Just wanted to give some love to a local auto shop - C.A.R.S. - Complete Auto Repair Service…read more Dropped off my '99 4Runner for a coolant leak and a head gasket replacement but the call back was bitter sweet. Kenny dropped the news that the vehicle wasn't worth spend any more $$$ on, my beloved 4Runner, after 22+ yrs. her life was coming to an end: frame rust. So instead of fixing the problems I knew about, and just taking my money, CARS did the honest thing and gave me the bad news. Honesty and integrity are priceless!

Just moved to the state and chose the closest local mechanic shop to do inspections. It was the…read moreeasiest state inspection experience I've had. Went for both my cars. Each time took only a few minutes and they took me immediately. My older car has some minor issues that other mechanics have gotten hung up on (which has led to me being really nervous to go to inspections at all) but these guys didn't give me any issues. Besides, the shop has a great vibe and has a bunch of funny posters to cheer you up. If the older car has any issues that need work (I'm certain it will) I'd be happy to take it here. Only thing to be aware of is that they ask for cash for under 25$.

We've taken our cars here a few times and the service has always been outstanding. I brought my car…read morein for an alignment and they brought me out to show me a problem that needs to be fixed prior to a realignment. They had to order the part, so I rescheduled my appointment. Since the appointment would take some time they gave me a car to use while they worked on my car, and the only cost was to refill the gas when I returned it that evening. Let me also add that they have free coffee and snacks in their waiting area, which is a really nice treat.

I am disappointed with my recent experience at this service center, where I had been a loyal…read morecustomer for years. Recently, after a heat shield fell off my exhaust on a long drive, I brought the car in for repair. I had replaced the entire exhaust system just six months earlier, so I was surprised when they quoted nearly $1,000 for the heat shield, claiming it was not included in the prior work. After discussion, the manager agreed to cover it. However, this left me questioning the clarity of their previous service descriptions. While the car was in the shop, they recommended replacing the rear sway bar. The estimate instead referenced "rear suspension" at around $700, even though I had replaced the full suspension (front and rear) only two years ago. Again, they stated the prior work did not cover this component. These inconsistencies have seriously damaged my trust. When I returned to pick up the car, an employee handed me a broken key (the electronic component had detached). Staff then made rude comments, suggesting I find another service center and telling me they no longer wanted me as a customer. A manager joined the conversation and the interaction became confrontational. The main issues appear to be vague terminology, poor communication about what parts are included in repairs, and unprofessional handling of customer concerns. As someone who is not a car expert, I felt misled and no longer confident in the services I had paid for over time. This experience has cost them a long-time loyal customer. I will be taking my business elsewhere.

Took my vehicle in for an oil change. A month later I'm 3 qts low. I drive maybe once a week, tops,…read moreso I know it's not from running it hard. No oil on the ground where it's usually parked. I call them and they can't even tell me what grade of oil they put in. Take it back to them, they say they can't find a leak. Take it to the dealer and pay $300+ for them to also tell me there's no leak. I used to recommend this place to everyone, but now seeing they can't even manage a basic oil change since the management change, I highly recommend you take your vehicle elsewhere.

My boyfriends car was leaking antifreeze fluid and overheating a lot. We had the car towed to here…read moreand they first said it will be $400 to fix. Get a call 30-40 minutes later saying it will now be $500. We go ahead and pay because he needs his car obviously. Two days go by and they call and say it's ready to be picked up and everything is great. We get no further than 8 minutes on the highway and it overheats again. We go back to the shop and they say "we don't see anything wrong with it and when we take it out, it doesn't overheat" and we were sent home again. We get a little bit further this time and it overheats again! Overall, they made him pay all this money for his car to not get fixed what so ever. Probably going to have to take it somewhere else and pay even more money.

Very good, reliable shop. Does not give you the impression that they are trying to cheat you…read more Prices not the lowest but they seem fair. Nice comfortable waiting area. They used to have a library (in a car repair shop??) but they took it out, unfortunately. Still, good place to go for your car. Highly recommended.

A once reliable shop turned to the dark side. My car has been there 14 days. They have called me…read moremaybe 2 - 3 times, and when I call in to inquire, employees Emily and Daniel lie to me on behalf of their boss Jason, who won't speak to me after taking in the car. Pretending to be waiting for 4 days on extended warranty company answer but that company shows they waited 4 days to call in repair request. Why the need to lie? Missed 3 drop dead deadlines I need to have that car back for medical appts. Friend drove me over to the shop to check on the car, they thought that night or next business day. Nope. Did not discuss how to repair new problem they say they found, need for new catalytic converter. Arguing with parts company that sent wrong part to determine who is at fault but not getting the part or keeping me informed. Customer since about 2016 and they have repaired 100 cars ahead of mine in the second half of July. Would you trust them or risk them doing this to you, randomly?

The best customer service I've gotten at any shop. Caesar really went out of his way to make sure I…read moregot my car back by the end of the day. I wasn't upsold on anything. Best price I could find, too. I wish I could rate it more stars.

Fabulous experience taking my 2002 Mercedes SLK to A.A.A. They had my vehicle for 3 weeks as they…read moreworked through and solved an issue. They were great about keeping me updated along the way and the cost was MORE than reasonable as my bill could have easily been over 2K.​

I called AAA because my car got stuck on a big mound of snow and ice at the beginning of my…read moredriveway. They sent someone from Minnicks towing, the gentleman helping me truly went above and beyond. I couldn't be more pleased.

I had used Minnick's a couple times before over the years and didn't seem to have issues, but the…read morelast time I took my car there, not only did it cost an arm and a leg for the repairs, but they botched the repair and caused me to have to take my car to another shop and spend hundreds more dollars. Initially, my car was taken to Minnick's due to a failed fuel pump module that caused my fuel pump and alternator to fail. The parts were replaced to the tune of $1900+, but my car died again within a mile of the shop. The second time I drove away, I was able to drive my car for 3 days before the engine started overheating. (Not only that, but I was burning through twice as much gas as normal.) Took it to another shop where they discovered that Minnick's had left the oil pressure solenoid unplugged, causing the engine to overheat, which lead to my thermostat melting in its housing. The amount of times the technician from Minnick's told me he didn't understand why my check engine light was still on when I drove away told me that he was pretty inexperienced. He had several excuses for why he couldn't figure out what codes were showing up, but the other shop had zero issues figuring out what was wrong and didn't go into a diatribe about how much time it took them to diagnose the repairs. It seems that the technicians at Minnick's are trained to tell people how much time it took them to do work and then tell people they "weren't charging" them for this and that and how much of a discount they're getting before they tell them how outrageous the bill is.

I brought a camper in to A-Z for a very unusual repair. I didn't have an appointment. It wasn't a…read morecamper problem, it was a truck problem. Alex and crew not only did an excellent job of repair, but they got it done early, and below estimate. I will be using them for all my automotive needs from here on out. I would recommend A-Z to ANYONE with an auto or truck problem! Thanks guys! Happy Holidays!

The service is what is expected to be. Honestly and affordable is extremely important to me and my…read morefamily. I ran over a deer carcass in the road and had a sound after. The looked at it and informed me that it was a bent bracket and the bent it back for no charge. This is the place to go for any automotive issues.

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

My daughter brought her car into the garage for a muffler issue. She made an appointment for the…read moremorning, and they had her in and out in just an hour. Quick professional service, will definatley be bringing the car back for some routine maint. that needs to be performed. Finally, we found a mechanic in Winchester, that is honest, and upfront. Such a rare find these days. Highly recommend Tony's, and thank you for helping my daughter get her car back on the road.