Very quick and friendly service from Kyle and Jeff Chung! Pulled a brand new vehicle out of detailing just to give me a test drive. Very detailed and helpful through the selling process with info I wasn't quite familiar with. Thank you both! Taylor read more

Great salesman, Jeff Chung. Knew his product, answered all our questions . The paper signing took longer than I would like. We had to wait for customers ahead of us. The place was busy. read more

Jeff Chung was very informative and great at explaining all the information we needed for the purchase of our Seinna.

Large selection Excellent vehicle knowledge Great Pricing This is my second purchase from Carson City Toyota. They are my first choice in buying a vehicle See Jeff Chung in sales he is great read more

Working with Dustin Torres was such an immense pleasure! I totaled my 4Runner in a freeway rollover accident a month ago, and while I was incredibly lucky to walk away with only whiplash and some bruising, the last four weeks have been anything but easy. Given how well my 4Runner protected me in the crash, I knew I wanted another, but finding exactly what I wanted, with all the features I wanted, and that I could afford ... not so easy. Dustin walked me through a bunch of options, answered a lot of sometimes-stupid questions, and was very patient and kind throughout. I had been considering Carmax/Carvana options before this, 100% because I didn't want to deal with a car salesperson. But then I read so many horror stories about those services, I felt like I was stuck. Enter Dustin who, at the end of this entire process, feels more like a friend than someone who was trying to sell me something. He got me into a super sweet used 4Runner and then took me through a list of options I could roll into my loan if I wanted (I bought my last 4Runner at a Reno dealership, and that didn't happen - didn't even know such an opportunity existed). The finance process felt pretty painless, which was exactly what I needed, because my head still wasn't 100% clear, and that's a scary condition under which to go into debt! I never felt pressured or in any way hesitant or unsure. Lots of honest communication before the day of purchase had really set me up for an easy go of it. I am so happy to be back in a 4Runner, and with a local dealership, where I can stop in anytime, if I have questions. Huge thanks to Dustin and the whole team there who helped me. Very grateful. read more

Changing my review from 4 stars to 3 because, after my most recent visit, I just don't feel comfortable with the numbers I was given. I first contacted them at the end of June and was quoted a payment that included GAP. A couple days later, I reached back out in July and was told the June deal was over, so the payment would be higher. I decided to wait until August to see what kind of deals they were offering. When I called back this month, I was shown numbers at 4.99% APR, yet the payment was still higher than what I had been quoted the previous two times. I told them the payment was too high and that I would come back another month. I didn't receive a response afterward--not even a simple "thank you." That interaction honestly made me feel like my business wasn't welcomed or appreciated. I also originally left a bad review after my first visit because I felt like my time had been wasted. The dealership reached out and told me I needed to delete the review or they wouldn't do business with me. That left a pretty negative impression. The reason I'm giving 3 stars instead of 1 is because I was rear-ended in early July, and despite the accident, they were willing to honor the trade-in value they had previously quoted me. I do appreciate that. During my most recent visit (through phone again), I had AI look over the numbers on my sheet and it pointed out what appeared to be an extra $1,100. I was completely upfront about using AI because I'm not going to pretend I understand every detail of financing better than I do. When I brought it up, I was met with the comment, "Did AI tell you your first payment wasn't going to be until 45 days too?" I understand that there may have been an explanation for the numbers, but I felt the comment was unnecessary and came across as passive. Overall, they initially gained me as a customer, but my most recent experience left me feeling like my business wasn't valued. I'm not saying the dealership is terrible, but based on my experiences, I don't feel confident enough in the numbers or the way I was treated to recommend them at this point. read more

I brought my Toyota Highlander into the service department about 4 weeks ago and paid about $1,000 including the diagnostic fee to fix the hatch. They said it was fixed and it did work when I picked it up but has stopped working. I have called Scott in the service department 3 times with messages left each time over the last two weeks and no return call. Not a good experience and money wasted read more

