Took my Canopy into Dave owner of Jacobsen Carstar on Saint John's Road in Vancouver, Wa. The canopy was damaged by Carstar in Sedona, AZ while my truck was being repaired due to an accident, although the company there would not take responsibility for this I filed a complaint claim with State Farm then Dave stepped right in making it right his crew was awesome my canopy looks brand new. I would highly recommend Jacobsen Carstar for any collision or restoration. read more

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Very impressed with the quality of work and service given!!! From the estimate by Jon to the final work and handshake from the owner everything was very smooth. Samantha sent a text every day updating on the progress. I hope not to need their services again but if I do, they will be the first I go to! Thank you. read more

Honest,dependable, kind, professional . They do not cut corners and are very good communicators read more

Your team did execellent work they even buffed some door nicks on the car Would highly recomend your shop. Thanks again. Bruce Dowling read more

My car was involved in a hit and run. My state farm insurance referred me to this shop. From the very beginning the workers were very nice. Due to my hectic schedule I was unable to make it into the shop in person but the worked with me to make everything possible. Carrie was so delightful and such an amazing helper throughout my process. My car did take longer to fix due to unexpected damages but that didn't stop them from getting it to me in a timely manner. My car is finally home and looks like a brand new girl! I am so impressed with them because they even washed and filled my gas up I would highly recommend this shop to those who are in need! They aren't open on weekends which was the biggest down fall for me but like I said they did an amazing job of working with me! read more

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Complete and utter fail. We took the car in with a spiderwebbed rear bumper on an insurance claim. Got a call on a Friday saying it was ready to be picked up but arrived to see them frantically buffing the rear bumper. Upon further inspection there was a small glob of paint that dried on the sprayer and then stuck to the paint. While tying to remove that, they scratched the paint down to the primer. There was also a new chip missing from the opposite side tail light. Since they were closed on the weekend, we were stuck driving the crappy rental car for another three days. (The nearby Enterprise only had a sub-compact, a super-duty full sized gas hog, and a filthy base-model Jeep Liberty to choose from) Went in to pick the car up Monday afternoon and every thing looked correct. Unfortunately, the car was parked so close to the fence, the driver's door wouldn't even open to the first stop and I had a hell of a time getting in without dinging the door on the fence post. Whatever. A few days later, putting stuff in the trunk, I leaned on the bumper cover and heard a pop. Apparently it hadn't been completely snapped back into place. I began to look around to make sure all of the snap-rivets were installed and realized that the bumper-cover had been installed on top of the carpeting. The carpeting should be on top of the bumper cover so it can be lifted out to access the spare tire. Maybe that's why they didn't replace the snap rivets holding the plastic molding to the metal trunk bottom. I took out some of the snap rivets, realigned the plastic cover inside the trunk, and replaced the rivets in such a way that everything was firmly in place while being short two snap rivets. Good job guys! Well, on Friday, the passenger side stop/turn bulb quit working. Strange, since it was replaced less than a year ago, but it was the damaged side so not completely surprising. As I was attempting to remove the bulb I noticed that the wires have been pulled so tightly to the driver's side that after unlocking the bulb socket from the passenger side lens, the socket will not come out of the lens without cutting the wires. Tomorrow, I get to remove both taillight lenses and reposition the wiring harnesses JUST TO CHANGE A STUPID LIGHT BULB! While adding photos to this review, I also noticed that they incorrectly installed the lens, routing the wires through a pinch point between the lens and the jagged metal of the car body. I might be returning on Monday for a replacement wiring harness if the wires are cut... read more

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I can't recommend bringing your automobile here enough. I had my catalytic converter stolen off of my truck while parked in Portland 5 days before I was supposed to move out of state and I was in all sorts of a panic trying to get it done before I left. I took my truck here and they had it done in 1 day when I couldn't find a single place that would even commit to saying they could get it done in under 2 weeks. They were so friendly and helpful. You guys saved me from all sorts of headaches and I can't thank you enough. read more

Dave & his team went above & beyond to fix my damaged vehicle back to perfect condition - excellent customer service !

