Much cleaner than a couple of other donation centers I have used that were run by other companies…read more Friendly staff. No long lines, no ridiculous wait times for getting in to make a donation. Only thing I can think of that needs attention is that the center staff needs to be paying more attention to how people are wearing their masks. At my donation yesterday I watched a donor come in with their mask under their chin, both mouth and nose exposed. They just stood there waiting to be called to make their donation. When they were called the person who leads people to where they will lie down to make their donation was completely oblivious to the guys mouth and nose being totally exposed and brought him into the area where we were already donating. On my visit prior to that, while I donated, I noted six donors wearing their masks below their nose that I could see from my vantage point. There may have been others. When a staff member came to check on my progress I mentioned it, she went around telling them to pull their masks up over their nose. I know the staff works hard all day managing all the donations as they occur but we shouldn't have to point out the obvious.

I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

If you haven't donated blood in a long time or ever, I recommend heading to an American Red Cross…read moreBlood Donation Center to do it. The closest facility to me is in Plano, TX. I made my appointment online through the American Red Cross Blood Donation app. It allows you to find available appointments by day, time, and location. Once you have scheduled your appointment, you will need to use the app to complete the pre-checkin questionnaire. It will take you a lot of time to complete this whether or not this is your first or tenth time. Be sure to block off a good 30 minutes to an hour to get it done. The information needs to accurate to present day. Questions range from travel destinations in the past three years, sexual activity, and medications you are currently taking. They want to make sure that you blood donation can actually be used to help someone get better, so screening is an important first step. When you arrive to your appointment, you'll need to show your government photo identification. You will also show a QR code from the app to fast track your appointment. You will be invited to a private room for a mini health screening where they will take your temperature, blood pressure, your hemoglobin count, and verify information from your health questionnaire. If all is well, you'll be placed on a gurney where a well trained phlebotomist will place a needle in the vein of your arm. After a few minutes of being drained of some blood, you will be directed to the cantina where you can refuel with some juice and snacks. You'll want to stay in this area for at least 15 minutes to recoup your strength. I'm happy to report that the phlebotomist was able to get the needle in me without digging around for the vein. I had no bruising for the first time in a very long time. I was impressed. Unfortunately, I have a tendency to pass out after donating. The last time I did, I started to feel the rush of heat and clamminess while I was still on the gurney. This time, it happened when I was sitting up in the cantina. Thankfully I wasn't driving. I was able to ask another donor to get me some help. My phlebotomist came over with a gurney and had me lay down immediately. She placed a cool cloth around my neck and stayed with me until she was sure I was okay. Our current blood supply is in a critical state. If you can give blood, please make an appointment today. If you can't, please encourage others to do it. You never know when you or a loved one will be on the other end of needing this life saving blood.

Happy World Blood Donor Day! It just so happened this day coincides with my regularly scheduled,…read moreevery 56 days blood donation day (: a happy coincidence. I recently relocated to the area and this was my very first time visiting this blood donation center. I have religiously donated to the American Red Cross for decades now and wanted to continue that consistency. In all honesty, I was really anxious about donating here after reading a majority of the reviews. I have a ton going on right now, navigating a relocation, new job, new home, my weekly running mileage, new climate etc. and I knew I was in no condition to endure any mishaps that would potentially cause me to not feel well or put me off on the commitment to my ARC blood donations. My sons gf is a nurse and if you know me, you know I love the F word, but there's one in particular that I can't handle when it comes to veins, needles, and blood donations and that's "fishing". I did not want it to come down to missing a vein, "fishing" around for one or any issue that would cause me pain/discomfort or a bad first experience here at this center. I'm so glad I overcame my apprehension about coming to my appointment, because every single interaction from my 1230p check in, screening and blood draw was 5 STAR! The staff on duty during my visit were incredible and I pray I get them every time. I've always been a strong advocate of donating blood. It's something I'm wildly passionate about. Please consider donating if you haven't, it's extremely rewarding knowing the direct impact it has on human lives. Wonderful experience for my 105th pint donation today.

It's Women's History Month! So I'm excited to write a review about a beloved woman-owned biz. It's…read morebeen a couple of years since I worked with NDDA to assist me with our first born daughter born in 2021. Melissa at NDDA was incredible from start to finish. When I originally called to ask some general questions about what exactly a doula does, she was kind, patient, and so freaking educated about the process of childbirth. We were offered a tour of Baylor hospital (virtual due to COVID), newborn classes, and tons of educational resources after booking with NDDA. What stood out to me most was the fact that the all female team there just made you feel like you were so seen, every step of the way. As a Black woman, childbirth can be an extremely scary experience, just look up the statistics of mistreatment in the healthcare space for minorities. Melissa and team advocated for my husband and I. We felt taken care of every step of the way. Thank you NDDA!

