Three weeks ago, I went out for an early drive with my 2016 GT3 RS. It was still dark out and an object flew and hit my bumper causing it to crack as you can see in some of the photos I uploaded. I heard subtle sound and as I pulled off to the next exit my stomach sank seeing the damage. I quickly drove back home and contacted my friend that has a clear bra shop and he recommended Mark at Philip Thearles Autowerks. I got Marks number and gave him a call. He really helped me through the whole process and made me feel much more comfortable then what I was anticipating. Mark answered all my questions and gave me everything for the next step. Truly this was the best person to handle my situation since I do not trust really anyone. This car has been with me for 10 years and it holds a special place for me. I never dealt with this before on such an expensive vehicle. Fast forward Mark was kind enough to pick up the car, send me the estimate all within a few hours before the end of the day. He also had the bumper(main damaged area) off and checked to asses any other damage that could not be seen. He submitted everything to the insurance and I really did not have to do anything other than a phone call to my insurance and a couple emails. Following the next week the parts were ordered since the approval was done. I got text and picture updates of everything that was happening. I really appreciated this as I like to document the whole process. You really can tell Mark and his shop care about customer service and making you feel at ease. What I can say about the final end of the repair since a new bumper had to be ordered and repainted in Lava Orange. It looks like nothing happened! It looks better than Brand new. The paint matches exactly the rest of the car. Another thing that I was a bit worried but as you can see in some of the photos, you cannot tell the difference. When the car was ready I got a nice tour of the huge facility that is state of the art and they are Porsche certified! I am truly thankful for Mark and the shop getting this done within less than a month. I really do appreciate the whole process. No one wants to go through this but Philip Thearles Autowerks is the place to go for your automobile repairs / body shop. read more

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Truly a great experience with this shop. At every turn the team went above and beyond for the repair to my classic vehicle. The circumstances weren't great and they managed to make a difficult situation palatable and smooth. I had a high bar set for completion and they exceeded my expectations. Would strongly recommend this team. read more

Philip Thearle's Autowerks Collision Center - Auto Repair Near Me - Santee, California

The people at this place are so wonderful. They are very professional, but still friendly and helpful. The quality of their work is great and the prices are reasonable. Very easy to deal with .. would recommend to everyone who needs their car restored to its (former/full) glory. read more

This is the nicest and most professional bodyshop I've ever seen. My insurance company was paying the damage so I asked around to find out who was the absolute best shop around, Thearle's was the clear winner. I was told that they specialize in premium cars like McLaren, Porsche and Jaguars(but do all others). They aren't the fastest shop out there...because they believe more in top notch quality. If you're looking for cheap and fast...go somewhere else. If you want your car guy friends to be impressed when they get down low and look at it close with a flashlight...Thearle's is for you. As soon as you walk into the professional and comfortable lobby...you'll know you chose well. Chad helped me out with my Mustang. Good people! They are a AAA preferred company. read more

Phil Thearle's is the finest and most professional bodyshop I've ever encountered. I pride myself on my vehicles, have done some wrenching myself and driven racetracks/rally courses. I love cars, and am thoughtful of how I choose and care for them. When my 2020 year Porsche Taycan Turbo with only 6,000 miles on it was hit... I was heartbroken. I can always spot and pick apart auto repairs... however not at Phil's. The bodywork and paint were seamless and invisible. My car was the same as or better than from factory! Chad was exceptionally detail oriented and had fantastic communication. He even took my car to the Porsche dealership to take care of some open recalls that weren't associated with the accident. Chad knows his high end cars... In fact he had just returned from a Porsche training at Porsches track in Atlanta for certification and repair. All original factory parts were used and sourced despite the difficulty in doing so. I always knew what was happening with my car, the pricing was reasonable, attention to detail was EXCEPTIONAL. Most importantly the result was quite literally, "good as new". I am a particular complicated car owner/client and I could not ask for a better experience and result! Thank you Chad & Phil Thearle's Autowerks! read more

I unfortunately had to utilize the shop again, due to my silly mistake, but I know I will always be taken care of when I go here. Taylor is not working the front desk anymore but I am happy to see that she is still there. She has always been so kind to my family and is always willing to go the extra mile. Melanie was my advisor this time and she was also great. Thank you Phil Thearles again for the wonderful fix. read more