I started with Candace via Internet sales! She curated my awesome experience. I believe she got what I was looking for on the lot, (4 diff options) She handed the baton to Jeff Chung who seriously made the whole experience amazing. VERY knowledgeable & very patient w/ us. In fact every person we interacted with was incredibly helpful. Trinity, Mike, Dustin,Sahara & especially Candace & Jeff Chung! I would highly recommend Jeff C & his coworkers. Buying a new vehicle could be stressful, Carson Toyota made it a breeze. THANKS FOR THE TRUCK! We ‍ it. read more

I made an appointment weeks ago for my scheduled routine maintenance. Today I would have my tires rotated and an inspection check for my 5,000 miles. My appointment was at 12:15. I sat in the comfy chairs they provided in the open lounge. The waiting area has a television but the volume is so low I'm unable to hear the T.V. They also offer hot tea or coffee. It's now 2:00 and my name is on the screen as pending service. I'm curious why have an appointment time when your name goes into a que? A little frustrating! Nevertheless, it's been almost two hours and my car hasn't even been looked at to service! Something to consider if your vehicle needs to be serviced. read more

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I recently moved to the area, between Reno and Carson City. I had already tried the Toyota dealership in Reno and decided to try this one to see my preference. Dolan in Reno all the way. I will never return to Carson City Toyota. They had an opportunity to make a customer for life and failed. I'll deal with Reno traffic and go there instead. read more

Had a great experience buying a new Tundra. Very easy to communicate with Jeff to get the right features and clear pricing.

purchased a RAV4 here this week. The sales person, Jeff Chong was top notch. He helped to make the process go smoothly. In my 72 years this may have been one of the easiest car buying experiences ever. read more

Since 07/07/26 I have been trying to make an appointment to have my vehicle serviced. On that day I called and left a message for John, he called back and left a message but didn't leave the answer to the info I asked for. I called him back left another message. I called yet again the following week and left a message for Marty. No one called me back. Since then I have been calling back to speak to whoever, I keep getting transferred to leave messages. Judging by the negative reviews, maybe this isn't the place I want to Throw my money away on. read more

Jeff Chung made the process of getting my new vehicle very smooth. He is very professional and nice.

Jeff Chung was great to work with, whole crew was great. They had the truck ready and the paperwork was easy. The type of experience you expect fro Toyota. if you need a car head to Carson Toyota read more

Jeff Chung really helped us with our car purchase. Jeff Chung is a nice, kind and knowledgeable family man. Jeff Chung impressed me with showing us all the car's features, how to use them and set them up. Jeff Chung did all this making sure we were comfortable and out of the hot sun. Jeff Chung kept us apprised of all developments along the way and even took a picture of us with new car to share with friends and family. I was going to give Jeff Chung a ten star review but since five is what is above, Jeff Chung gets a double five star review. read more

Had a great experience working with Jeff Chung! Communication was excellent, and he made sure everything was taken care of ahead of time. By the time I arrived, everything was ready to go, so there was virtually no wasted time. I was in and out with my new car quickly and couldn't have asked for a smoother experience! read more

Was finally able to get out hands in a Corolla cross hybrid for the hubby. He was able to call first thing Monday morning to inquire and the car was available. Next thing you know he is down at Carson Toyota without me test driving the car and putting a down payment to hold the car so we could go down Tuesday to finalize the purchase. Carson City toyota is amazing, John Paul, Toby and Darren were all great and made the experience easy. I was even able to buy a dash camera that they will install when the order comes in. We have purchased 4 cars in total from Carson City toyota and they have always been great about it and have always had awesome friendly service. read more

Dealerships can be notoriously hard to deal with. The appointments that are scheduled so far out when your vehicle is in need of a service or you're having an issue that needs immediate attention. This dealership twice has saved the day for me. I originally had an appointment scheduled but it was several days away and my father in law passed away this morning. So I really need to get this service done so I could get down to Arizona. So I came in to see if I could get help. Once again this guy Danny saved the day. The guy is so patient and I felt like I needed to do another review. Bcz dealerships can get a bad rap. Coming in without an appointment you're at the mercy of whatever happens. But this dealership has been nothing but excellent in my experience. Kudos to the management for having this good of a staff! read more

