I'm giving this a 5 star because I had gotten the most INCREDIBLE service I've gotten anywhere. I…read morewas having a tough day for starters, blew my last red cent on a sudden battery because my old one died out of nowhere. Then upon attempting the install turns out I need a rotating ratchet. I got work the next day, no car battery, no more money to buy a ratchet, and no time to wait; I was livid. Ultimately I gave up, but then got a tip to call AutoZone and ask to borrow the tool and leave collateral for the borrow. So, I call the store and I spoke with James. He tells me to shoot down so I can get the tool. I jog over and start explaining myself to some young guy who intercepted me, why I was there. I knew this young guy was not who I spoke with over the phone, because the man I spoke with was older, I could tell. But, this young man was a total idiot from the start. No patience, no customer service skills, short personality, very rude. I explain that I don't have money after buying the battery, and that I needed to borrow the tool, but he tries to take me over to buy a ratchet anyways (Uhh. Just told you I'm Broke. Hello?) Then when I finally meet the guy who I spoke with on the phone (James), the young employee decides it's proper to announce to the whole store that I "don't wanna buy a ratchet" like sheesh, way to go you damn idiot. Try listening next time, and grow up! Anyways, I'm now talking to James, who is a God-sent. I explain my predicament, and he grabs all the tools needed, and drives me over to my apartment where my car is. That's right, guy gave me a ride back to my car, because he saw I was on foot! Installs my battery for me, and schools me on battery issues, how to manage them, and handed me some life lessons too. Which I was in desperate need of. James did all this off the clock, of his own free will. Literally turned my whole day around! I was awestruck! Many thumbs down to the young idiot who can't listen. Many thanks to James! And if you see this, I owe ya one!

purchases oil and filter for my cars. i was told to bring…read morethe old oil back for recycling. when i bring it back a person told me sorry we cannot take it as the container is full. not my problem, he told me to bring it somewhre else. terrible customer service

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

Although they couldn't help me they were beyond helpful! I went there because my son's headlights…read moreblew. The gentleman who assisted me went out to the car and checked the fuse which was fine. He looked up the bulb I needed and informed me that they do install bulbs but not HID bulbs. I was impressed by the amount of time he spent helping us. He even called their sister store to see if they'd install it but they couldn't. I bought the bulbs on Amazon for a much better price and now have to go to my mechanic.

I was considering buying a used Mitsubishi Outlander and brought it for an inspection to Andy, who…read morewas nothing short of amazing. He plugged in his computer and explained what he was looking for, then brought me along on a test drive, pointing out a couple of sounds I hadn't really noticed. Then when he put the car on the lift, he brought me underneath with him and showed me everything he was looking at. He found that all four brake rotors were rusted (which I got the dealer to fix for free, saving me $700), but gave the car the all clear besides that. Overall, an extremely friendly and useful experience. Here's the kicker, though: because he had made me wait for 20 minutes or so, he insisted that I not pay him anything for the inspection. Wow.

Andy's my go-to when Honda makes a new noise…read moreor has a new leak. --Haiku Review.

This rating is mostly because of a free service that Auto Zone offers. If you have an engine check…read morelight illuminated, they will connect a small computer to your car and tell you the code that was set and the recommended corrective action. Today was set by a degraded catalytic converter. On other occasions when using Autozone, I have found the parts I need and have always gotten friendly, attentive service.

Thanks to Autozone Woburn, and especially Andy, I was rescued last Friday with a dying battery on…read morethe coldest night of the year. Andy was so sweet and helpful. He only needed a few minutes to change out the old battery. I can't recommend this business enough!!

Plenty of parking, helpful staff who looked up what I needed and went to grab for me.read more

I brought in a car battery to be recharged like I've done in the past. Then I get a call a few…read morehours later and the guy who was helping me told me that my battery was no good and that I needed to buy a brand new battery. I knew this guy was pulling my leg since my battery is still practically new, so I went down and picked up my battery. I took it to my usual mechanic and they recharged it for me and come to find out the battery was as good as new and in perfect order. I've been a good loyal customer at this store location since the day they opened. The salesman was so desperate to make a sale that now this store lost a good customer and got a negative review because of his bullshit lie

The employees were very helpful and accommodating. The were also very knowledgeable about the parts…read moreand different options that would work for me. Thank you O'Reilly in Tewksbury..

My Subaru crosstrek was not starting regardless of new AAA battery. Jess at O'Reilly installed a…read morenew Superstart 3 year warranty battery. Did a test to make sure it was fully charged Excellent and professional service

What can say about an auto parts store. They have your parts and are friendly. Always try to give…read moreour local towns people the business.

This guy is a complete hack! First when I called and told him what kind of truck I had he kept…read moreasking if I'd sell it... I told him it wasn't for sale... then I leave it with him to have the rockers, bed and undercarriage sprayed. After two weeks I had to demand my truck back, I told him done or not I need my truck... he said I could come get it and he had obviously sprayed everything last minute. There was overspray all over my new flowmaster exhaust system and on my paint job. The truck was smoking from underneath and smelled terrible from all the parts under the truck he failed to tape off, then the work he did on the rockers started pealing away from the truck! He never even sanded or prepped the surface before he sprayed it! I had just got a new paint job and find out the bed liner is pealing off the truck! His shop looks terrible and he doesn't even have a showroom. I called and asked him to fix it and he said he was busy and he might be able to get to it next year! I called corporate and they sent me to tri city lineX and they really had a beautiful showroom and shop and took great care of my truck and redid all the liner on my rockers and it came out amazing

Excellent product and service. Great owner who puts out a quality job. My truck bed came out…read moreawesome. I highly recommend.