Trying to deal with Philip T is always difficult. I would go out of my way to avoid this place. Always double check the quote and definitely double check the work. At to that the horrible customer service . JUST GO ANYWHERE ELSE. Especially if you have an insurance claim read more

Philip Thearle's Autowerks Collision Center - Auto Repair Near Me - Santee, California

I brought my 2023 Bronco in for repairs and after initial diagnosis my insurance company cut a check for $8900.00. After further investigation it was determined that the Bronco has a bent frame and is a total loss. I requested the check back so I may purchase a new vehicle and am told it needs to go to corporate for reimbursement and it will take 3 to 4 weeks. I need the money back so I can place a down payment on a new vehicle. Now I am forced to continue to incur the cost of a rental "not covered" for an additional 3 to 4 weeks. I feel they should not have cashed the insurance payment until repairs were repaired, or the vehicle was determined a loss. read more

I had the best experience with them. From appointment, understanding the process, they called rental car to pick me up and to pick up my car. Excellent job on fixing my bumper. Even I have very odd green paint. But it came out as never got hit/scratched. Chad was very professional and did a great job to make sure I understand the whole process. He updated me with each process and also, he let me know I have another damaged if I want them to fix it for me. Yes, they also fixed my old damaged which I had to pay. He gave me a good price that I couldn't say no:) To all team members behind the scenes, thank you so much. I'm glad to have you in the city. read more

Took my BMW into Philip Thearle's not really know what to expect, however, I had nothing, but a positive experience. Specifically working with their estimator, Daniel Del Rio! I really appreciate how he went above and beyond to work with my insurance on 4 additional supplements for my car. He even went as far as to have me CC'd in all the emails between their workshop and my insurance so that I knew what was going and that they were on top of everything that had to be done. Thank you! read more

Philip Thearle's Autowerks did a great job on my truck. After being rear-ended, my insurance company had this shop as one of many options. The receptionists were super friendly and helpful every time I talked with them, in-person and on the phone. The truck looked as good as new when it was returned. The only thing that kept me from giving a five star review was the lack of response and communication from my estimator. Overall though, my truck looks great. read more

Philip Thearle's Autowerks Collision Center - Fixed bumper and bed. Paint blending is perfect. - Auto Repair Near Me - Santee, California

Love this place, did not disappoint- especially with all the insurance loop holes that no longer support their clients. Philip Thearle on the other hand goes above and beyond to work with their customers and ran interference with my insurance company. Daniel was amazing kept me updated throughout the whole process, and most importantly the car was done in record time! Which was absolutely surprising given my past experience with other body shops! Very impressed and extremely satisfied. read more

Another awesome experience with the best car repair people in Southern California. I've gone to Phil Thearles exclusively for my car repair needs since I purchased my first luxury car. I wanted to find the best and I've such with them ever since. Most recently we had an issue with someone hitting or Acura SUV in a parking lot. My insurance tried talking me into their preferred i.e. cheaper shop but I stuck to my guns and went to Phil's. From the moment I walked in to my last phone call they were the utmost professionals. They got the work done quickly and the SUV looks as good as new. I cannot recommend them enough. It seems like most businesses we deal with lately don't have the professionalism or customer service we all deserve and I must say these folks never let me down. Bring your car here and they'll take good care of you. read more

Just got my car back and she looks brand new. Took a while because the fender came from Germany for my Porsche but that doesn't fall on the shop whatsoever. Daniel and Mark we're transparent during the entire process and am more than pleased on the way that they conduct themselves (professional and approachable). I highly recommend their services if you care about your vehicle. They will treat your car like their own. I rate them a 10 out of 10 in all aspects of their operations, and I rarely find an organization that fit's this criteria'...... read more

Honest, trustworthy, and sophisticated shop that does great work. They're one of the only local collision centers certified to work on a variety of German brands (like Mercedes-Benz, BMW and Porsche). If you have a late model German car in need of repair after a collision, you definitely want a shop with that expertise and certification. You might think this would mean they are rip-off artists. Instead, they have been extremely candid with me when minor issues could be resolved with polish or touch-up and didn't need to be serviced by them. By building goodwill with me through those interactions, they earned my business for repair of our German cars (which inevitably seem to get dinged up, backed into, etc.). Further, the detail shop that applied the ceramic coat to my car after Philip Thearle's performed repairs and re-painted portions of it let me know they noticed whatever body shop I had gone to had done excellent work with the paint. That same detail shop observed that many of their clients, almost all of whom have high end German and Italian cars, come to them after shoddy paint work from collision centers. I noticed some customers complaining about delays, and I suspect that simply had to do with part shortages out of Philip Thearle's control during pandemic times. Everyone was having difficulty getting import parts during that time, and they were probably advised that could be an issue. That's not on the shop; it was just an undesirable set of conditions we all had to tolerate. Bottom line: this is the spot to go to. read more

