They sat me down and worked with me and I got a good deal on my first car. Definitely would…read morerecommended coming here if you need a buy here pay here.

The people are very nice but they prey on families with low income or poor credit. Interest rates…read moreare absolutely outrageous. My car was already over priced when I started financing, then they tacked on $9000 worth of interest fees. Never been late on a payment, but somehow I can't refinance even after almost 3 years. My car had to be worked on before I could even take it home since I found problems during the test drive. Not to mention it takes days to get your vehicle into their shop, then they ignore the issue youve pointed out and charge you to fix something that wasnt broken. I will never recommend a JD Byrider dealership to my friends or family.

Really enjoyed my experience with this dealership! I had…read morebeen looking for a specific Toyota for quite some time, and when I found one here, it was in a body shop, but they kept me very informed of when it would arrive at the dealership. They did not sell it out from under me (thank you Down The Road Motors!). When the vehicle was on the lot, the buying process was easy and they allowed me to get a private inspection--big plus! The mechanic that inspected my car said that the brakes were brand new, and the belts in great condition. He said it was a great little car and encouraged me heavily to buy it. He said he would've drove it round the country that day with full confidence. My new car did start making a belt noise a few days after purchase, and the mechanics at Down the Road Motors squeezed me right in to get my car fixed up and taken care of, no cost on me. Overall, my vehicle was a good value for what it is, however it does have cosmetic issues, mostly scratches and a leaky seal at the top, but that's what you get with an "as-is" used car. My only recommendation is to make sure you look over a car thoroughly to see if it's missing any seat heads, levers, etc--which should be done with any used car! I wasn't told about the things my car was missing so I had to look it over well, nothing that was missing made it worth not buying! I appreciate the kind and honest business here, hard to find at a used car dealer! Thanks again Down the Road Motors!

I would recommend Down The Road Motors. They are very friendly, helps with the anxiety of buying a…read morecar. I was approved right away. I wasn't sure what vehicle I wanted. Brian found my perfect car. I also loved the fact it is family oriented and great wife and husband team. I have never been happier with my experience. It did not take long before I was out of the parking lot with my Toyota Venza! Thank you!!!

I can't say enough good things about my experience here. From the moment I walked in, I felt…read moresupported and taken care of. The entire team went above and beyond to help me get my new car, They truly did an amazing job helping me get and find the right vehicle for me and answered all my questions with patience and honesty. they made what can be a stressful process feel easy and exciting. I'm so happy with my car and would absolutely recommend this place to anyone!

Worst car experience buying of my life. I bought a car four months ago. The engine went out and now…read morethey're telling me there's nothing they can do. They're the ones that changed the oil two months ago and it is bone dry all of the sudden which is almost impossible. It is their fault they will not take responsibility. They will not help me in anyway to fix my car, I would not recommend ever purchasing a car from them. Stay away go somewhere else stay away. They are horrible to their customers no help at all.

It's unfortunate that I have to write this review. The lack of training, professionalism, and…read moreaccountability this specific office has given me is appalling. I hate to say that I will never recommend this company to anyone due to my experience. I set out for a debt consolidation loan. Credit karma recommended that I use OneMain for what I needed. So, I applied for a secured loan. This loan was set to use my car as collateral, and I was happy to do if it meant bettering my life and getting me to where I needed to be financially. The payments were obtainable and I felt relief. I got a call from a lady named Ashley located at the Lafayette office on SR 38 on July 13th. Spoke with Ashley and gave her all my information needed. She said I was approved and just needed my car information. I gave it to her. She then told me unfortunately that my car was not worth the loan amount and could not use it as collateral. Understandable. However, she said I could still get the loan if I had a cosigner. Happily, I told her I could obtain one and we scheduled an appointment for that following Wednesday July 15th. According to Ashley, they don't accept appointments after 4:30pm (even though they close at 5:30pm) because the process takes too long. So, I left work early to get there. I work an hour and a half away from where I live in Lafayette. My cosigner, which is my boyfriend, took time off work as well to be there to cosign. Only to find out once we arrived, that he could not cosign because their policy is they have to be family, married, and in the same household. Something that could and should have been told over the phone when I was told I could use a cosigner. I asked Ashley if there was anything else I needed to know about requirements due to the fact I took off work and so did my boyfriend. I expressed my concern that she could have told me over the phone this was a necessity because I could have brought someone else to cosign. Another lady, unsure of her name, spoke up and simply stated, "It's noted in her call to you that you needed a cosigner." So not only did she not listen to what my concern was, but she was rude about it. I then asked if I could use my aunt since I lived with her. They told me yes. I said I would call them back. I did on July 17th and spoke with Joseph. I confirmed with Joseph (who was present at my appointment time that previous Wednesday) that I could use my aunt as a cosigner. He said yes. I stated to him I wanted to use my aunt as my cosigner and asked what all we need to do to make sure we are prepared. I even stated to him that she was a previous customer, who just paid off her loan with them recently. Jospeh confirmed again that I could use her and that I just need her to call and give her consent and information. So, my aunt did that same day. She was then informed by Ashley, that unfortunately we had to wait to submit for the loan because it was too soon with her loan payoff. My aunt has even told her that she has paperwork showing proof of payoff. Ashley told her we needed to wait until after the 21st of July. It is now July 24th. I called in the morning. Spoke with Ashley. Repeated what she had told my aunt and asked what was needed for next steps. She said she just needed my aunt to call and give consent and obtain information. My aunt did. Ashley then told her that unfortunately we need to wait until 21 days after the 13th when she paid off her loan. This is NOT what was told to her before. My aunt stated again about the paperwork confirming payoff and Ashley blew her off. Ashley also informed my aunt that she needed to be the one to call and tell me. Which is absurd and POOR customer service. My aunt questioned her and asked why as a cosigner would need to call and relay the information when she is the agent on the application and its apart of her job. Ashley's response was it's not an active loan, so she is not obligated to call. It is now several hours later and no call from Ashley. This whole experience has been stressful and a disaster. If this is how OneMain wants their employee's to be then I would go elsewhere. There is lack of communication, lack of professionalism, lack of accountability, and lack of follow through. Coming from someone who has several years in customer service leadership I know enough that in order to keep the doors open you need business. This is not how that is done.

Horrible experience. Penni didn't listen to anything thing we said and caused a delay in our…read moreprocess so she could go on vacation. My advice, look elsewhere if you can.