I've worked with North Dallas Doula Associates for both of my pregnancies. Specifically for my post…read morepartum care with getting placenta encapsulation. My primary reason too for picking this place was the fact they offer a beautiful placenta art print. I wanted to honor my placenta because it's such an incredible and powerful organ, and I'm obsessed with the art prints. They're both framed and are hanging up in my daughters' room. I've worked with Meredith L. and Madison Prez for the placenta encapsulation. They were both very easy to contact and responded promptly over text. I worked with Madison most recently, and she picked up the placenta and quickly processed it and delivered it to my home. I got placenta pills, a tincture, the keepsake cord, and the art print. I love the packaging and branding too- very alice in wonderland. I highly recommend this service and would work with Madison again. The art print she made was stunning!

one they don't try to even acknowledge people as they walk in and if you ask them questions very…read morerude. my mom went alone to get her labs and she forgot her requisition form and they were gonna turn her away but she called me and I told them she left it at hom. the representative who was talking with her asked if I could text a picture of it and I did and she said oh I can't print it can you email it to me in pdf file. I've worked in the medical field as a manager and Ma and I've worked with these vendors why she couldn't try and find her order on there computer is beyond me. But the fact that she was rude to an elderly person and not very helpful is what is horrible.

I usually use my PCP lab at BSW and get blood drawn on first attempt. The doctor ordering this…read morebloodwork requires me to use LabCorp. 2 failed attempts by technician, then he called in a nurse (who just reported to work) to perform the 3rd successful attempt. I guess I will have to change this doctor. I am not willing to go through this unnecessary pain again.

Very impressed by the speed of check-in and how quickly I was seen. I've had blood work done twice…read moreat this location, and both visits were completely seamless. I'm always nervous around needles, and giving blood can be difficult for me, but the phlebotomist here is hands down the best I've ever experienced. No multiple pokes and only minimal discomfort. She is by far the most talented professional I've ever seen when it comes to drawing blood.

Whatever you do, do not make an appt. Just walk in. They take all walk ins ahead of appointments…read more There is no support staff and they treat you like cattle. You're a number on a screen and little more. Expect no service and be great full they even speak to you. And bring a book while you wait.... A long time even with an appointment. And don't dare ask them about it. You'll be told you're wrong.

Two weeks after my mom's stroke, I am incredibly grateful for the care, encouragement, and…read morecompassion she has received from the staff at Encompass Health Rehabilitation. This has been an overwhelming and emotional time for our family, but the kindness, patience, and dedication shown by her rehabilitation team have made such a difference. Thank you for celebrating every small victory, encouraging her through the difficult moments, and helping her regain strength and confidence each day. A very special shout-out to Lynnette, Lydia, Hortence, Tasha, Marcos, Lyndsey, Lenora and Portia (and all of the staff who we have met). Your support has meant more to our family than you know. We are so thankful for everything you have done for my mom during this important stage of her recovery.

My review comes from the viewpoint as a visitor. I went to visit a friend and I came into the…read moreparking lot off of Independence, next to the Braum's parking lot. I parked and saw multiple doors and went into one. I entered via the dining room. I later realized the front entrance is a circular drive facing 15th Street. This building could definitely use more signage both outside and inside. A kind nurse on break in the dining room pointed me in the direction of the lobby. Once I weaved my way around and arrived in the lobby a kind woman had me sign in the visitor log book and told me what time it was. I later realized there was a clock right overhead (after I started digging into my purse for my cell phone). I knew the room number I was looking for and logged that into the book along with my name. I found the elevator to the second floor and followed the signs to the room. My friend was participating in a rousing game of hangman with a small group of fellow patients. The nurse/therapist leader did a great job of making the hangman game fun along with "churning butter" to make arm circle exercises. Very creative! My friend was headed to physical therapy next, so I ended up coming back after lunch to visit. I promised to come back with a small Braum's milkshake when I returned. This time I realized where the main entrance is and parked in the front parking lot. The lunch tray was still in the room and it looked like a healthy spinach salad. All of the personnel I came in contact with looked friendly and happy, which was refreshing. Since my friend was being discharged in a couple of days, it seemed like she benefited from the care she received while inpatient at this facility.

Don't ever hire this cleaning Company ! Or work with them Super gross and Unprofessional ! They…read moreonly give you Pinesol and dish soap and a bottle of clorox spray and expect you to completely Sanitize ! Got hired to clean a Plasma Donation Center and quit within 3 days . They wanted us to mop blood with dish soap How Sanitary is that ? You would think this type of places would get more of a deeper cleaning and be well sanitazed ! and clean restrooms with a rag when there was blood on toilets or floor ! And they refused to pay for the 3 days we worked instead she got very Mad because we quit and wants us to fill an applocation for what ? if I am not working there ! And also when we quit they told us that we couldn't quit if we didint find them people.