So if you buy a service contract from them for a non-Hyundai used car, you will have and impossible time getting help. It took 4 phone calls to get to someone that was helpful and ultimately the contract isn't worth it. Service is where the stars come from because those folks are always hospitable and I like how the estimates and work are provided. They of course try to add on a crap ton of extra stuff and I nearly paid $700 for $400 work because of the extras. I'm glad I have a friend called Reddit to help me with information. Of course this is typical of dealerships but it's still annoying. It's the only large dealership in Kyle, but it's very likely I wouldn't buy another car from them again. read more

A little high pressure. Also, said there was something wrong with my trade-in vehicle that was absolutely false. Low-balled on trade-in allowance while charging full MSRP for new vehicle. read more

I received a notice of an urgent recall on my vehicle and proceeded to contact Steele via web chat and phone. Of the multiple attempts tried, I had one call return stating; "I'll get back to you in 5 minutes", which never occurred. It was a opportunity for me to receive a new motor, because of the recall, but, again, I am guessing Steele didn't want to service my vehicle and take the potential hit on replacing my engine. I recently traded in my car for a 2026 Toyota. Don't waste your time with these guys. Absolutely the worst customer service experience! read more

Never do business with Steele Hyundai. They are consistently dishonest and deceptive. I cannot imagine a worse experience with a dealership. I purchased a new vehicle from Steele Hyundai in December 2024--a full year ago--but they still have not provided me with a title or license. Numerous employees and managers have lied and attempted to deceive me through this process, and they continue to create false stories to justify their failures. Stay far away from this dealership. read more

Sales lady was super nice and informative and was about to sell us a beautiful SUV when the service manager came out and tried to downplay some issues, we noticed while test driving. Was super rude and his whole approach was very unprofessional. Ended up going to Southpoint Hyundai and buying a 2022 Hyundai Palisade SEL for around the same price. Blessing in disguise and I highly recommend Southpoint Hyundai to anybody looking to get a Hyundai. read more

for the second time in a row they tried to give me back the car after improperly reinstalling the skid plate after an oil change. this time i checked and found at least one screw missing with a quick check to see if it was rattling. been waiting an hour since they tried to send me home with it messed up. they had to know when they put it back on that it wasn't on right. they thought i wouldn't notice. very poor workmanship. read more

Had an issue with my vehicles blue link. Went to a neighboring dealer to get issue corrected. Was not a good experience. Decided to go to Hyundai - Kyle and they were great. They way it all went from the moment I arrived until I left. I will recommend this dealer to all my family and place. PS: This is were I purchased my car and the experience was great as well. Good to know the care about customers even after the sale. read more

I recently visited this dealership after speaking with a salesperson over the phone who assured me he could work out a deal based on the price they were promoting online. I confirmed the price with him, made an appointment, and drove over an hour only to find out the car had already been sold. No call, no warning, no courtesy heads-up. He then tried to show me the same model at a different price but insisted he would still "honor" the online price, even though he had also promised a better deal if I came in. The numbers he presented didn't match anything listed online, and the monthly payments they pushed were way higher than the website's own estimates for the same down payment and terms. After going back and forth with the so-called "salesperson of the month," they brought out another person manager or owner, not sure just to tell me they couldn't work with the numbers I requested. And all I asked for was $1,000 less than the online listing, which is a normal negotiation anywhere. My credit is not bad, and I was putting $5,000 down, yet they still tried to stick me with inflated payments and 60-month terms. The arrogance and cockiness from the salesperson didn't help either; he kept telling me I was "definitely walking away with a car." Funny enough, I didn't. The whole experience felt awkward, uncomfortable, and honestly like a classic bait-and-switch. And to top it off, after I left disappointed, the salesperson/manager suddenly called offering $300 off... after completely wasting my time. What makes this worse for Hyundai is that right after leaving, I went straight to a Nissan dealership and the difference was night and day. They treated me with respect, zero pressure, and were actually transparent. Because they weren't pushy or arrogant, I felt comfortable enough to upgrade and ended up purchasing a Nissan Kicks SR loaded with upgrades and luxury features. The experience was so great that when Hyundai called trying to give me that tiny $300 discount, I told them I was already on my way to Nissan and it was too late. Honestly, if it wasn't for the horrible experience here, I wouldn't have found the car I'm now loving. Overall, Save yourself the headache and avoid this place. read more