The sales rep Jeff Chung helped us find and bring in a new Corolla, which are tough to find right now, we appreciate his help. He was great to get along with as well as patient! Thank you! read more

Easy Peasy car buying experience. Jeff Chung was great to work with and kept me very informed throughout the process. I've bought two vehicles from Carson City Toyota and wouldn't go anywhere else. read more

Jeff Chung was a great help! Quick service and good attitude. Was a pleasure to work with.

Great experience at Carson City Toyota. Entire staff is extremely professional and curtious. Make sure to ask for Jeff Chung to get your purchase started. read more

Jeff Chung made this entire process easy with his professionalism and great attitude. He was very thorough and made for a pleasant experience. Thank you! read more

thank you jeff chung! 10/10 service had a great experience, everything was a smooth process, highly recommend!!

Incredibly pushy. Tony put me off of supporting this business by putting down all other manufacturers, and pushing for an instant sale. He said we should take a RAV 4 even though we said we were looking for a small car. He said the RAV 4 was SMALLER THAN AN AUDI SEDAN. Blatant lie. Tony became incredibly short and terse upon hearing we weren't going to buy a car same day. Rude! Would not come here again. Don't give them your info either, you'll have to block some phone numbers and email addresses. read more

I was in the market for a new car after my accident in the beginning of December 2024. I decided to visit this dealership one Friday afternoon because I was interested in a fun, RWD sporty coupe with a manual. The GR86 Hakone Edition was at the top of my list after extensive and exhausting research, but I wanted to sit in a normal GR86 just to see if I can actually fit comfortably in it. (I knew full well that they would NOT have a Hakone on the lot, because Toyota decided to sell ONLY 860 of these units in the United States, and half of them would be manuals. That means I have a shot of getting 1 of 430 Hakones in the country !!). A young man named Joseph Magallanes warmly greeted me, and we checked out a used one year-old GR on the lot. I sat in it and was thoroughly impressed. It fit me like a glove and the car felt like it was just an extension of my body !! I told Joseph that I was interested in the rare Hakone, and if he could possibly find me one. Come to find out, that the Hakone allocated to their dealership was already taken !! My heart sank, because now it was almost impossible to acquire such a limited production car. We chalked it up as just a setback, and decided to continue with the required paperwork such as a credit check. When he asked for a $1000 deposit, I hesitated, because I heard of many HORROR stories of sketchy car salesman keeping the deposit, even if the car never shows up. He kept my mind at ease by assuring me it WOULD be refundable, and even wrote the words "REFUNDABLE" in one our paperwork. That very gesture made me at ease and I just knew that I would have to give him my business. The next couple of weeks were marked with endless waiting. I'm not a very patient person by any means, and I was REALLY getting discouraged, to the point of just saying "forget about the Hakone", and even contemplated on getting something else. Then, about 3 1/2 weeks after visiting the dealership, I get an unexpected call from Joseph: "I got a Hakone for you" I COULD NOT believe it !! Joseph and his manager Trinity pulled it off and actually GOT me the rare and limited production Hakone Edition with a stick, 1 IN 430 sold in the United States !!!! The beauty of dealing with saleman like Joseph is, not only is he a "car guy" (which is one of the reasons we hit it off), but he was steadfast and relentless in getting the very car I wanted. And he was genuinely happy for me !! I decided to let him fuel up my car, as a reward for his hard and diligent work. It was one of THE best car buying experience I ever had, and I absolutely despise the whole car buying process. So if you want to deal with friendly and hardworking sales people when you or your family/friends are shopping for a vehicle, please give Joseph and Trinity at Carson City Toyota a call. You'll be glad you did. I know I was !! read more

