If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

This is dated 10 years ago but still relevant...took my 1999 Grand Prix GTP in for exhaust leaks…read morewhile out of town...replaced one cracked exhaust manifold ok...told me entire cat-back factory s/s exhaust was pooched so gave ok to replace...replaced with Walker garbage exhaust which lasted 5 years...saw my original exhaust on top of scrap metal bin with pooched resonator...WTF! Never ever go there...I'm done!

Had a red light come on in my car yesterday night (4pm an hour before closing) and had no idea what…read morewas going on. Walked into this shop and was immediately welcomed by Kevin. Just wonderful service was super clear and let me know what was going on. Very professional and helpful, offered to stay late and help me out (I had blown an alternator). Ended up not only fixing that but letting me know about some things to watch for and what might need replacing my soon. Price was fair and the work was done in a timely matter. Can't recommend enough will definitely be coming back for any of my car troubles!

I have used 1st Class Auto Glass @ Upholstery for my windshield repair as well as a New top for our…read more350Z. I have dealt with Dean ,Darlene,and Teava. All three of them were very nice and the work Darlene did dealing with ICBC was great. We are very pleased with the results on the Top . I would recommend using them #100 per cent. Lloyd and Darlene Callan

Darlene and Dean always do a fantastic job keeping our fleet on the road. We have had several…read morewindshields replaced and repaired for our 5 tonnes and service has always been exceptional.

On the Coq and had a trouble light appear in our rental Taos. We stopped in at Turner. They…read morechecked the car for us immediately, fixed the problem and sent us on our way within minutes. No wait, no charge, great service! Thanks Turner team!

Blair was an absolute rock star. Great communication throughout the process of sourcing our 2019 VW…read moreSportwagen. We couldn't be happier.

We had some minor damage to our vehicle that Springfield Auto Body repaired perfectly. The service…read morewas fast and friendly and we were totally satisfied. Dave E. - Kelowna

I recently had Springfield Auto Body replace a side mirror and add window guards to my truck…read more Pretty minor stuff when it comes to 'body work', but Springfield went above and beyond what i was expecting . They drove me to work and picked me up .. on my schedule, not theirs (I've been to shops where I've had to wait nearly an hour for a ride, even though I had an appt) My truck was filthy so I'd expected that they would have to spot-wash the areas they were working on. They not only washed the whole thing, but buffed out the surface scratches too ... it looked brand new! (which is huge when you have a dark vehicle) The service was outstanding and the people terrific .. I wouldn't dream of going anywhere else ... very very well done!

Nicest guy Bill! Does great work at very reasonable cost. Had 3 small dents which are completely…read moregone. Like they were never there! Took less than two hours. He's the best!

Early this summer, I went to another Paintless dent repair company and was told the dent in the…read moreback hatch of my van was not repairable without extensive body work. I later went to Dentique for an estimate and was told it was repairable at a reasonable cost. I left it with Dentique after noon last Tuesday and told them they could have it until Thursday. At 4:00 Tuesday they phoned, and said it was done. I picked it up the next afternoon. Fast, friendly, quality work and they even charged less than the original quote. From now on, they will certainly be my choice in the event of any other damage to my vehicles.

I had work done here twice,2nd time ,Boris an adjuster/ manager tryed (shaking me down) for extra…read moremoney,while I was in the waiting room,the extra went from $200 down to $20,which I kept saying NO to,I should have told the main manager or owner about it.I tell people the entire story when looking for a body shop.Never, Ever go there!

I'm very pleased with the excellent service and reliability of Fenders West Kelowna. I had a hit…read moreand run on my vehicle a few months back and called Fenders to see if they could help me with the repairs. I had never dealt with an ICBC claim before and was nervous about all the implications of getting approved and getting the work done. Shannon and the team at Fenders took care of the details, helped me line up the steps that I had to take to get approved, and got me in with no waiting time. They were fast, easy to deal with and super friendly. They got me into a car for the duration of the repair at no cost to me, and got the repair done in a timely manner. Shannon also made sure that they billed the insurance company directly so I wasn't paying huge out of pocket cost. Thanks guys for taking care of me and making this situation stress free for me.

Fantastic job restoring my Infiniti EX 35. Looks like new…read more Plus they washed it so well I have not seen it that clean since I bought it. Very satisfied customer. Pete W Peachland

I have never experienced such quality service from a body shop prior to this. If it was possible I…read morewould give them more than 5 stars. First of all- Jason and Rose are a delightful couple who run the business. They got me in right away to fix a broken part of my car's exterior. They were extremely friendly and suggested places for me to go while I wait for the car to finish. I was even offered a ride to the mall, which I declined because I wanted to walk. Once the part was fixed, I was picked up from my destination. The car looked great and I couldn't believe how quick and how good of a job they did. To top it all off, Jason and Rose gave me Italian peaches as a parting gift. If you are in or near Kelowna and need a car repair, I would strongly recommend for you to visit this location- you will not be disappointed!