Last month I took in my 2011 Nissan Pathfinder for repair of the rear hatch. The hatch needed to be replaced. Five Star Auto Body did the work in a very reasonable amount of time and I was completely satisfied with all the work. When I picked up the vehicle, I was told that the right rear window had been replaced as well and that the one they put in did not have some element (heating?) in it. Could I return when it comes into the shop? Yes. Now, some unscrupulous repair shops may have hidden that fact from the customer in the hopes they would not know or notice. Five Star Auto Body are upstanding people and I highly recommend them to anyone with auto body repair issues. read more

Highly recommend - Multiple family members have come here now and received consistent expert diagnostic and repair service, honest straightforward communication and fair pricing for high quality work. read more

Good, if you have insurance. I had a minor fender bender and took my car to Five Star. They not only fixed the dents but also fixed a door that had a few minor dents from a previous owner and had nothing to do with the accident. They replaced a wheel and tire that were not touched by the accident. They overinflated the tire to more than 50 psi! They repaired the passenger side mirror that had a tiny bit of white paint from the previous owner, and also had nothing to do with the accident. When I picked up the car, I pointed out that a certain panel gap was not consistent with the one on the other side of the car. They told me this was because the bumper cover was not original equipment, something I found out later was untrue. So here's the point. If you are covered by insurance this is a good shop to go to. They will fix everything within 6 feet of the actual damage. I hope nobody runs a sting on them on behalf of an insurance company, because ye gads. So a few months later I decided to get an estimate to fix some minor damage underneath the car from one too many curb-scrapes in the parking lot at my workplace. I intended to pay out of pocket and not get insurance involved. They decided that a fender would have to be removed and painted because "it needs to be re-shaped." Long story short, the estimate was over $2300 and they would need to keep the car for a week. I then took the car to a competitor and they quoted me $300. Yes, you read that right. Just some small plastic pieces underneath the front of the car needed to be replaced, and they needed to keep the car for less than two hours. I took it to the competitor and they did a great job, including fixing that uneven panel gap. So. If you have insurance, these guys will fix your whole car and charge it to your insurance company. I will leave it up to you to decide if that is good or bad. read more

Just picked my Tundra from the Chehalis shop today, the paint was a perfect match and the alignment on the new parts was flawless. I have an extensive background in paint and body work coming from the mega yacht industry and when I arrived I looked at the truck before I even went in the office, it was perfect. Marley kept me up to speed during the process and called me to let me know the truck was complete. They said initially one week and that's what it took. The truck was washed, cleaned inside, the paper work end of things was totally painless! I can't recommend them highly enough! Kudos to the best shop in Chehalis! read more

Had a loose cowling? under my front bumper. Wasn't sure what caused it. Lost sleep trying to figure out a way to get it fixed, especially without large costs &/or waiting for repairs. Saw reviews here and decided to go to 5 Star. Called this morning, told to drop in, Brandon greeted me at the 68th St. location, looked at the hanging plastic and immediately found a solution. My car was finished within minutes! So relieved and grateful! Highly recommend! read more

A criminal busted a window in my car. I needed a shop to replace that window and get it done fast. I asked my auto repair shop, Hamm Autoworks, for a body shop reference and was told Five Star was hands down the best around. I called them and they told me to come by for an estimate, which turned out to be very fair. Brandon, the Estimator, was kind enough to put a temporary cover where the window had been while waiting for the new glass to arrive. They ordered the glass and installed it perfectly the next day. As a bonus they cleaned up ALL the broken glass inside the car AND even washed the car. Superb service and great people. Highly recommend. Dan read more

I've never had such a warm positive experience when getting work done on my car. It felt like a family shop with the focus of looking out for their customers; and they were very considerate of not only safety, efficiency, but also time. Marley and Ken were so kind and communicative, they got my car back to me as soon as possible and made sure to update me along the way. I am so grateful I found them and really appreciate everyone on the supportive team over at Five Star! Five stars is in the name, and it's truly fitting. Thank you guys!! read more

The car looks brand new! It was done in 4 days. very quick and good service! Thank you read more

Five Star Auto Body - Car - Body Shops Near Me - Vancouver, Washington

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Excellent communication and flexibility. Great work on my truck and took very good care of it and me. I appreciate their hard work and attention to detail. Great place. Can't go wrong using them for your auto body needs. read more

i have to admit i know nothing about auto body work. So trusting a shop to do an honest deal, not so easy. But not anymore, Five Star Auto Body is top notch. easy to work with, quality service from real, good, guys , who do excellent work. I will highly recommend them every chance I get. Thanks Guys read more