i purchased a 2025 Santa Fe from this location. The sale process was seamless with some issues on the vehicle that were going to be addressed after I took delivery. I never heard from my salesman because I found out he quit. I was then passed from person-to-person to try and get resolution, no luck. I had to contact their sister dealership to have the issue/problem resolved. My key takeaway: 1) Overly excited to sell you a $42,000 vehicle. 2) Little to no follow-up after the sale. 3) I had to do all the footwork to make things happen. 4) Customer Service/Satisfaction left me not recommending this dealership to people who asked where I bought it. read more

The staff was great, attentive and helped us find the SUV we were looking for. Claude was the rep that helped us locate the car and take a test drive, he was so patient with us and helped us with every step. read more

Asked for an out-the-door quote on a particular unit. Totally ignored my request. I bought two cars from them in the past so it's not like they should think I wasn't serious. Going to another dealer. they are out! read more

We arrived about 50 minutes before they were going to close unknowingly, and they still took us in with exceptional service and kindness! We made an appointment prior but we're about 10 minutes late, we pulled up and they greeted us and inspected the car a bit before taking the key fob. The amenities inside were outstanding!!! I've never been able to brew a chai tea latte and a dirty chai for my spouse before in a car dealership and the drinks were great! They had plenty of snacks and seats, beverages and a clean area to wait. I also loved how dog friendly they were with treats and toys just in case someone brought their fur baby. We were spoken to before they worked on anything so that we knew what was covered and what was out of pocket, we were texted information as to the status of the car as well as what we would like to do today or not - with the total cost displayed before accepting. The technology used was incredibly helpful and top notch. Our technician was really great and we appreciated being able to see a video of the filter changes and recommendations in the time it was done. On check out the clerk was so nice, helpful in scanning our codes and letting us know how to drive out. Overall, we had the best experience and we will be returning all the time to service my hybrid! Thanks to Steele Hyundai!!! read more

A couple of months ago, I bought my wife an new Tucson. As far as the experience on that deal, it was pretty okay. After driving her Tucson a little bit, I decided I wanted a Santa Cruz for myself. That's when things went to crap. My first salesman, James, was pretty good with communication and understood what I wanted in a vehicle. We only looked at the one I asked about, and we bought it that day. When I started looking for a Santa Cruz, James had moved into finance instead of sales. He had been training a nice kid named Joe, who I had met and so I started working with him. He tried to help, but was non-committal about things. For a couple of days, I was asking him about a particular unit and texted him today that I wanted to come see that truck. He never really gave a proper reply, but I went in anyway. I asked him about the truck, and he went in to get the key. He came back out and told me that unit was now a service loaner, and he had apparently known that for a couple of days. Needless to say, I was disappointed. Out of five Santa Cruz Limited truck listed on their website, only two were actually available. Both were white, and that was truly my only deal-breaker. He knew that. I still want a Santa Cruz, and I will buy one soon. Just not from here. read more

After a 1 hour plus drive down last Saturday, I was told I needed to make an appointment-so I looked around a bit and left. Kinda difficult to contact these people their salespeople on the phone also do not return calls even after days of leaving messages. When I finally did hear from someone, I practically had to beg them for a price quote, repeatedly. They seem both very unprofessional and unorganized. I won't be back, there are better places to do business. read more

