They were nice, informative,prompt and courteous but I got a cheaper rate at the at the last minuteread more

Great service! Rick was very fair with his pricing and knowledgeable to be able to get our RV out…read moreof a very tight spot. Highly recommend!

Waterpump went out on my pickup pulling a trailer on I-75 just past the 348 exit on Sunday…read more10/26/25Daniel was onsite 30 minutes after I called , towed the truck and trailer. Dropped me at the Holliday in and made sure I had a room. Super nice and professional , replaced water pump, belts and pulleys and call me at 11:30 next day to say he was hooking up my trailer and was at hotel by 12. truck still running great! Thanks again Daniel!

This towing company was dispatched out by the Catoosa county sheriff's office to tow my car when it…read moreended up in a ditch close to my parents home in Boynton. They charged me $1200 to tow that car 4.1 miles. This is highway robbery. Wanted me to sign my title over to them to get the bill paid. They do not even have a body shop there and could not assess the damages. I had to have it towed somewhere else and pay that fee plus $25/day storage. There are lots more honest tow companies in Ringgold. Try Worley's or Advanced Collision but avoid this company unless you have money to throw away. You have a choice. Don't take whomever is in the rotation for kickbacks.

I had an AWD vehicle that was supposed to be transported to my mechanic for a simple repair. It…read morewas towed by Shackleford Towing by the two front tires, which I found out later should have been done on a flat bed trailer due to the AWD. I wish that I had known that towing an AWD vehicle in that manner would destroy the transmission, transfer case, drive train (and more) and cause $13,000 in damage to my vehicle. Unfortunately we could not come to an agreement with this company to compensate us fairly for the damage they caused to our vehicle. I'm only stating facts due to the litigation process. This has been a frustrating process and I had to purchase another vehicle. I am still hopeful this can be resolved. If I had not used Shackleford Towing I would have my dependable functioning vehicle and hundreds of dollars in my pocket every month.

From the owner: Shackleford Towing & Recovery, LLC, a reliable source for all your Chattanooga and North Georgia…read moretowing needs. As the area's only family-friendly, all 4 door tow truck fleet, we can handle towing including local and long-distance, wrecker and flatbed service to wheel-lift dolly towing, light and medium-duty towing to collision recovery, motorcycle towing to construction equipment transportation, emergency roadside assistance for junk car removal, we do it all. Our locally-owned company always goes all out to provide on-time, efficient and professional solutions on its tow service calls.

Stay away! This place had my daughter's car and would not answer the phone when insurance tried to…read morecall to get the car, all the while they were charging to keep the car. If you have a wreck and the cops ask you if you have a preference, just say anyone but this place! Terrible service!

If I could give this company a negative review I would. Truck stalled on the highway, this company…read moretakes my truck not to the location we agreed on but to their shop and charged me over $500 for a tow. The location I needed my truck towed too was only 5 miles away to Lowes parking lot. A safer location. Worst experience I've had dealing with a business. NEVER EVER USE THESE CLOWNS.

They were so helpful and responsive. I really appreciate them making me feel like I was a priority…read moreand getting my car repaired so quickly and not charging a lot. I appreciate the kindness.

Very honest people here at S&M. Would recommend using these guys for all your towing and repair…read moreneeds. Had a second opinion on a repair and these guys came got it and repaired it! Thanks for the honesty and work!

Tow truck came within the hour--this company was sent by my insurance. When I called the office to…read moregive more info about how to find my car in a parking lot, the staff was knowledgeable and communicated with the driver.

Was in from out of town trying to pick up salvage! Spoke with them over the phone and thought…read moreeverything was good until arrived! Asked for someone to meet me around 8:30-9:00 BUT NO ONE SHOWED UP! Called the main office and no one was scheduled! And by the way the only way to retrieve the Salvage is to pay in CASH!! So who carry's that much cash these days "NO ONE"! THEY don't accept debit or credit cards!!! WHO DOESN'T ACCEPT DEBIT OR CREDIT CARDS "CROOKS"!!! A one day deal turned out to take two days! Very mismanaged operation. There is no one that can make a decision! If the owner isn't there to tell them what to do! It was a very bad experience over all! I WILL NEVER CALL THEM FOR ANYTHING AT ALL! AND NEITHER SHOULD YOU.... CASH ONLY - CROOKS - CASH ONLY CROOKS ......

I was recommended by the repair shop that repaired my truck. Mack came out and towed my truck and…read morethen after it was fixed, he brought it to Franklin, TN from Ringgold, GA. I would highly recommend Mack to my friends and family.

I had Mack come out to tow my car to the shop because of a radiator issue. I refused to start my…read morevehicle because it has no water in it. He said "We'll if I'm that stupid then get someone else to do it" which is a very childish response for a boy in his 80s.

They towed my car and did a phenomenal job! Austin called me before pickup and was very…read moreprofessional. Was very careful and thoughtful with my vehicle that unfortunately has been sitting for years. He put it exactly where I requested at my home ! Will highly recommend them to all ! Outstanding , professional service.

THEIVES. Towed car without permission. Overcharged on storage fees. Then offers to 'buy' the car to…read morepay for fees after only 2 days??? Avoid!!!