Was recommended to this business by Mercedes Benz . They are a trusted source for them so I instantly felt good about going there . They were very organized and friendly . Guillermo helped us evaluate some chips on my doors and a dent . He was honest , quick , and resourceful . Awesome experience. Would highly recommend him and the business to anyone . Thank you so much Guillermo ! read more

The experience I had Philip Thearles was amazing... From the moment I walked Into my inspection appointment Nick was very helpful and on top of everything, and Chad doing the inspection on my car he explained everything in detail so I knew What they would do! The quality of work and communication is more than 5 stars! I got Updated text messages on what the status was along with updated pictures! If you are looking for someone to repair body damage this is your place! read more

Philip Thearle's Autowerks Collision Center provided me with exceptional service! Chad Farrell is very knowledgeable and experienced with writing estimates! I was very happy with my service! read more

Philip Thearle's Autowerks Collision Center - Auto Repair Near Me - Santee, California

Brought my 2014 Range Rover Sport in for repairs. Had a collision on the passenger side front panel. Though 10 years old and 165000 miles, I keep this vehicle CLEAN. So, I was bummed with my very 1st accident with it. But Philip Thearles made her brand new again. And Aaron (my advisor) was top-notch. He is VERY knowledgeable and communicated wonderfully through the entire process. Thank you all. My car is NEW again!! read more

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Awesome professional luxury car repair with attention to detail. From the moment you enter the service waiting area to the time you pick up your vehicle, the service is top-notch. The shop handles all your paperwork involved with your insurance claim beautifully and my car never looked better! read more

Very impressed! Everyone here was very kind and efficient. Chad provided exceptional service and communication. I would highly recommend Philip Thearles! read more

Philip Thearle's Autowerks Collision Center - Auto Repair Near Me - Santee, California

After a rear end accident Philip Thearls expertly repaired our SUV and did a fantastic job. Color matching our white pearl tri-coat was perfect. Our experience here was 10 times better than our experience the last time we had a collision repair which was at amato's. read more

This is the 2nd time we bring in our Sonata in. They came highly recommended by co-workers at Porsche. The entire staff is extremely professional and they even have an Enterprise rent a car so you never have to leave the auto body shop to get or return your temporary ride. Will took such great care of us and our car. Second time in and he and his team have the car looking brand new. We highly recommend Phil Thearle's to EVERYONE. read more

Philip Thearle's Autowerks Collision Center - Before - Auto Repair Near Me - Santee, California

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Let me start by saying that Dan & his team did an absolutely amazing detail on my black accord! Now let me tell you my not so fun adventure prior to taking my car to Philip Thearle's. I had scratches from the front bumper to the rear caused by driving too close to bushes down a dirt road. I took my car to 2 different auto body shops & was told I would have to have my car repainted (about $3000). I drive by Philip Thearle's on my work route, so I figured it wouldn't hurt having them take a look. I'm glad I did! Dan said, "That'll buff out." I wasn't sure because I've taken my car to a car wash "detail" place & it didn't work. Let me tell you folks, there is a HUGE difference between professional auto body detail & car wash detail. Dan kept my car for a day & it came out beautifully, like she just came off the showroom floor! Not to mention saving me a few grand! read more

Big props to the GM Mark who walked me through some major body damage repair on a 997.2 turbo S cab. The man demonstrated that he confidently knew Porsche,inside and out, and helped put me at ease in a long and expensive repair. Happy to have chosen PT to complete the repairs and the GM made it actually pleasant. A+ men! read more

Philip Thearle's Autowerks Collision Center - 997.2 Turbo S - Auto Repair Near Me - Santee, California

