had them check my car battery they said it was at 70%. No…read moreneed for new battery car would not start again went to my mechanic he said battery was dead. replaced it and no more trouble. DO NOT TRUST THEM GO TO A REAL MECHANIC

purchases oil and filter for my cars. i was told to bring…read morethe old oil back for recycling. when i bring it back a person told me sorry we cannot take it as the container is full. not my problem, he told me to bring it somewhre else. terrible customer service

Extremely helpful in finding a needed part for my Ford Crown Vic…read more Customer friendly service by either Steve, or John is always top notch. My go to place to find difficult to find parts.

Best customer service there today. Bought a car battery and even got help with installation(they…read moredo not typically do it) I was really in a bind but this place came through for me. the other car place in town said they could not install a battery since there was ony the one guy behind the counter( in reality there were three in the store all together) got it for a great price as well. I am going to be using them for all of my car care needs going forward. Good customer service DOES matter!

Over all, my technician and service were phenomenal, if I could give that five stars I would. Shout…read moreout to Michael who was an amazing help throughout the process. I came in for an oil change and a few additional things were recommended in regard to service, over all my experience with him was great! The concern for me is the service desk staff. I chose to sit and wait for my car to be done, I really wish I had not done this. Usually it's a wonderful experience, it's quiet and staff is always friendly and respectful. While waiting for my car to be done I sat in a customer lounge while three employees loudly discussed dating preferences and history. In addition to this they were discussing other customers, I know this because one was the customer in front of me. It isn't the most comfortable experience to be alone and over hear employees discussing how they are into short blonde girls, this just made me feel uncomfortable and unsafe. Like I said, if I could give the service and Michael 5 stars I would! If it was a nicer day I would have waited outside after their conversation had started.

5/27/2026 - The only reason there is a 1 star, was to post this review…read more On May 22, 2026, I brought my vehicle to your dealership for a battery replacement only. The staff performed or reported additional inspections and alleged mechanical issues without my authorization or consent. Specifically, I was informed that my left rear rotor and brake pad required urgent replacement due to an alleged safety concern. I rejected this recommendation because my vehicle had already passed a Massachusetts safety inspection on May 16, 2026, at a licensed inspection facility in North Chelmsford, Massachusetts. Prior to my vehicle entering your repair shop, I had not experienced any brake-related problems, noises, or safety concerns whatsoever. Based on the condition of my vehicle afterward and the circumstances surrounding the visit, I have serious concerns that components may have been altered or swapped in an attempt to create the appearance of dangerous wear in order to pressure me into unnecessary repairs. I specifically believe the left rear rotor and brake pad were manipulated or replaced to falsely suggest that immediate brake service was required. Additionally, after reviewing my invoice, I discovered multiple inaccuracies and overcharges, including: Failure to refund the battery core charge; Incorrect license plate information; Incorrect vehicle description listed on the paperwork. On May 23, 2026, I was forced to return to the dealership to correct these issues and request the refund owed to me. The same service advisor who handled my original visit was resistant and dismissive regarding the refund request. During that same visit, I also informed the staff that my vehicle failed to start twice after the battery replacement performed the previous day. Instead of addressing the issue professionally, I was told I would need to pay an additional $149 diagnostic fee. Given the way I had already been treated, I declined further service. I then requested to speak with a service manager and was told I would receive a return call. After waiting approximately 45 minutes without any response, I called back again and left another message. Eventually, another service advisor informed me that the service managers were out of the office until Tuesday, May 26, 2026. He later called back and stated there was "nothing further" the dealership could do for me. The most alarming incident occurred on May 26, 2026, at approximately 6:00 PM while I was driving home. My rear brakes suddenly failed, causing a loud screeching halt and creating an extremely dangerous situation that nearly resulted in an accident involving myself and other motorists. After the incident, I exited my vehicle to inspect for damage and immediately noticed that the rear rotor appeared severely worn down and significantly smaller in size compared to the other three rotors on the vehicle. My vehicle is now parked because I no longer feel safe operating it. Today, May 27, 2026, I spoke with a Service Manager E. Batcheldr to explain these concerns. Unfortunately, I found her response to be antagonistic, dismissive, and unprofessional. I requested management contact information because I intend to formally pursue this matter further if necessary. This situation is extremely serious. I could have been seriously injured, and innocent bystanders could have been harmed as a result of what I believe to be dangerous, negligent and deceptive conduct of their service department.

the guy that took care of me was quick to find the parts i needed. he was friendly and informative…read more thank you

They used to call them Speed Shops. Parts stores that specialized in high performance auto parts…read more These have been mostly replaced by mail order I guess. Except for Indy. I haven't worked on old cars for a while. Today, I needed a part for one of my vintage muscle cars. It was only a small part, but not available at an ordinary parts store. I called: they had it in stock. When I got there, the owner (Dave) was as friendly & helpful as I remember him being back when I spent a lot more time working on hot rods. I'm so glad that this store is still around!

purchased battery 2 weeks later when cold weather hit it will not start car. I returned to store…read morewith battery and they refuse to swap or accept return. This battery is trash there service is trash and there 100% satisfaction on products is false advertisement i have had to reach out to better business bureau to hopefully get this resolved do yourself a favor and shop elsewhere.

No big deal here. I needed a part and I was told they don't have it. Another employee said they…read morehave it. Good thing he was listening. Gave them my AAA card for discount got home and looked at the receipt. The discount wasn't given.

Reynolds Auto is a great place to go if your looking for a clean, quality upscale vehicle. Jeff…read morefinds the best cars! We had our last car from Jeff over 12 years - a Lexus RX350 and it is still going strong! We just purchased another one gently used and good as new for much less than a brand new one. If you like a nice ride and you appreciate the value of buying a used car check out Reynolds Auto in Wakefield. Jeff is professional, responsive, and finds beautiful, clean cars. We highly recommend!

This dealer was the most positive experience I have ever had with a potential car purchase. Jeff…read morewas very responsive, informative, personable and trustworthy. It's a smaller operation than the big dealerships, but he seems to have a quality and well selected lot of cars and the service is definitely more personal and straightforward. No games and pressure like you can feel at many other places. I would strongly endorse this business.

Moments ago, I returned home after having work done at Cap World…read more For many years and several trucks, Cap World has provided me with caps, accessories, and exemplary service. It is not just the attentiveness and advice offered by Michael and Andrew out front. It is the service I trust from the wrench turners next door in the shop. Terrific! Cap World is where I go, and I will continue to return. You should go there too.

I called Cap World in in the morning to install a cover for a truck I just purchased last week, and…read morethey had me come in that afternoon. They installed it within 20 minutes and did an outstanding job. Everyone I came in contact were extremely friendly and professional. I highly recommend them.

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

I was considering buying a used Mitsubishi Outlander and brought it for an inspection to Andy, who…read morewas nothing short of amazing. He plugged in his computer and explained what he was looking for, then brought me along on a test drive, pointing out a couple of sounds I hadn't really noticed. Then when he put the car on the lift, he brought me underneath with him and showed me everything he was looking at. He found that all four brake rotors were rusted (which I got the dealer to fix for free, saving me $700), but gave the car the all clear besides that. Overall, an extremely friendly and useful experience. Here's the kicker, though: because he had made me wait for 20 minutes or so, he insisted that I not pay him anything for the inspection. Wow.

Andy's my go-to when Honda makes a new noise…read moreor has a new leak. --Haiku Review.