Never ever buy a car from here, they sell lemons then act like its a courtesy for them to fix what…read moreshould have been done before it was ever drove off the lot. Then they want to treat you like the bad guy for letting know what's wrong with it, and it wasn't even cleaned out AT ALL. It stinks so bad and is orange from cigarette smoke, def wont do business here again EVER

Don't go here they put a price on my credit history said 1462 payoff traded my equinox that I got…read morefrom cars to go then the car dealer I traded it into ended up paying 3411 cause they put a balloon payment on the end of your payoff which you have to come up with at the end but this is where they get you at you cant come up with that balloon payment at the end you cant keep the car they make you trade in or refinance the rest of the payoff then tell you oh this is how we keep your monthly payment low no it isn't this is how they keep you in their loop hole to keep giving them money off some car they went to an auction bought between 2 grand and 5 grand slap a 13 thousand price tag on and then add some big lump sum at the end of it they dont have an option of just buying the vehicle or lease it its just lease it only so they keep people in their loop hole never again will I buy anything from them be warned before you go their and they also lie and say they work with they dont 1 hr late and they are telling you to park the car on their lot they dont give you anytime to work with no matter your situation bad company to do buisness with.​

I just want to say thank you so much for helping me find my rav4, twice! Went to work today and…read morenever once did I struggle or feel like I was getting stuck! Best vehicle ever!

Great family owned business. Knowledgeable, affordable, friendly. I've gone to Del Real in…read moreLafayette and Frankfort for my last 4 vehicles and don't plan on going anywhere else in the future!

Really enjoyed my experience with this dealership! I had…read morebeen looking for a specific Toyota for quite some time, and when I found one here, it was in a body shop, but they kept me very informed of when it would arrive at the dealership. They did not sell it out from under me (thank you Down The Road Motors!). When the vehicle was on the lot, the buying process was easy and they allowed me to get a private inspection--big plus! The mechanic that inspected my car said that the brakes were brand new, and the belts in great condition. He said it was a great little car and encouraged me heavily to buy it. He said he would've drove it round the country that day with full confidence. My new car did start making a belt noise a few days after purchase, and the mechanics at Down the Road Motors squeezed me right in to get my car fixed up and taken care of, no cost on me. Overall, my vehicle was a good value for what it is, however it does have cosmetic issues, mostly scratches and a leaky seal at the top, but that's what you get with an "as-is" used car. My only recommendation is to make sure you look over a car thoroughly to see if it's missing any seat heads, levers, etc--which should be done with any used car! I wasn't told about the things my car was missing so I had to look it over well, nothing that was missing made it worth not buying! I appreciate the kind and honest business here, hard to find at a used car dealer! Thanks again Down the Road Motors!

I would recommend Down The Road Motors. They are very friendly, helps with the anxiety of buying a…read morecar. I was approved right away. I wasn't sure what vehicle I wanted. Brian found my perfect car. I also loved the fact it is family oriented and great wife and husband team. I have never been happier with my experience. It did not take long before I was out of the parking lot with my Toyota Venza! Thank you!!!

I can't say enough good things about my experience here. From the moment I walked in, I felt…read moresupported and taken care of. The entire team went above and beyond to help me get my new car, They truly did an amazing job helping me get and find the right vehicle for me and answered all my questions with patience and honesty. they made what can be a stressful process feel easy and exciting. I'm so happy with my car and would absolutely recommend this place to anyone!

Worst car experience buying of my life. I bought a car four months ago. The engine went out and now…read morethey're telling me there's nothing they can do. They're the ones that changed the oil two months ago and it is bone dry all of the sudden which is almost impossible. It is their fault they will not take responsibility. They will not help me in anyway to fix my car, I would not recommend ever purchasing a car from them. Stay away go somewhere else stay away. They are horrible to their customers no help at all.

