The staff was great, attentive and helped us find the SUV we were looking for. Claude was the rep…read morethat helped us locate the car and take a test drive, he was so patient with us and helped us with every step.

So if you buy a service contract from them for a non-Hyundai used car, you will have and impossible…read moretime getting help. It took 4 phone calls to get to someone that was helpful and ultimately the contract isn't worth it. Service is where the stars come from because those folks are always hospitable and I like how the estimates and work are provided. They of course try to add on a crap ton of extra stuff and I nearly paid $700 for $400 work because of the extras. I'm glad I have a friend called Reddit to help me with information. Of course this is typical of dealerships but it's still annoying. It's the only large dealership in Kyle, but it's very likely I wouldn't buy another car from them again.

Eli is a really genuine sales man, and will work hard for you!!!…read more This is our 2nd Ford pickup from Griffith Ford, and the sales team was great to work with. It was a multi-day process this time due to some shopping we needed to do (used vehicle this time for my son, and budgets had to align), but the salesman kept us in the loop and eventually we decided the Ford F150 that Griffith had was the 1 we wanted...and we were able to come to mutual terms. I was surprised that the used vehicle market was so strong and no other dealership was willing to negotiate with us, but Griffith worked a deal and our sales man Eli made this a great experience. ***I have had some issues with the Service Dept in the past regarding timely repairs, so we found a more local company to work with for our normal service needs like oil changes and upkeep. I have used Griffith's service dept about 5 times for misc repairs, and 3 of the 5 times it was a good experience - its all about communication and some of the Service guys are better than others...just like in life!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

THIRD COAST AUTO GROUP sucksssss. They never pick up the phone but will be quick to repo your car…read more When you need to make a payment over the phone they don't pick up.

Tried calling a few times to get prices on a truck since they don't display their prices. Every…read moretime I called, I was transferred then hung up on or transferred and got no answer. The female on the phone couldn't give me a price and insisted that I need to be transferred.

About a month ago, I purchased a used Toyota from Chuck Nash. I knew what I wanted when I walked…read morein. I knew how much I wanted to pay, how much the car was actually worth, etc. I was pre-approved with a check in hand. Adan was my sales consultant. He was fine. But when it came to negotiating...he laughed at me. I told him my out the door price and he scoffed and laughed at me. I get it. Sales tactics, make it seem like the price I'm asking for is outrageous and I don't know what I'm doing. You're looking to make a commission and you have to work your hardest to get the best price for the business. It may work on others, especially women, but not me. It just pisses me off and I definitely wasn't budging then. He was training that day too...so I get it. You don't want to look bad in front of your trainee. When I got the price I wanted, he defeatedly dropped the paperwork on the table and laughed. Then had the audacity to ask me to write him a review. My finance guy, I'm sorry I can't remember his name was wonderful. He was playing respectful music (unlike another finance guy playing rap LOUDLY for all to hear) and had a desk with little trinkets from other countries he's visited. He didn't push me to purchase additional stuff. He asked and when I declined, he said yes ma'am. I know that probably goes against sales tactics, but it was respectful. The only reason I would come back, is for him. Additionally, quit telling people your registration will be ready in a week...Adan. I called today, a month later, and the receptionist said that a week NEVER happens and she has no idea why the sales guys tell people that. Be honest. I already bought the car...you don't need to continue telling me stuff that isn't true. When we came to pick up the car, Adan wouldn't even look at my boyfriend and say hello. He said congratulations defeatedly handed me the keys and basically walked away. I'm sorry I didn't give you the commission you wanted, but attitude is everything. Don't be a sore loser. Looking at the size of your ceilings and Christmas tree (he showed me on his phone at his house) you're not hurting for cash bro. Smile, be genuine, and have a good time. Thanks for the Christmas brownies though.

Customer service is the worst. Service advisor was not helpful, could care less…read more Seneca is horrible the worst. Do yourself a favor save your money. They were at $250 just to put it on the test set. Went to Tru Automotive Repair who charged me $89 and solved the issue. Chuck Nash and good ol' Senaca want you to wait three or four days just to let you know what needs repaired. Now Tru Automotive had me in and about 2hrs later had the results of the test and we are getting our vehicle tomorrow'. And way cheaper. I have four GMC vehicles and all of them will go to Tru Automotive. Sorry Senaca and Chuck. Take it from an old sailor, no one has time for that kind of treatment. If your money is as important to you as it it to my family checkout the alternant Tru Automotive New Braunfels. And no I do not work there

Good selection, sales guy Tyler was great. He was very helpful. Nothing against him…read more Dealership was off, prices were high! Added a "C Bond" windshield protection for $999!! What a scam. Just painters tape to act like they did something and maybe some RainX sprayed on the windshield.

