I called Carter And Quality Plumbing for a quote to install a waterline from my home to a detached steel building. Their technician Jonathon and his apprentice Luke came out the same day!!! Jonathon quickly provided a reasonable quote which I immediately approved. They worked with my schedule to install the line that week. The most timely response I've ever received from a plumbing company. Would recommend Carter Quality Plumbing to everyone. read more

A few years ago Carter Plumbing did some work for me. They installed a plumbing vent in the crawl space. Totally wrong. The design had to be changed after a couple of years later by another plumber. They wanted $800 to install a $100 water filter. Another plumber installed on in one hour for $200 labor. read more

Had sewer line issues and they really took care of me. Highly recommend . My guy was Isaac and he was a stud .

You must use this company. We call them and they come quickly and are very friendly and helpful. I needed a condensation line cleared and I expected to have to schedule in the next few days, but they came tonight. Wes used booties, brought equipment around to the back entrance ...not through the house. Wes was very professional and didn't seem to mind my asking many questions and watching him work to see if I could learn something. My husband was gone, but I felt completely comfortable and I Was Not Talked Down To in any way whatsoever. How refreshing. Right!?! I know. Pricing was fair and work guaranteed for a year. I'm so happy! read more

Couldnt really diagnose the problem yet I was charged for a diagnostic fee. Wasnt too impressed and wish I had saved the money and time spent. I'll look elsewhere..... read more

I am extremely pleased with the service I received. Alex was super nice and very professional. It's obvious that he knows his job and knows it well. I will definitely keep your number on file and call if I have any other plumbing needs. read more

I had 3 water pipes bust in the last 2 years in my house. Carter Quality plumbing re-piped my whole house in 2 days for much less than I thought it would cost. Travis, Willy and Darrell were so kind, considerate, and did a fantastic job. They went out of their way to make sure I was satisfied with all the work they did. I WOULD HIGHLY RECOMMEND Carter Quality Plumbing. They are fantastic. Thank you Carter Quality Plumbing!! read more

We wanted our Hot Water Heater moved out of the attic and changed to a tankless one. The quote came in at $6500 without any breakdown of the cost. I was told how popular tankless heaters have become and how supply and demand play into the cost when the estimator was here. I requested a breakdown, but it was never provided. Hence, they weren't hired for the job. We had the work done by another company that came in $3000 less. read more

Had them come out and pump our septic tank. Stewart and Larry were awesome, friendly and professional! Stewart took the time to inspect the inside of the tank for cracks or any concerns, he checked our drain lines and explained what I could expect from their services today. He went over future options with me, was NOT pushy or just trying to upsell....which I greatly appreciate. :) Would definitely recommend them to come to your home! read more

I am satisfied that appropriate action was taken with an employee who was not very versed in pricing plumbing projects. Carter folks have been very efficient in their follow-up with me and I thank them for that. Should I have need in the future I will try them again in hopes that pricing will be more in line with reason. read more

Very professional and nice. Up front pricing. Repaired or problem the same day we called them. We would use again.

Very disappointment with customer service . Miranda (reception) says that she will call when the workers are on the way but she does NOT. They have been "trying" to come out to our home for 3 days. Derrick showed up the first day, rang the door bell and knocked and we heard him and responded to that and let him inside our home to conduct business. But mysteriously the next two days (had to return to start labor) of "trying" nobody has ranged the door bell nor knocked. They claim they show up but NOBODY will ring the door bell nor knock hard enough at the door to be heard. My husband and I both have sat in the living room awaiting for their arrival and there's no way in hell we can miss a knock at the door sitting in the living room. Apparently , they aren't showing up or they are knocking on the door light as a feather like a child would do. Somebody is obviously playing games or dodging work responbility . If customer service is this bad ain't no telling what the work will be like...if you use this company be sure to call Miranda very 10mins in your time frame appointment to ensure somebody is REALLY on the way since she apparently can't "remember" to call . Also, make sure you remind her and the workers to knock harder on the door or ring the door bell since nobody have common sense to do that. What would be nice is to send a courtesy call....oh my, a upper level of great customer service ! Lol read more

Chris Carter, the Owner, called me because my review was so low concerning the price I was charged for the install of a studor valve while the plumbers were already here snaking my sewer system. He took the time to explain the charging system and agreed with the fact they were already here should have been taken into consideration in the total amount of the bill. I am very fair minded and expect to pay a fair price for work completed but I am also on a fixed income. Mr. Carter refunded a considerable amount of the bill to me. The fact that he cares about his customers so much to take the time to call me and make things right says a great deal about an owner. I am most grateful and have changed my review to five stars. read more