The experience here has been absolutely amazing! Adrian helped me acquire a car that was so difficult for me to find! I drove out from California to get this car and even though he wasn't there, he had everything lined up for me and ready with another sales man named Joseph. Michael the finance guy was a pleasure to work with and made it an easy and enjoyable experience! read more

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I just had a very disappointing experience at Carson City Toyota. I had placed a deposit on a new 2025 4Runner, and at that time, the dealership provided me with lease payment options based on different down payment amounts. I was scheduled to finalize the purchase today, but the salesman, Hector, called to inform me that the lease payment would now be $120 more per month than originally agreed upon. When I questioned the sudden increase, the conversation became heated -- both with me and later with my boyfriend. The lack of professionalism and transparency was extremely frustrating. We've purchased many vehicles over the years, but this was by far one of the worst customer service experiences we've encountered. We will never purchase from Carson City Toyota or any of the Campagni dealerships again. I strongly advise anyone considering buying a vehicle here to be cautious and protect your time and patience - you deserve better. read more

this is an update to my previous review. yesterday I received a phone call which I didn't answer from the salesperson I originally saw. saying great deals etc etc ; I want to be polite as they weren't the major problem but why would I go back to a dealership where I assume sales mgr told me to never come back! and never apologized! its kinda amusing read more

I grew up in Carson, so I know Carson City Toyota as been around for a long time! My dad bought me my first brand new car from here in 2014.. 11 years later, I'm a returning customer. Sarah with internet sales helped find me the exact Tundra we wanted (white vehicles are a HOT commodity, I learned). She found one from another dealer and got the ball rolling to start a dealer trade. I contacted her at 0822, at 0844 she found us a white 2025 Tundra Limited and sent pricing over to me, I gave her the green light at 0855, her and Trin (Sales manager) got the other dealership's approval at 1052, Larry picked my husband up in the new truck by 1415 to drive him to Carson to complete transaction, husband was home with the new truck in time for soccer practice at 1700. You want efficiency ? Come here! We are 10/10 satisfied! Shoutout to Sarah, Trin, and Larry for making this such a smooth experience. read more

Good experience, they got my car for me and stayed good to their word. We drove to CC from LAS because the dealers in LAS had too much markup. LAS wanted thousands over MSRP and insulted my wife by trying to co Vince her it was not dealer markup...it was marker adjustment. Carson City Toyota got a car for me, honored the deal we made, got me in and out quickly and did a nice once over and paired out phones. The finance office has a touch screen desk so you read and sign everything electronically on the desk top...really cool. If you are looking for a car give Michael Weaver a call. read more

Carson City Toyota - Gonna leave the CC frame on so the local dealer is reminded they didn't sell the car... - Car Dealers Near Me - Carson City, Nevada

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Just ordered accessories from their parts department but they went above and beyond! Would highly recommend