The Toyota CPO Required "Option"…read more I recently attempted to purchase a used 2026 Toyota Tacoma Trailhunter ($58,300) from this dealership. We agreed on a price and I was able to secure a loan from my credit union at a good interest rate. Since I live in Dallas, I had to wait till the weekend to drive in, test drive and make the purchase. I didn't want to get blindsided with some unknown fees at the last minute or during the finance process so I stayed in communication with the sales guy the whole week and I had him verify the sales bottom line + TTL. I had everything ready but the day before I was to drive in, the finance & sales guy (the same guy I stayed in communication with the entire week) were trying to sneak in the Toyota Certified Pre-Owned cert "option" for $1,995.00. They said it was "optional" but when I told them I didn't want the Toyota CPO they both said I had to get it. It would either be rolled into their financing or if I used my credit union's financing, I was going to have to pay for it. I then said: "So it's not optional then - this is required?" They responded with: "No, it's optional." I was confused so I tried to get clarification - they kept saying it was "optional" but I was going to have to pay for the CPO someway otherwise they would not sell me the truck. Their logic drove me nuts. They didn't seem to understand the meaning of "optional" - so I told them I wasn't buying the truck. I walked away from the deal and would caution others to get everything in writing before making the trip.

I have been coming to this location for years now. I have had my ups and downs but overall I like…read morethis place. Good customer service and if I ever have an issue I speak to the manager and he helps a lot! I have even bought 2 vehicles at this location. A 2025 CRV Hybrid Sport, and a 2026 Civic Hatchback Sport. The deals are great at this location has engine lifetime warranty and special offers for military. So I recommend this place, and if you want a good salesman I highly recommend Nick Reina.

This service center is very expensive. They had my car for oil/filter change then stated all fluids…read moreneeded to be changed. They had my car for a whole 1hr 40 min and the total for parts/labor plus tax/hazardous material fees came to $531.00 which only $151.00 was parts. Do the math. How much do they pay for labor? I know it is not 1:1 but seriously I was sticker shocked. In addition, the waiting areas are so uncomfortable, worn and not very clean. Round Rock Honda was superior to this place. RR Honda the Service Tech would come out and go over the list with pricing before approving the work. I got a text with a list of what is recommended. I always have Honda for service but now that I have moved, I will stick to the smaller shops. My car has low, very low mileage for being 7 years old. Seriously, way too much. STICKER SHOCK

The team of extraordinary people At Driven Auto Sales are amazing!…read more I sent a few friends here even and all of them have been very happy with the experience with the best condition vehicles you could think of and a great selection from top to bottom - great place Keep on keeping on

Great people and business! They did whatever that had to do to approve us! Of course thank you to…read moreour salesman Alex we appreciate everything and I will always recommend this place to everyone! You can tell they cared about you and the business:)

This is a review from someone who has had three different car loans with them over 10 years. I'll…read morestart with the positive. If you want an easy way to get approved for financing and a car, this is the place. However, don't expect any good customer service or loyalty to its customers. They have an option where you can make part of the down payment delayed, and I had to use this option. I had to be a little late on the down payment, and they turned the car off, and it sat in my driveway for 4 days, knowing that Uber is the only way I can make money, and I could have made the money if they had just turned it back on, but they refused to, and it did nothing for 4 days. I told them my only income was from Uber, and they really didn't care. It was almost as if they purposely wanted the car back to resell it. Keep in mind, this is after having three different car loans with them, and it's sitting in my driveway for 4 days, and they were very unsympathetic. Overall, I don't recommend them.

I have bought several cars and trucks here, And I have to say that management has gone to crap…read more we have been lied to and ripped off and I am talking bold faced lies!!!! never again this one Im taking to ken Paxton. thats how corrupt what happened to us is.

I don't normally write reviews for car places, but this one deserved a good review. We were told by…read moreJiffy Lube (which will never use again) that we had a broken seal causing an oil leak in our SUV which was going to cost us about $1,000 to fix. Mind you this oil leak was actually purposely caused by Jiffy Lube. Jeramie, the head mechanic, took care of us. He discovered the leak was an oil filter issue NOT the broken seal. He fixed that quickly and inexpensively. He allowed us to take the SUV home over the weekend, would NOT allow us to pay for those repairs until we brought back the car so he could check to make sure the problem was in fact the oil filter. I have never had such a great experience with car repairs or a dealership. This is where we plan to take our vehicles to from now on.