They do excellent work! Quality work and great customer service. They know how to treat their clients with dignity and respect. This is a top notch shop. My repairs were done extremely well. After an unfortunate accident where I was rear ended, you cannot even tell that my little BMW was repaired. I hope to not need a body shop in the future, but if I do, it will certainly by Philip Thearles. read more

Update review Came into the shop Friday morning to show them the issues they still haven't been able to fix they had the audacity to be rude and to talk to Aaron or Phil they said get an appointment before you come here! So definitely don't care for customers at this facility. The last thing I want to do is come here! But here I am trying to get these things resolved. read more

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Serviced my vehicle last week and found out these people completely over sprayed the under-carriage of my vehicle. The rear differential is covered in paint. That's what $30,000 in repairs gets you. Overspray, Chipped bumper paint, and crappy customer service and management. Should I mention the automatic trunk lid stopped working? Not even worth my time taking it back. Wouldn't even let them touch my $100,000 car with a 10 foot pole. Stay away this place is horrible. read more

I'm very happy with the service I received here. I was rear ended and went to this place because my insurance (AAA) recommended them and I'm glad I did. The employee I worked with, Chad, was so friendly and helpful. He answered all of my questions and was so pleasant to talk to. They were having some issues with their internet so he went out of his way and texted me from his own cell phone to update me at one point. My car looks brand new and they finished it ahead of the estimated date. I also like that they send you text updates so you know what's going on. read more

Philip Thearle's Autowerks Collision Center - After the repair - Auto Repair Near Me - Santee, California

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We brought in a front end fender bender to our Mercedes and was told 2 weeks possibly 3. They told us they would handle everything with the insurance but after many many of our calls and prompting one week shy of 3MONTHS. One of our calls after nearly 80 days they finally said all the work was finished but wouldn't let us have the car back because they were waiting for another check from the insurance. After having to prompt them to follow up with the insurance co. and waiting for nearly 3 month they wouldn't even return the car to us with a full tank. Over $10,000 they billed the insurance you would think they would have treated us much better having kept. our car for nearly 3 months. Very disappointed. read more

The service these Guys provide is Awful I would never recommend them to anyone.Every time I called they said they were busy and would return my call which Never Happened.Poor customer service!!! read more

My family and I have brought and will only continue to bring our cars here for any type of body/collision work. Simply put, PTAW is the best. They've worked on our BMWs, Toyota, and most recently my wife's Lexus. The damage her car sustained was from a log hitting the front end and dealing damage to the whole grille area. Luckily that was the only damage. PTAW restored it to new with OEM parts, and also replaced a trim because of a manuf. defect in the trim, a part they replaced to begin with, but didn't realize there was a defect to it. I worked with Aaron Hough and he's really easy to deal with. I reduced a star because my car had 11 more miles than it did when I brought it in, so it's not like the facility is 5.5 miles long each way; apparently there's a Porsche owner that had the same experience with someone taking his car for use too. Other than that, PTAW does excellent collision work and I wouldn't trust anyone else in San Diego for it. Just remember to take a picture of your mileage in and out and you're good. read more

This place is great!! I worked with Jeff and he was honest, and very profesional. The receptionist were knowledgeable and nice. They are certified by many car brands. I would recommend this shop. read more

Generally good repair service. Take 1 star off since my Porsche 718 was taking out for test drives of 23 miles during the repair. The mileage in was __567 and out at __590. The service advisor didn't hide the fact from me: one service staff drove it to Grossmont college and back, then another staff took it to Kearny Mesa. I guess all 4 tires already wore out before coming in so I won't complain about it. The quality of repainting work itself is good. read more

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Had my wifes Corvette fixed by them recently. The car was completed, but they would not release it to us because they said the insurance company still owed them $263. My wife was leaving on a trip and needed her car, so we paid the $263 out of pocket and Autowerks said they would reimburse us once they got paid. 4-weeks later and multiple phone calls and still no money. It's silly that a business would be willing to turn a satisfied customer into an unhappy customer over this amount of money. read more

Probably the best auto body repair experience ever! A lady backed into the side of my car so I contacted PTAW on the advice of my insurance agent (and the recommendations of friends in the Porsche Club.) From the minute I walked in everyone was so helpful and pleasant - and they have THE best coffee ever. My service writer, Donald, kept me informed every step of the way - none of that being passed off from one employee to another. The car was ready when promised and immaculate inside and out - I don't think it has been that clean inside and out since it left the dealer! Thearle's took an aggravating situation and made the whole thing almost pleasant. Also kudos to the office staff who were very welcoming and efficient (there's that great coffee again I can wholeheartedly recommend Phil Thearle's for their quality work and pers read more

