purchases oil and filter for my cars. i was told to bring…read morethe old oil back for recycling. when i bring it back a person told me sorry we cannot take it as the container is full. not my problem, he told me to bring it somewhre else. terrible customer service

had them check my car battery they said it was at 70%. No…read moreneed for new battery car would not start again went to my mechanic he said battery was dead. replaced it and no more trouble. DO NOT TRUST THEM GO TO A REAL MECHANIC

Extremely helpful in finding a needed part for my Ford Crown Vic…read more Customer friendly service by either Steve, or John is always top notch. My go to place to find difficult to find parts.

Best customer service there today. Bought a car battery and even got help with installation(they…read moredo not typically do it) I was really in a bind but this place came through for me. the other car place in town said they could not install a battery since there was ony the one guy behind the counter( in reality there were three in the store all together) got it for a great price as well. I am going to be using them for all of my car care needs going forward. Good customer service DOES matter!

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

Very clean large advanced auto parts location Professionally…read morestaffed Can handle in-store customers online orders or pick up orders The facility is large well stocked and extremely clean Management is A1 as are all the employees in the building Well-versed on all products very helpful in picking the correct product or item needed Large strip mall with many many parking spots available Early morning to early evening hours Great pricing fabulous inventory

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard¬Æ batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

I went there today to have a tire repaired. I was taken right away and Within 20 min. I was on my…read moreway. The waiting area was very clean. Reasonable too.

Went for an oil change. Owner, Mike, told mechanic to pour windshield washer fluid and charged me…read more$7 extra without my consent. They also charged me 2 extra qrt of oil. Shady, nontransparent pricing. Stay away.

What can say about an auto parts store. They have your parts and are friendly. Always try to give…read moreour local towns people the business.

One counter person and he's shooting the shit with a woman! I went for gas treatment and I found it…read moremyself, he says to me " just a second" then proceeds to talk to the woman about motorcycles!! After that he starts showing her pictures of his dog!!! I put the bottle down left!!! There were more people behind me! Rude, just rude!!!

It's hard to believe there are no reveiws on this place. Every one I know agrees that the clerks at…read morethis store,are THE rudest people anywhere. The phone is All Important-you are Nobody. Some say it's because they cater to wholesale,and consider others as a nuisance. After going there foolishly,a number of times,I've finally decided to go ANYWHERE BUT here. Funny thing- the Napa in Wilmington, and other Napas,can't be nicer. Even when there's a new clerk,they act the same way here. Woburn Napa -Thumbs Down!

My car broke and mechanic quoted very high (that I realized after visiting AutoZone at Woburn), I…read morewas waiting in a queue when Gagan approached me asking if I'm being helped and while mentioning my issue, he explained me all that needs to be done, while Happy and Peter showed me all the parts I needed. It was shocking to see what the repair mechanic in Billerica quoted me and what I could get in AutoZone. I would highly recommend everyone to visit Woburn AutoZone as folks here are proactive, attentive and always ready to help. Gagan, happy and peter - THANK YOU !!! - you guys are awesome.

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

Although they couldn't help me they were beyond helpful! I went there because my son's headlights…read moreblew. The gentleman who assisted me went out to the car and checked the fuse which was fine. He looked up the bulb I needed and informed me that they do install bulbs but not HID bulbs. I was impressed by the amount of time he spent helping us. He even called their sister store to see if they'd install it but they couldn't. I bought the bulbs on Amazon for a much better price and now have to go to my mechanic.

After a very frustrating morning trying to get help replacing my car battery, I finally started…read morecalling different AutoZone locations to see if anyone actually had someone available who could do the replacement. When I called the Saugus location, I spoke with Matt. Let me just say he was incredibly kind and helpful from the moment he answered the phone. I drove over and he took care of everything right away. He replaced the battery, cleaned the battery area, and made the whole process quick and stress-free. Matt explained everything clearly and had me back on the road in no time. After the runaround I had earlier, his kindness and professionalism really stood out. Thank you so much, Matt! I really appreciate your help today. I hope you make it back to New York soon, and good luck with everything!

If I could give more than 5 I would! I've been dealing with car battery issues for almost two…read moreweeks and was honestly beyond frustrated. I had gone to the AutoZone in Revere first -- the young woman at the register was very sweet and even came out to test my battery and alternator. She tried her best and told me they could charge my battery if I waited, but then came back to say her manager wouldn't allow it unless I took the battery out myself and brought it in. I was shocked and honestly disappointed. She suggested I try another location, so I called the Saugus AutoZone -- and that's when everything turned around. Roy picked up, and after I explained my situation, he told me to come right in and he'd take a look. Roy went ABOVE and beyond. He was patient, kind, and incredibly helpful. He took the time to remove my battery himself, made sure he had the correct tools, and walked me through everything with zero frustration or attitude. After two stressful weeks dealing with this issue, Roy's professionalism and genuine care made all the difference. Thank you SO much, Roy. Your customer service is exactly what people hope for when they walk into a store. AutoZone Saugus is lucky to have you!