RACIST PARTS MANAGER SAYLOR ACEVEZ.
I requested low bean…read morelight purchase and install. Employee assisted me and them proceeded outside to install. After having difficulty, understandably a new employee with only 2 weeks on the job as he explained nicely; he went to ask the Manager for assistance and came back to tell me the no one else would assist. Left my hood open and light detached. I exit my vehicle to go in and request to speak with the Manager for assistance. Saylor Acevez, working manager very casually sitting behind the desk, tying his shoe and zipping a book bag looked at me and said, "No, I'm not doing that".
I said, I'm requesting a service to be completed and you are speaking to me in a very disrespectful and demeaning way, "did I approach you in a way that was rude", "no, I did not", but you are speaking to me like I just kicked your dog outside.
I then stated, if you are the Manager, why are you unable to assist me, he said, I'm just not. Seeing his level of communication was not at all customer service oriented, I proceeded and asked for a refund of the product. He responded, "then give me the lights back". I stated your employee has them and I never touched them as he was attempting-to install and left them at the car. I asked the "Parts Manager" for his card. He said I don't have one. I said, then please write your name, store number and general managers name down because I would like to verify why you 1. Could not assist me or the new employee, and 2. Why I felt the level of communication directed towards me was discriminatory and disrespectful. When I stated my employee affiliation, he then started explaining himself and becoming more defensive and asked why I wasn't reporting the employee. Sir, the employee explained why he was unable to and communicated that using proper deescalation. You sir, a Manager, did not properly assist the employee with issue or customer concern and created what should have been a resolvable issue. You refused to assist me as a Black Woman. Now that you can see that my level of education and experience is worthy of proper communication of respect you are now concerned because I've informed you that I will be addressing this with your District Manager and Corporate. I have been a customer of Auto Zone for a long time and have never been refused service unless it's due to inclement weather.
Since he would not give me his name, I looked at his employee name badge and he moved behind the desk so I could not see it and then proceeded to turn around and face his back to me to avoid me capturing his name, which I had previously taken note of.