They had my car in there for 3 weeks and were very nice .I just brought my car to Mercedes dealer and they said my Mercedes deal said someone put in the wrong Bolts there not Mercedes ?????? Plus they never put my Brake reservoir cap back on ??????? I am not a happy camper !Philip was the only person to touch my car .So basically they cost me $$$$$$$$$$$ People and service adviser was great but the people working on my car blew it !!!!! read more

I tried to schedule an appointment, but was told that they do not accept cars more than 10 years old. My 993 has to look elsewhere

I reached out to multiple auto body shops after my nearly brand new Mercedes was rear ended by an uninsured driver. The damage amount was significant at around 13k. The Mercedes dealership pointed me to Philip Thearle's and Donald who is Mercedes certified. Donald is straightforward, honest and made sure I received the repairs I was entitled to. He worked directly with my insurance company and made a terrible situation into a well advised, upfront and thorough operation. The end result is absolutely amazing. My car is beautiful, my family is safe and I couldn't be happier. Thank you Donald and team, you are the best! *Not to mention the work was finished earlier than expected! read more

We were a repeat customer, but given our most recent experience, we will never be back or recommend this business. I am going to be as objective as I can in this review. The work they did on the car was satisfactory, not exemplary but good. The customer service is horrible. First, the positive dropped the car off and got frequent updates on the progress. The job was completed earlier than expected. The car looked fine when I picked it up. Now I am going to discuss their customer service. 1. When I picked the car up, they did not go around the car with me to discuss what they did. After I paid, they pulled the car around and handed me the keys. Ok, not a great delivery experience. 2. The next day, I noticed a gap between the windshield and the roof. (For context, they repaired a small dent on the roof). I questioned this, and this is where the fun and games begin. I brought the car back. Upon their inspection, I was told the molding around the windshield was there. I explained that I was not referring to the molding but rather the trim piece between the windshield and the molding that fills the gap. I showed him a picture of my car before the repair he told me it was a light reflection, we went in the office and he showed me his before pictures. Ok, they looked different. I finally told him we weren't going to agree, and I was leaving. He followed me out of the building and into the parking lot, told me the part doesn't exist walk his lit look at the other BMW's they all have that gap go to the dealership, he can assure ne there is no such trim piece. I left and he immediately started texting me. Silly me; I replied. I went home and did my research the part exists. It fills the gap and is designed to cut wind noise from the gap. I also found out it is ony available through BMW in black, not in the chrome I had. I informed him of my research and what I found. He told me to send him the part number (ok, once again, he thinks I am making this up). He proceeds to send me multiple pictures of cars on his lot. I told him to google it. At this point, I reached out to my insurance and provided before and after pictures. I called BMW San Diego, and this part is a $59.00 part and can be self installed. Not available in Chrome, the one that was on my car was probably after market. I texted him with what I found out. Again this guy just has to prove his point, who did you talk to? what is the part number? and he sent me the part number for the molding hmm ....I told him I will work directly with BMW I don't have to provide him with any information if he wants it to call them. My ins called me and told me they spoke with him and his manager. My pictures are a light reflection. I told my insurance I disagree, but it is an inexpensive part. I will just deal with it on my own. Got another text from PT at some point. I'm not sure if it was this text, but any way, the gest of it was if I could find the part they will install it. Seriously, after all this, why would I ever go back there. So much nonsense over a $59.00 part. I told him to stop texting me. In conclusion, if I had been treated respectfully, if they had bothered to do any research on this, there may have been a different outcome. This guy was way too busy trying to prove he was right and had to win. The most condescending person I have ever had to work with. I certainly hope the $59.00 they saved was worth all the drama, the loss of a repeat customer, and the fact we will never give them a recommendation. Oh BTW they did finely tell me if I send them the receipt, they could reimburse me. After all of this not worth it, it's way too little too late. Bottom line be mindful of how you speak to and treat your customers. Regarding this matter we will simply have to agree to disagree. My takeaway don't leave the car without watching them take the before pictures and insist they send you copies. read more