Today was my third experience with Five Star...two on NE 68th St and today in downtown Vancouver. Each time they have provided HIGH QUALITY results on a timely basis. Everyone I have encountered has been friendly, concerned and professional. Give them a shot. You won't be disappointed! read more

Brandon and Sean at Five Star Auto Body are amazing! This is the best shop in the Portland/Vancouver area and I highly recommend them for all of your auto body repair needs. They have fixed both my Camaro SS and my son's BMW (twice), and they make your car look like new. Hands down the best experience I have had repairing our cars. Thank you Five Star Auto Body! read more

Customer service is on another level! Courtesy phone calls, friendly service and better value than other shops I got estimates at! Brandon is awesome! If I need body work done again I'm definitely coming here! Did such a great job preparing my bumper! read more

excellent customer service! the workers are very friendly and also very understanding/flexible. they took great care of my car and i am very happy to have had service done here. i totally recommend for auto body needs! read more

My car was broke into and my driver side window smashed. Caught the guy leaving for the day at 4:50pm. He immediately give me a quote (at a very reaonable price) and told me to leave the key with him overnight and my car will be done the next morning by 10am. Literally the next day I picked my car up the next morning and it's as if nothing ever happened. I can't believe how fast these guys got the job done. 10 out of 5 if i can give them! It's been a week now and my window is still working great! read more

They did awesome job our car definitely will recommend them if u need body work, they work for u not the insurance company

I can't recommend five star auto body enough. From my initial call all the way to job completed Marley and the rest of the guys in the shop were honest, professional and reliable. My car is in great shape. If we ever need work done again we will 100% go back. read more

Awesome service. Speedy response and great quality and value. The staff was very friendly and did a great job listening to my concerns and needs. They solved everything with my insurance so all I had to do was file my claim. read more

Great customer service and they did a wonderful job! We definitely go here again if needed. Hopefully I don't need it. Lol.

I wish I could give these guys 10 stars!!! Everyone I encountered was very welcoming and helpful. Shawn, in particular, who worked with me from estimate to completion. He is a great communicator, ensuring that I knew what to expect and had input all along the way! My repairs were completed quickly and my car looks like new!!! They even cleaned it for me! I highly recommend this shop!!!!! read more

well done professional job on front bumper and light replacement. Returned car cleaner than they got it as a nice bonus point. Highly recommend! read more

They were able to get my truck in for repairs much sooner than the dealership. I picked it up yesterday , and it looks great. They made a couple of errors along the way, but fixed them quickly and cheerfully. The first was that they apparently had another truck they were repairing in at the same time, and were a little confused about which one was mine, so they gave me the wrong day for completing the work. However, they immediately called me back and let me know that my truck was actually ready and I could come get it, so that was good. The second was that my back up camera was not working when I picked up the truck, but they immediately fixed it. It only took about 15 minutes and they made it a priority. I was very pleased with their services, and I would use them again. I certainly understand how mistakes can be made along the way and I very much appreciated how quickly they were corrected. And, I love the way my truck looks. They also dealt with my insurance company regarding some additional issues, so I didn't have to. read more

I stopped by 5 Star Auto Body to see if the could help me with an issue on my 2021 GLE350. Marley came out to the parking lot to take a look and fixed the problem in no time! He wouldn't let me pay him for his service either. I hope I won't need auto body service in the future, but if I do 5 Star is where I'm going. Very professional, cool office and great people! read more

Five Star Auto Body - Before - Body Shops Near Me - Vancouver, Washington

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My truck got hit twice in my parking garage at work. Came to Five Star and would absolutely come back! They were super friendly and easy to work with, and they helped me work with my insurance to get the best price. My truck literally looks BRAND new. I am super impressed with their work. read more

