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    CARSTAR Collision Express

    2.8 (12 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 3 months ago

    Services - CARSTAR Collision Express

    Bumper repair

    Auto frame testing

    Auto mirror repair

    6 More Services

    Auto mirror replacement

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Vehicle towing

    CARSTAR Collision Express Photos

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    Recommended Reviews - CARSTAR Collision Express

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    7 months ago

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    8 years ago

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    6 years ago

    These guys are reliable and reasonable. I would recommend them if you have any repair needs.

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    NOVUS Glass of Wilmington

    NOVUS Glass of Wilmington

    (8 reviews)

    Attention to Detail Missing on this Repair:…read more I recently got a rock chip on my windshield and contacted my insurance company to have it repaired. They recommended a different windshield repair provider, but I chose to go with Novus since I had worked with the owner, Alan Paul, on previous repairs. Alan reached out to me on Saturday, September 6th to schedule the appointment. I brought in my SUV for the windshield replacement, but unfortunately, I encountered several issues with the repair. The technician seemed unfamiliar with reinstalling the sticky pad for the Touch Keypad Entry System on my windshield. He removed the keypad, stuck it onto the adhesive pad, and then tried to apply it to the glass. This resulted in a large air bubble underneath, as the correct method is to adhere the pad to the glass first before attaching the keypad. I contacted Alan about the problem, and he assured me that a more experienced technician would correct the issue. We scheduled a follow-up appointment for the following week. However, when I arrived, the same technician was assigned to fix it. He told me, "I know how to fix it now--I brought my credit card," and proceeded to use it to try to smooth out the sticker. Despite his efforts, the new sticker still had several white spots that looked like either scratches or air bubbles. I wasn't satisfied with the result, so I took my SUV to the Toyota dealership's accessory shop for a second opinion. They advised me to let the sticker sit in the sun for a month and return if the issue persisted. While showing the Toyota service manager the issue, we noticed the plastic trim around the windshield wasn't fitting properly and kept popping up. Upon closer inspection, it became clear the Novus technician had broken the plastic trim and reattached it without informing me. In the meantime, I had to drive to Asheville, NC for business. After returning, I washed my SUV and noticed the windshield wipers were misaligned and resting on the hood--clearly not reinstalled correctly. Thankfully, I didn't encounter any rain during the trip. Eventually, all the issues were resolved: the keypad sticker was replaced, the broken trim was fixed, and the wipers were replaced and realigned. However, the entire process was frustrating and time-consuming. The lack of attention to detail from the technician created unnecessary problems and multiple return visits. Based on this experience, I can no longer confidently recommend Novus for windshield repairs.

    Great experience -- through a series of unfortunate events I had my windshield replaced three times…read moreover the last couple of years. Novus has always been accommodating and friendly.

    CARSTAR Collision Express - bodyshops - Updated June 2026

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