I'd like to tell you about a remarkable garage. A true hidden secret from the past where professionalism, loyalty to the customer, and pride in their work abounds. I went in for an oil change with 3 sensors on. When I 1st walked in, the Mechanic said I was really lucky, and that he was the best guy in town to look at my car, because he had been the Service Foreman at Honda for the past 15yrs. David Cochran is the new Co-Owner at Austin's Tire & Auto, so I knew my 2014 Honda Pilot was in good hands. While waiting, I thoroughly enjoyed hanging out with Tristan and John, but I knew I was in trouble when David came and sat down beside me. He patiently listened to all my concerns about whether or not to invest the $5000 in my car, and he thoughtfully weighed in on all my options. He said it would cost $1500 more if I had gone to the dealership because he had lower overhead. The parts were in, and David said he'd try and have it done by the end of the following day. My boyfriend thought it would take longer, as they had to remove the engine for the repair. David went to the shop at 4 am to make sure my vehicle would be ready when he said it was. They quoted me $5000 and the total came in below the quote and on time in less than 32 hrs. With Austin's Tire & Auto, I've finally found the local equivalent to Hearne's Automotive in Raleigh, who I've continued to do business with since leaving Raleigh 11 years ago. I feel very lucky to have found David and the incredible crew at Austin's. All the mechanics at Austin's are motorheads. They live for cars. Their hobby when they get off work is hot rods. It's their life. They live it. It's like a musician or a painter, it's their art. The Silver Lining - David had a badass rat rod out front, so I got to take some cool photos that put a huge smile on my face. read more

I could not be more pleased with a tire repair shop. The owner Ronnie, himself, answered the phone and with great enthusiasm said bring in your tire and we'll get it fixed right away. And that's exactly what happened his brother-in-law Glenn was the technician allowed me in the shop to watch I found along with Glenn the screw that had punctured the tire in a campground that had been a victim of hurricane Michael. We remove the screw patch the tire with a super patch. Rebalanced it and away we went all at a very reasonable price I can't say enough about Ronnie's shop. Highly recommend. read more

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My van had a spindle blown for power steering. I don't know how you can replace it, and fuck up the ignition and electrical, but they did. No free tow, after "supposed" fix.... no help from mechanic. Absolute travesty of a business. I've been traveling the whole world for decades, and this is what our great state of of NC represents? BS!!!! No satisfaction, nothing but sweet talk (no action). I want a REAL MECHANIC. Fuck Austin's... read more

Picked up a nail in my tire while heading home from vacation. The team got me in almost right away to assess. Unfortunately determined it was in fact in the sidewall and thus the tire was not repairable, and they could not get a tire same day to get me home. However, free of charge they changed out to the spare and got us on our way home. The team there was professional, personable, super helpful, and I would highly recommend them for anyone in the CB/Wilmington area read more

What could possibly be more stressful than to be 3 hours away from home, on vacation, and seeing the battery light on on the dash? Ugh. Dreaded the reality that it was the alternator. Stress! But the wonderful staff at Austin's took us right in for the diagnostics, confirmed it was the alternator, and had the car fixed by the next day. Whew. Such courteous service and compassion. Very reasonable fee. What a relief that the car is good to go for the long ride back home. Thank you!! read more

I have been going to Austin's for about two years now. They are honest and do great work! And they're always so pleasant! I won't go anywhere else. I have had breaks checked, timing belt changed, oil changes, etc. and I have never been disappointed. read more

A very trustworthy business that stands behind their work. My Mini needed more work than I anticipated, and Ronnie and his team got right on it with expertise and value. Thanks guys for helping me! read more

A few months ago my husband brought his truck in for repairs and after trying to do the repairs, and then realizing it did not work, they contacted my husband and told them they would not charge for the repairs and to take it to the dealership. At the dealership we found out that the "repairs"they did cost almost $1000 in damage and they really broke more than they actually fixed. This week I took in my Mustang and asked for a North Carolina inspection and to have my AC fixed-instead I was contacted stating that it did not pass the North Carolina inspection and it could not pass without an $1100 repair on the power steering (which I had not asked them to look at)-because I was not prepared to do this I picked up my car and was charged $150 for the diagnostics and they refused to pass the inspection without the $1100 repair on the power steering. I then took it down the road and instantly passed the North Carolina inspection at 100% pass rate. I am out $150 and wasted time. Dishonest and manipulative-went there for 20 years and owners changed hands and downhill since-I will never go back read more

Please don't ever go to this place and get your car looked at. I bought a brand new master brake cylinder and have them put it on. And my brakes were still squishy. Had to call another mechanic's and they came out and fixed it in a couple minutes because they had left are in the lines and didn't screw the boat out on the master cylinder for it to work properly. And charged me more money then what the mobile mechanic charged. I would never take my vehicle there again..... I wish they made a button for no stars.. read more

AVOID AT ALL COSTS !!! Had to pull my car out after almost a month to another mechanic...he ruined a car that could have been fixed and tried to pass off 2004 inspection and diagnostic test that was in my glove compartment as one he did ...that he had his mechanic sign. ..my aporoval signature not present and refused to give me a properly dated document ..and told me too leave his shop. That 1000.00 figure was thrown at me too. Ignored phone calls. ..didn't communicate, told me they would have my car ready 4 different times and never even called to tell me it wouldn't be or why. When I reached the end of my rope, and my guts were screaming scam..I asked for itemized repair and parts list...he told me to come get the car and then charged me 180.00 before I could tow it out. I had to use my pay pal business debit protection to get my 180 back while it's being investigated. When it got to the new mechanic I was flat told it needed a new engine because it was empty of gas, no oil at all ...and the 20 in gas I put in it before it got to his shop was completely gone because it had been ran through the engine in their trouble shooting process and I've no doubt he KNEW it and kept stringing me along. He admitted to buying an after market fuel injector that failed and he never called and asked permission to use an after market part. He's just a disorganized, unreliable and very rude business owner at best. Excuse after excuse. read more