I have had three experiences now with Five Star Auto Body (misleading name..) First, took our Acura MDX there after a rear end collision on the freeway. Pretty minor collision overall and really just needed the rear trim replaced (tow package took the brunt, had chipping paint but never addressed, not a big deal). They ordered the wrong color trim piece, also not a big deal, took a little longer than expected. Mostly no issues. Some arrangement made for rental to be provided, although I vaguely recall some issues with this. Second, took my Infiniti G37 in after a significant read-end collision while stopped at a stop light. Immediately a "you are just a number" feel from them and it seemed like some sort of inconvenience that I brought my car in. Okay, moving on. I got the call that my car was done and they did the standard walk through of everything done and basic customer inspection. Someone there did do a good job welding on a new rear end, including all of the interior work on the trunk itself, paint looked good, etc, all demonstrated during the walk through. The trunk lid was reused but had a very slight fitment issue, again not a big deal. As much trim as possible was re-used, but the trim around the trunk anchor/striker simply was gone. No big deal.. again. But I pointed out that my quarter panel still had significant scratches from where the bumper piece had OBVIOUSLY been scraping on it and there was a heavy sigh from, who I presume is the owner or at least the lead/manager , and he went and grabbed buffer to buff it out on the spot. Didn't really go away entirely, still there, but I just wanted to get out of there and deal with it later. I was told I would be notified when I receive my OEM badges since the trunk lid was re-used and painted, which would require re-badging to bring back to stock. I got the call and came in to retrieve it and the same guy had a complaint to another person working there about "having to drop what he was doing and go put on some badges". I came in just to grab them, I didn't even care about the badges for the car while I owned it. Third, I had an incident where I sustained minor damage outside of even being in the car. I took it in for an estimate... same guy. Zero eye contact, as few words exchanged as humanly possible, didn't seem like he wanted to exist around customers. Followed up by an absurd estimate. You knew it was going to be something where it wasn't worth the business? Then save us both time and say it. Dude... just go retire already! Clearly you have tired of this industry and having to engage with humans. Your job isn't that hard, I ASSURE you... read more

I've used this shop many times and they also come through with high quality work. Had a minor mishap today with my front fender and Brandon took care of me right away. Highly recommend!! read more

Called trying to get information about an estimate for some auto body repair. It was like trying to get blood from a turnip. His lackluster, I'd rather be anywhere else attitude was very noticeable and off putting. read more

Update: The guys at Five Star took my Jeep in and spend time trying to fix the door handle but ended up needing to order a new one. Waiting to receive the part so they can replace the handle and all will be good. Upgrading them to 4 stars for taking accountability of the problem and fixing it. Took my Jeep in to fix a couple small dents, one in fender and other on hood. Fender looks good, like new, hood has some slight defects like it wasn't cleaned good or sanded before repainting, I can live with it. However they took my driver side outside door handle off for some reason and now the keyless entry doesn't work, the sensor doesn't open the door when I grab the handle and the little button on the handle doesn't lock the door. It seems they didn't plug something back in when they reinstalled the door handle. I have been too busy to call so I don't know if they will even fix it. GC read more

Five Star Autobody saved the day! My vehicle had been involved in two accidents in two different states within a year. The first autobody shop (out-of-state) did a poor-quality job by cutting corners, shoddy work, etc. The second autobody shop (Mackins Autobody), inflated the estimates (previous & current damages), had terrible accountability (returning calls & emails, answering the phone, etc.), and failed to resolve the repairs. This is where Five Star Autobody came in. Five Star Autobody had my car completed within a week, they returned all phone calls, emails, and follow-up calls. Their sale technician, Marley, even called me after hours, the day I picked it up, to confirm I was pleased with repairs and provided assurance Five Star Autobody would correct anything that I wasn't satisfied with. I would highly recommend Five Star to everyone. read more

Would definitely recommend five star auto body. Brandon was awesome. State Farm was being extremely difficult because they wanted me to use a different shop but Hamm Auto (who we trust) highly recommended five star auto body. Brandon handled all of the insurance bs for me. I was worried I would have to pay out of pocket because of how annoying State Farm was being but Brandon assured me I wouldn't pay anything but my deductible and he was right! They are definitely pros. They originally quoted me 5-7 days for repairs and everything was completed by the afternoon on day 3. Car looked brand new. read more

