control was a major issue. I am still finding areas of my house other than where the work was done covered with dust. The floor was gouged just inside the front door. Whoever was using the sander must have been doing on the job training. You can see where he changed directions with the sander and I still see swirl marks on the floor. The foyer was not sanded evenly, but the crew leader swears he could not see it. After registering my complaints, John-the sales rep-was very apologetic and offered to send the crew leader out to make things right. Roberto came back two days later and tried to gaslight my wife and I. He insisted that there were two coats of polyurethane on the floor...even though he wasn't not even present when it was applied. He did (mostly) fix where the floor was gouged. The non-English speaking crew returned the next day to apply a second coat of polyurethane. It is interesting that she spoke English well enough to ask for payment before she left. Once the floor dried, I noticed spots that were missed. I reached out to John again and he assured me that he would have Roberto come to address any concerns and he would return with him. It was at that point that I made the mistake of paying the invoice. I have not heard from John since. My next project involves replacing all of the carpet on the second floor with hardwood floors. Guess who will not be getting the job?

We bought LVP for our home. The change from carpet is incredible. It is beautiful flooring and…read moreeasy to take care of. Wish we did this sooner! Good prices and good service!

The customer service is horrible. They mostly cater to contractors and prefer not to talk to any…read moreretail Walk in customers. I purchased from there once upon recommendation of my contractor. On my second visit to purchase, I asked a simple question and was treated despicably. It's obvious that all customer contact bothers them. Avoid and go to Prosource or Lumber Liquidators. The poor treatment is not worth the cheaper prices.

This company has become our one stop shop for all flooring needs. Nader the owner is a dream to…read morework with. He always takes excellent care of our clients. Seeing his work first hand is very, very impressive. To find a flooring company that employees its own workers, provides excellent quality and at an affordable price is very rare nowadays. I wouldn't use anyone else. His company and crew have even performed work on family/friends homes and its always the best. Only callbacks I get from clients is that they wish they had found Nader and his company years ago. A++++++++

I went into the store and was quoted a price for the carpet. I paid a deposit based off of that…read morequote. When the estimator came by and measured the estimate was almost double what I was quoted in the store. I can understand a little more, but to be that far off is a red flag. Then when I decided not to go with them they charged me a $65 "measurement fee" to come out. I thought I was getting a reputable and honest company, but I ended up learning a valuable lesson in sleazy salesmen. Don't shop here. You can find better upfront and accurate pricing elsewhere!

First American Carpet & Rug Provided Exceptional Quality and Service…read more Lured by a military discount and rebate promotion, we endured a frustrating and time-consuming experience from Lowes Home Improvement. After multiple visits to the store and dealing with conflicting information on process and cost, we had enough and returned to First American Carpet & Rug, where we first bought and carpeted our home in 1984. Derrick competently presented us with quality carpet options and offered a great deal, including high-rated quality padding with a moisture barrier. This padding enhanced comfort extended the carpet's life, and improved insulation and soundproofing. The most rewarding aspect of working with First American was interfacing with only two people, Derrick, and the installation team, and receiving consistent information. Derrick personally visited our home to precisely measure the bedrooms, hall, and stairway. Jose, the son of Orlando who installed our carpets in 1984, led his team of experienced installers who must have exceeded industry standards and best practices. They did an outstanding job, with seams strategically placed to be inconspicuous and the carpet cut accurately around edges and obstacles, transitioning smoothly to bathroom tiles. Within an hour of project completion, Derrick made a follow-up visit to ensure the carpet met all workmanship standards. He emphasized the importance of proper stretching to avoid potential wrinkles and was pleased with the tight stretch and his precise measurements that minimized waste and ensured a perfect fit. We will always rely on First American Carpet for our flooring needs.

I just had the pleasure of working with Derrick and his team from the Woodbridge location. The…read moreshowroom had a wide variety of flooring options and our floors look exactly how we wanted them to. We even called them back to floor the rest of our first floor. The installation team was very professional and fast, without missing attention to detail. We are so grateful for their work!

Marcin and his team did an exemplary job refinishing wood floors on the main level, and installing…read moreand finishing wood floors and brand new wood stairs throughout the remainder of a house we recently purchased. Before we even started the project, he tested a sample of the current hardwoods to ensure we could get a result. They turned out absolutely beautiful. Marcin demonstrates a high level of detail and dedication to his craft that is simply admirable. He was receptive to special requests as well, including square shoe moulding which was a last minute change. Clear communication, transparent pricing, and quick turnaround made this an outstanding experience. Thank you Marcin and team for the wonderful work!

Very glad we found Marcin and Magni Flooring. We had some very unique repairs we needed to our…read moreengineered hardwood, which is not an easy floor to fix. Marcin was incredibly responsive and met with us to discuss options. Him and his team were able to expertly fix the issue over a couple of days. It was meticulous work and took extreme precision which they handled expertly. Will definitely use them for wood floor or carpet needs in the future. Pricing was absolutely right for the expert work done. We've used other local companies before and it always seemed like we had to manage them, but with Magni we had none of that. Very refreshing experience.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

I heard good things about rick from a friend. I would say he is generous and if you need flooring…read moreor drywall done his guys do a good job I would not recommend him for any plumbing or electrical problems. It has been about a month now and my sons door won't shut and lock. I found a dripping sink that one of his people tried to hide by putting a cup under it and he won't fix it. Also, hire someone else to do the cleanup..i found that they were using my sons bathroom sink as a mop bucket and clogged up their sink. I've tried to get him here to fix the door for several days now and left a message for Terry his boss today but haven't heard back yet. .....still waiting...might call S&A remodeling

Buyer beware. Had issues with the flooring I purchased from Rick. Everyone (Rick and the flooring…read moredistributor for eastern hardwoods) agreed there were issues. But no one wanted to do anything about them. Three months later I'm still trying to resolve the issues.