It's unfortunate that I have to write this review. The lack of training, professionalism, and…read moreaccountability this specific office has given me is appalling. I hate to say that I will never recommend this company to anyone due to my experience. I set out for a debt consolidation loan. Credit karma recommended that I use OneMain for what I needed. So, I applied for a secured loan. This loan was set to use my car as collateral, and I was happy to do if it meant bettering my life and getting me to where I needed to be financially. The payments were obtainable and I felt relief. I got a call from a lady named Ashley located at the Lafayette office on SR 38 on July 13th. Spoke with Ashley and gave her all my information needed. She said I was approved and just needed my car information. I gave it to her. She then told me unfortunately that my car was not worth the loan amount and could not use it as collateral. Understandable. However, she said I could still get the loan if I had a cosigner. Happily, I told her I could obtain one and we scheduled an appointment for that following Wednesday July 15th. According to Ashley, they don't accept appointments after 4:30pm (even though they close at 5:30pm) because the process takes too long. So, I left work early to get there. I work an hour and a half away from where I live in Lafayette. My cosigner, which is my boyfriend, took time off work as well to be there to cosign. Only to find out once we arrived, that he could not cosign because their policy is they have to be family, married, and in the same household. Something that could and should have been told over the phone when I was told I could use a cosigner. I asked Ashley if there was anything else I needed to know about requirements due to the fact I took off work and so did my boyfriend. I expressed my concern that she could have told me over the phone this was a necessity because I could have brought someone else to cosign. Another lady, unsure of her name, spoke up and simply stated, "It's noted in her call to you that you needed a cosigner." So not only did she not listen to what my concern was, but she was rude about it. I then asked if I could use my aunt since I lived with her. They told me yes. I said I would call them back. I did on July 17th and spoke with Joseph. I confirmed with Joseph (who was present at my appointment time that previous Wednesday) that I could use my aunt as a cosigner. He said yes. I stated to him I wanted to use my aunt as my cosigner and asked what all we need to do to make sure we are prepared. I even stated to him that she was a previous customer, who just paid off her loan with them recently. Jospeh confirmed again that I could use her and that I just need her to call and give her consent and information. So, my aunt did that same day. She was then informed by Ashley, that unfortunately we had to wait to submit for the loan because it was too soon with her loan payoff. My aunt has even told her that she has paperwork showing proof of payoff. Ashley told her we needed to wait until after the 21st of July. It is now July 24th. I called in the morning. Spoke with Ashley. Repeated what she had told my aunt and asked what was needed for next steps. She said she just needed my aunt to call and give consent and obtain information. My aunt did. Ashley then told her that unfortunately we need to wait until 21 days after the 13th when she paid off her loan. This is NOT what was told to her before. My aunt stated again about the paperwork confirming payoff and Ashley blew her off. Ashley also informed my aunt that she needed to be the one to call and tell me. Which is absurd and POOR customer service. My aunt questioned her and asked why as a cosigner would need to call and relay the information when she is the agent on the application and its apart of her job. Ashley's response was it's not an active loan, so she is not obligated to call. It is now several hours later and no call from Ashley. This whole experience has been stressful and a disaster. If this is how OneMain wants their employee's to be then I would go elsewhere. There is lack of communication, lack of professionalism, lack of accountability, and lack of follow through. Coming from someone who has several years in customer service leadership I know enough that in order to keep the doors open you need business. This is not how that is done.

Horrible experience. Penni didn't listen to anything thing we said and caused a delay in our…read moreprocess so she could go on vacation. My advice, look elsewhere if you can.

Large selection and friendly staff, drove a Hyundai Sorento, seemed priced well compared to…read moreLafayette's many stealerships, but my parents are still looking. Glad to have a decent auto store nearby.

Buyers beware. Typical junk used vehicles. Purchased without a test drive because, "just came in…read moreand needed prepped ". Didn't have a problem letting me drive it off lot. The vehicle was USED,doesn't mean tore up. Brakes scary dangerous, transmission slips to the point of questioning if it'll ever move. Bring it back I'll fix it means nothing to someone without a soul. Taking advantage of your fellow man in troubled times should come with automatic jail sentences. Avoid this dealership like the plague. Kept me at car lot as they took my drivers license and wouldn't give it back. This is a good deal on a dependable low mileage car is just a cover for your going to spend 3x as much as the cars worth to keep driving it. Your free to do what you want,if needing a used car in lafayette absolutely look somewhere else. The great deals will end up costing you in the end.

found the vehicle my son was looking for. late saturday…read moreafternoon we met a salesperson, and took a long test drive. the vehicle was everything he wanted, but had a different motor than expected. went inside, explained how this was his first dealership experience. he was sold on the vehicle, but needed to research the motor. on sunday , he did the research, applied on-line and was approved--- no money down. he had the bank send the approval into the business office ( they are closed on sunday) first thing monday morning he contacted the salesperson, and the finance office. told them he was excited to buy the vehicle, has an approval, only decision was IF he was going to put money down to lower the payment. got the vehicle info, and added insurance to the vehicle. told the salesperson AND THE FINANCE OFFICE he was buying the vehicle, but could not come in to finalize the loan until after work on Tuesday... after 3 pm. This was at 9 AM MONDAY. TUESDAY morning, the salesman contacted him to let him know they just took a downpmt on the vehicle for a different customer. THEY NEVER ASKED FOR A DEPOSIT FROM MY SON !! had they asked, he had the cash in hand and would have given- they never asked!! he was APPROVED ZERO MONEY DOWN! They sold the vehicle to the other customer, who did not pick the vehicle up until AFTER Tuesday 3:30. we spoke to the manager who shook his head in disbelief that we didnt put a down payment to secure the car!!! WE WERE NEVER ASKED FOR ONE. this place is cut throat and despicable. they never even acknowledged the mistake of the salesperson to not ask for deposit. they didnt care at all. i guess some people are just not wanted at this dealership. A 40,000 deal, tossed out ..... WE WILL NEVER LOOK AT ANYTHING THIS PLACE HAS TO OFFER. I WILL NOT RECOMMEND THEM TO ANYONE. SAD SAD way to treat a customer.

On 11-3 I bought what I thought was a nice looking Toyota Camry with about 20,000 miles…read more We had a minor accident, at which time I discovered that it had been in a major accident prior. It will cost me over $5000 additional to fix. Pictures attached. When looking through the packet of paper they gave me, I found 48 pages. with 22 requiring signatures. 1. It had an accident, and anything wrong is not our responsibility. Of course we spent several minutes talking about the Carfax, etc This was never discussed or mentioned, just included in the stack to sign. Of course the sales manager is talking about anything but what you are signing. 2.Vehicle history disclaimer. The dealer does not guarantee any Car Fax, or Equifax reports. But they are happy to review them with you. 3. Airbag disclaimer Dealer disclaims any knowledge presence, or condition of any airbags. Another words Caveat Emptor, LET THE BUYER BEWARE! 4. Disclaimer of open recalls There is no federal law for us to disclose any open recalls. So we don't. In summary, If you choose to go to Twins, read carefully, and tell the finance manager to be quiet. Buyer beware!