I hope this review helps to prevent someone else from having to go through what I've gone through as a result of trying to buy a car from Carson City Toyota. On 7/12/25 I went to the Carson City dealership to purchase a 2024, "Gold-certified" vehicle that I had test-driven and put a deposit on, earlier in the week. When I went in to purchase the vehicle on 7/12 they had it blocked in so I couldn't take it for a second test drive even though it took hours and hours of waiting, contract signing and salesman sad-fishing to get out of there. When everything was finally done, the salesmen suddenly started rushing me to drive it off the lot. They also waited until I signed all the paperwork to tell me that there was only one key (even though it was a 2024). Although I could sense that something was wrong and that the car seemed different when I got into it, I was exhausted after the long day and was happy to finally be going home. It wasn't until later that evening that I noticed that a bunch of things on the car had either been switched out and replaced with crappier versions, like the tires and the headrests or just completely ripped-off, as every single floor mat was missing. They used the long waiting time to switch out and rip stuff off the car. As if this wasn't bad enough, as I began to drive the car home and got it up to higher speeds on the freeway, the entire cabin of the car started to vibrate and shake so violently that it felt like the wheels were going to fall off at any second. I had to slow enough to need flashers to try and make it home without it falling apart. That was late Saturday evening on 7/12/25. They were closed on Sunday 7/13/25, so I returned it to the dealership the very next possible day, Monday 7/14/25. As I was told I was buying a "gold certified" vehicle and yet the vehicle ended up feeling so unsafe that I never wanted to set foot in it ever again, the dealership said they would follow up with me after getting approval from the owner to cancel the sale. Here's how I know they must scam/fraud A-LOT of consumers this way; When I brought the car in to be returned they immediately told me, "Most other states in the US have 3-day return policy on cars, but Nevada doesn't." In other words they were saying, "we committed fraud by lying to you about the condition of the vehicle that we sold you but, because we live in Nevada, there's nothing you can do about it." After I returned the car, I was told that the service manager "checked it out" and the reason they gave me for why the cabin was shaking so severely was that "the tires needed to be adjusted." In other words, the tires that they used to replace the ones they ripped off, didn't fit properly. I've had cars in the past that needed to have the tires aligned and balanced and "adjusted." Never in my life has the need for tire adjustment felt that scary, like the wheels were about to fall off. You would think that safe tires would be a requirement for "Gold-certification." Despite the fact that the Carson City Toyota Dealership tried to sell me a fraudulent vehicle, I agreed to put the money I paid for the returned vehicle towards the purchase of a brand new vehicle from them. I figured it would be more difficult for them to rip off a brand new vehicle versus a used one. Yeah. Unfortunately, they have now admitted that they also misled me about the value of the car that I returned and that it was actually $11,000 less than I paid for it. So now they've let me know that I need to agree to let them keep the $11,000 that they lied to me about, in order to proceed with ordering a new car for me. Ludicrous. They've had the car I returned to them since 7/14 and it is now a 8/30. I still don't have a car and they still haven't refunded my money. Ive had to pay for rental cars and ask for rides from friends and family to get my daughter to school and myself to work. I hope this helps anyone that reads this and I hope Carson City Toyota never has an opportunity scam anyone ever again. read more

Lots of "add ons" after purchasing the car. Then if you need service, the service dept will routinely run hours behind. Do not trust with timing! read more

We made our first appointment for our brand-new car purchased at Toyota and they were unable to complete a tire rotation because no one at the dealership knew where Toyota keeps the lug nut key. My wife waited there for two hours and was sent home without the rotation being completed. I then called back to complain, and the GM hung up on me. The level of professionalism and service is very poor. All my vehicles are Toyota and will be serviced elsewhere moving forward. read more

Went in with my dad To buy my first car and ended up getting the new Toyota Corolla Cross XLE. I love it! staff was great/helpful and patient. Highly recommend Albert! I've my car for almost 4 months and no complain. I love it read more

Car had some issues and we were heading out of town. Prompt to fix and places to shop while waiting

Faith from the parts department went above and beyond! She restored our faith *hehe* in Toyota departments. We had gone to the Toyota in Vacaville, CA where we were given wrong parts even though the VIN number was provided for accuracy. I had even shown him the push pins that we needed in my hand. Faith easily pulled the correct parts and explained that the cabin air filter for prime is different than standard Prius and that the push pins we were given were for the front fender when we had specified that we needed them for the back. Furthermore, she offered her card with email for questions in the future to swap photos for desired parts for ordering in the future. read more

Carson City Toyota - Push pins (left is the correct and more professional labeling vs right being incorrect and without label) - Car Dealers Near Me - Carson City, Nevada

$195 for a diagnostic test! I paid them $195 a couple months ago for a light that was flashing on my dashboard and their diagnostic test came up with nothing. $195 gone. Now, after bumping into a cement curb, the dashboard light is on again. If lights are flashing at every bump in the road, then owning this vehicle is not worth it. I'll be shopping for an older car with less sensors! read more