Came to Jacobus Carstar from a referral, which I rarely do, but was pleasantly surprised. Absolutely fantastic experience. Very good natured people working here. Zero hassles throughout the experience and the results were 100%. I sustained some damage to my car during a non-driving incident and they were able to address it promptly, courteously and effectively restoring my car to how it was prior to the incident. Excellent communication all along the way and very accommodating. Bar none my best experience ever with an auto service company of any kind. I cannot recommend them enough. read more

My car was finished two days early. They kept me updated on every step. They worked with my insurance and car rental, I didn't have to do a thing. They did a fantastic job. Here's why I really like these guys...they cleaned my car interior. I admittedly was super messy and planned on having it detailed but they took care if it. read more

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These guys are awesome took very good care of us and the car looks like it was never n an accident at all! I highly recommend them if you need any accident repairs, very friendly service and got the job done quick! read more

Made a dent in my new 2017 Lexus Called around and Jacobus had great reviews and a good price for repairs. Turned out great, couldn't be happier. Everyone there was professional and friendly. I don't usually write reviews, so you can believe it! read more

Got in a car accident and was flustered on where to take it. A friend of mine hit a deer a few years back and recommended Jacobus CARSTAR. They were wonderful. I had an extra car so I told them my car didn't need to be in any sort of time crunch. It came out beautiful and you couldn't even tell I was in a accident. I will recommend too. I was so thankful my friend sent my here by her referral. Hopefully I do not ever have to be back, knock on wood, but if I do, they will definitely get my service. Thanks again for being so efficient and kind. read more

Isaiah and the team at carstar did an amazing repair job on my rear bumper for my Subaru Outback. They were able to complete the job in a timely manner and very easy to work/communicate with. Even finished my car a few days ahead of time. Also they fully cleaned/sanitized my car when finished which was a great touch!They took great care of me throughout the whole experience, will definitely be recommending them in the future. Thanks again!! read more

After 13 years of personal abuse and neglect, I took my little 2003 VW Golf to Dave Jacobus for a "Carstar Make-Over". Here are a couple of photos of the end result. I couldn't be more satisfied! Dave and his friendly crew have literally restored a pride of ownership I haven't felt in years. I simply couldn't recommend Dave's shop MORE HIGHLY for any kind of auto restoration or collision repair. read more

Jacobus CARSTAR - After 13 years of personal abuse and neglect, I took my little 2003 VW Golf to Dave Jacobus for a "Carstar Make-Over". Here's the result. :) - Body Shops Near Me - Vancouver, Washington

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I just had my 2007 Dodge Ram pickup in Jacobus CARSTAR for repair on the rear bumper, tailgate and left rear quarter panel. They were very professional, honest and upfront about the cost for the repairs. Dave and the crew did an excellent job; the truck looks brand new. Totally happy with the work they did and will definitely be returning for any further need for their services in the future. I highly recommend Jacobus CARSTAR to anyone wanting a job well done with excellence. read more

We took our 2006 Jetta here after my husband got into a little accident. Dave got us in right away and was so helpful and worked with us, we were headed out of town the 2 days after the incident. He and his crew went above and beyond pushing to get the car done becaus he knew we were paying for a rental which he didnt need to do, he also buffed out our right headlight so it would match the new left one. All in all we had nothing but a positive experience and would not hesitate to recommend this place to any one who was looking to have body work done. read more

Was rear ended while driving in snow. Repair was very quick and everything appears perfect now. They provided me with a 5 year/50,000 mile warranty in the event there would be any future problems. I am completed satisfied with this business. Nice people. read more

If there was a 6-star option, Carstar would get it!! This business offers OLD FASHIONED SERVICE which is SO rare today. I took in my 19 year old well-cared for Lincoln for detailing. WOW. I was impressed. Peter is a total professional. My car looked its best. And they even mixed paint and did some touch-ups and gave me the left-over paint!! I have had several people compliment me on my bright red car and I refer them all to Carstar. read more

I had a stripped car hinge bolt and the owner said he would change it for no charge. He could have tried to rip me off since it was an exotic sports car but these people are too good to do that. Will come here from now on. read more

brought my car in for a face lift after accident was paying myself-did not get ripped off-went above and beyond-great customer service-car came back looking amazing. read more