Customer satisfaction is not important to the owners if this location. For years getting service or…read moreoil changes at this dealership has been a struggle. They refuse to take any appointments for oil changes and they don't care that customers want appointments. I have gone several times to get an oil change this month to be turned away because they are too busy and can't get it done before they close. So I ask when would be a better time. They always say between 2-3 pm. Yet that's the time I've been coming and I keep getting refused service. I pressed and asked why appointments can't be made and was told it's because the owners don't feel it's necessary. Um clearly the owners are clueless because the customers want it and when customers are being turned away it's clear you need appointments. I was told the owners are aware that customers want appointments but they refuse to do it.

Here's another bad review! Went there after dinner one night…read moreto buy a new Buick. They were closing in a little while. Oscar, our sales person did a great job of setting up test drives, explaining options, etc... It was now closing time, so we all agreed to come back in the morning to try to make a deal. That evening we seen online, other Buick dealers giving $1,000 more than they were offering. We asked for the additional money off our deal, and the MANAGER on duty simply said "NO". Deal done! No sale, no conversation, just no! We left there at 10:30 am and went directly to Valley Buick and by Noon, we had a new Buick. Terrible customer service by the MANAGER!!!!

This review is for new car sales, I cannot speak for used car sales, parts or service since I have…read morenot serviced my car yet. In January 2021 I bought a new 2020 Mustang GT from Hudson (Amillie K. handled the sale). No hassles, no tricks, no pressure. They let me test drive the vehicle without issues. Quote was competitive and provided promptly. A month or so after the purchase was complete they sent me a check for ~$150 because they realized I was overcharged for out of state registration. I did not realize there was a mistake, they found a problem and just sent me a check without me asking them, this was a nice surprise. I only bought cars from dealers in Chicago in the past and I bet dollars against donuts most dealers in Chicago would pocket the money.

Terrible service and scheduling. I made an appointment for 8:30am and dropped my F150 off for an…read moreoil change and transmission flush. I arrived about 8:15am hoping to get a little jump on time. Service advisor said it would be 2-3 hours so I took the dealer shuttle home rather than wait. I went back at 11:30am, three hours later, and truck wasn't even started. As a matter of fact, it wasn't even next in line. Advisor(s) said they didn't start it since I went home and they were giving preference to those who prefer to wait. Now that I was in the dealership, they would put me to the top of the list but it'd be another 1-1/2 hours. I declined, took my keys, and left. Terrible service. Apparently you have to be there in person for them to honor an appointment time. What's the reason of evening making an appointment? I must have received 4-5 emails and texts in the days leading up to this appointment reminding to be there at the scheduled time. Needless to say, I won't be going back.

Truck advertised on Facebook - wrong information given. (Age of vehicle understated by 2 years.)…read more Appointment was set with sales person (Oscar) and confirmed. We drove a total of 180 miles for the appointment to see the vehicle with a salesperson who was not there. They really didn't seem to care. Buy the vehicle at their price or forget it - regardless of wasting your time and money for travel and inconvenience. Had we had the correct information, we would have not made the trip. Too bad. So sad.

Mike Swanson service tech is awesome!! He noticed I needed a oil change and I was here for a…read morebattery issue thanks Mike

Kata is wise and a straight-shooter. I appreciated his sincerity…read more A highlight of our conversation was "Jordan or James". We agreed, and I told him if we hadn't I wouldn't have bought the car.

Called numerous times. Always a recording. Couldn't leave message because "mailbox is full"…read more Finally got a salesman. Couldn't check something on the car because he wasn't at the lot. Lousy attitude on phone. No wonder the stereotype. So typical.

I know that this is somewhere people typically complain...I would too, but I can't-so I'll share my…read moreexperience. I worked with Chuck on getting a car. He was great. Responsive, understanding, reliable, knowledgeable, and HONEST. I searched for months and found that it is rare to come across someone with such integrity, who genuinely cares about getting you a solid, reliable vehicle and a great price. Chuck's a good guy. You can trust him.

Chucked ripped off my daughter! Sold her the most unsafe vehicle. Never buy a car here! Engine…read moreresonator Crack rusted through held up by wire, frame is rotten by both wheel wells, ck engine light is crank sensor code, fuel sending unit level sensor is shot, tires are all weather Crack, front brakes need to be replace rotors rusted and pitted.

Highly recommend!! They do all the service on my vehicles including detailing. Have never had an…read moreissue and very fair pricing. I have always been able to schedule around my availability which is a plus as far as I'm concerned. If you are looking to purchase a vehicle great place for that too we have purchased several and been very happy. They are always happy to see us and treat us like family! Definitively 5+++ stars

I got a deal on Groupon for interior, exterior detailing and headlight restoration and would…read moredefinitively come back. All those services cost $146 total, usually just one service comes out to that total. The start were so kind and easy to work with. Thank you!

Terrible experience. I called to set up an appointment for an oil change and tire rotation, and get…read morean estimate. $80-$95. Ok. I get there and the guy says it's $100 something. I said, I was quoted 80-95 when I made the reservation. He says, oh, with it being a 6 cylinder, you're right. Work is performed. Says they didn't have the filter in bulk, and has to charge me 100 something anyway. Does Fury think this first time customer does not have service provider options for an oil change? This marks my last visit to Fury.

Worst auto dealership I have ever encountered. Had vehicle towed in the night before-went online…read moreand made a 7:45 am appointment on their website to replace a broken radiator hose. Went to the dealer the next morning and talked to the service advisor, signed the paperwork. Hear nothing for 7 hours, finally she calls back and asks which radiator hose-which means despite having a 7:45 appt- they hadn't even looked at the vehicle- When I asked why it hadn't been looked at, despite my early morning appt- she said my appt was with her to check the car in not for a service tech. In over 30 years of taking cars to dealers- never had I heard such an excuse-don't ever go to Fury-worst car dealer experience for a job that should take a hour. 1 star is too high