I would like to first say that I've held off on writing a review until Five Star had 2 opportunities to correct some mistakes, and today they decided that raking me over the coals was a better option than admitting they were wrong a fixing the issue. My truck was in a accident and based on reviews I chose Five Star Auto Body to fix it . At first the service was great and alot of the paint work was great too. They no doubt have some experienced technicians. They no doubt also have some lower level techs that need supervision and training as well. The problems began when i had to return the truck for some minor fitment issues along with missing fasteners in the mudflaps and wheel wells causing rubbing on the tires, and to install the bug sheild and window visors that were late to arrive. They had the truck for a little over a day and fixed the bumper fitment, mudflaps and bug shield. Those were fine. They incorrectly installed the window visors so that the windows won't shut properly . I looked up the instructions and an install video to confirm that they incorrectly installed them before emailing them to yet again return for more mistakes to be fixed . They returned my email and told me me that they were installed correctly according the technician that supposedly wasn't there to fix them today. Convenient timing I'd say . After they argued and insulted my intelligence I sent them the install video and asked Brandon to watch it. He told me to come down and they'd try to fix it or refund the cost of the visors. I then went down to their shop and showed him in person the mistake they made. He then handed me a check for $122.04 and told me his manager said they refused to fix the mistake and turned me away . I was told throughout this process that they " stand behind their work" clearly thay was smoke and mirrors. They decided after getting the money for my repairs that I was no longer worth messing with . Typical garbage business practices that are so common these days. If you want a complete job and after support , I'd look for another shop. They dont take the time to thouroughly check their work .Very disappointing that they chose to send me away to spend some of my day off so that I could have 4 windows that roll up! They said they stand behind their work? This doesn't seem to fit that narrative now does it? It would have been so easy for them to fix and they would be getting a good review but I guess the loss of one customer and his referrals was worth it. Honesty is hard to come by and it really sucks that it went down this way. read more

This is the second time I've used them and have no regrets. There're very easy to work with and do a beautiful job.

Very Kind and communicative people here! Thankful for all the help with fixing my car.

I choose 5 Star Auto Body based on reviews and location. My Toyota hatchback was rear ended and I wanted it fixed, I got an appointment to bring in the car, that was on a Monday, they told me it would be ready on Friday. I heard nothing until Friday when I called and they told me it would be the following week, maybe. Okay, I was not super happy. Monday came and I called, they explained about the damage that had not been visible, okay. The rest of the week was excellent communication on their part, my car was done on Thursday, the work is great and if it hadn't been for the first week of non communication they would have had 5 stars. I would recommend them with enthusiasm! read more

Best customer service, quality work every time, fast and efficient and completely fair pricing and don't charge an arm and a leg! Love all these guys so much! read more

TOP NOTCH! I highly recommend Five Star Auto Body over any other body shop. Marley and the crew are so kind, friendly and reliable. They honestly saved the day for me with my SUV. I originally took my car to another body shop BIG MISTAKE.. I received my 2022 SUV back with an unpainted, primered door, 6 weeks later. I immediately called Five Star, spoke to Marley and was put on the schedule asap. My car was completed and back to original condition in less time than estimated. The cost was exactly what I was quoted and so reasonable. I have already referred 2 friend that have been equally as happy with Five Star. Don't make the same mistake as I did originally....... Five Star will be the only place I take my vehicles to from now on. read more

I called to arrange for them to work on my car. They said they could do it and gave me a date about 3 weeks out. The day before I called to confirm and was told they had no record of me. Finally they recalled who I was and said they didn't have the tools to do the job causing me major inconvenience. The tone was dismissive. As a result I had to extend my rental car beyond my insurance maximum and stare at my damaged car an extra month until I could get in somewhere else. Thanks. read more

Genuine, honest, great work, and competitive pricing. I especially appreciate driving in and getting an estimate/quote on the spot. The actual repair came in a bit less than the original quote, so this was a nice surprise. No surprises, just quality work, and good communication by Phil. I took my car into another competitor for an estimate, and the other guys made me set a future appointment to get an estimate. If I need future work done, it makes it easy. I'll just take my car back to Five Star. read more

Another 5-star for Five Star. I had checked out a couple other places in the area, they gave me their estimates with no options nor detailed explanations of what they would be doing, short of repair or replacement. I was originally thinking of not reporting to insurance but since I was still on the fence, I was given two estimates and the possible complications with trying to repair. Either way they inspected the damage very thoroughly, let me know the plan and generally assured me I'd be happy with the results. That was an understatement! I take a lot of pride in my Challenger SRT8. I'm very picky, I notice every door ding, scratch, wave etc, but everything looked perfect to me. They replaced the bumper, fixed the door where someone had majorly keyed it and everything was color matched perfectly. Not to mention the free loaner car while they worked on my baby. I've been recommending them to everyone and I do the same here! read more

Five Star Auto Body - My Challenger all fixed up and next to a fellow sports car - Body Shops Near Me - Vancouver, Washington

I was hit by a deer and although my car was technically driveable, Marley took great care to assist and inform us of our rights per the rental car coverage. He immediately took the claim off our hands, submitted all the pictures and worked directly with our insurance carrier. We were so grateful for all of the work these folks did for us! My car looks amazing, like nothing ever happened!! I would highly recommend their services and will always choose them for whatever autobody needs may come our way. read more