I reached out online and a nice salesman contacted me. He said they were offering 5K off palisades if I could come out. I told him I couldn't make it but could come next weekend and he said that would work. Next weekend my wife and I load up our baby and drive an hour to Kyle because hey, it's a good deal. We drive the car, like it, sit down to talk numbers and there's no 5K off. I'm told that was last weekend and no longer offered but they could do 1K off. This was not mentioned when I told him I could come next weekend. I might have found a way to go had he told me that. Additionally, had he told me it wasn't available before I drove out I wouldn't have come. To top it off, they require you to buy 2K worth of dealer add-ons(some kind of protection for interior/exterior as well as tint. I came back to my hometown and bought it for 3k off MSRP and no required dealer add-ons. I won't say what dealer because this isn't about that. So in short, they deceived my into wasting 2 hours driving with an 8 month old and many hours at the dealership. I'm giving 2 stars because the salesman was a nice guy, I think his sales managers just screwed him over. read more

I would give them 5 stars for service when buying a car and usually 5 stars when you get repairs. But beware: Steele Auto group has decided to add junk fees to your repairs. They added a $3 "digital filing fee" (they used a computer?) and a 5% supplies fee (they forget to buy gloves?) and no one can explain what exactly these fees are for. None of these are quoted until you get your invoice for service and honestly the service techs looked embarrassed and deflated when questioned about them. The corporate values of Steele Auto Group are "doing the right thing with integrity". Frankly, I don't see how charging their customers for things that do not represent a benefit to the customer (junk fees) and making their frontline staff defend those junk fees shows integrity. It's just greed. I hope that corporate Steele Auto group will reflect on their values and put an end to these practices and become the industry leaders they claim to be in their corporate mission statement. read more

Steele Hyundai Kyle - Example of junk fees in my bill at Steele Hyundai. - Car Dealers Near Me - Kyle, Texas

I came in hoping to get the car I hit interested in and asked over the phone if it was still available since they took it off their site. They said they'll get back to me but never did and it wasn't until I got there they told me they didn't have it so they provided other options. When asked what color I wanted I said any dark color but not white. The first vehicle they pulled up for me test drive and to buy was white then gave me options for a newer year. I found one I was interested in then when it came to trying to finance the vehicle, they ran my credit 10 TIMES!!! I called multiple times to get answers but kept being sent to voicemail and I left a message to stop business after I noticed the 9th credit pull, then they proceeded to pull it for the 10th time the following day. Completely unacceptable for a dealership from a known brand. It ruined my credit score and I no longer want to do business with them at this location. read more

I bought a used car from here and Faith helped me out. She was super considerate and one of the nicest car salespeople I have ever had! Definitely recommend having her to help pick your vehicle. read more

Steele Hyundai Kyle - Car Dealers Near Me - Kyle, Texas

Where do I begin? We walked into this dealership already knowing what we wanted. A 2025 Palisade, we knew exactly what color and model we wanted. And we were there because of the Getaway promotion advertised on their website, television, and in store. We were almost immediately helped by a salesperson who already had too much on their plate (turns out they had an appt with another client not long after we arrived so we were pawned off onto another salesperson in the middle of trying to make a deal!!!) So unprofessional and so disorganized. The original salesperson also couldn't find the car we wanted to see and asked us to help them find it (I'm 6 months pregnant and it's over 100 degrees outside) at the very back of the lot. Typically they bring the car to you at the front doors and everything is seamless and catered to the customer. We finally found the car we came there for and as we are trying to negotiate a deal we learn that the dealership doesn't even know the promotion being run by Hyundai! We had to pull it up online (and point to a poster in the dealership) to prove to them that we weren't making this up and they had to honor it or we were walking. We finally got the deal we came there for and proceeded to wait hours and hours for the contract to be drawn up and for our turn to sign. You'd think while waiting for our contract that our vehicle detailing would be done? Nope! We had to wait another hour for our car. We were at this dealership for almost 9 hours. Mind you, it wasn't crowded or busy! Then we had to go back another time for a superficial scratch to be buffed out. We had an appt set before we'd left the lot at the time of sale. We live an hour away, so my husband was almost there when he received a call that they needed to reschedule. It was mid day. Not like the place had just opened. So I called to complain and they magically found someone who could get it done that day... Then, as we start getting phone calls, promotions, bills, and swag sent to us we learn it's all in my husband's name, not mine. We made it very clear that I was the primary contact, this was my car, I'm paying the bill, everything should be in my name. They said they understood. And yet somehow they managed to screw this up royally. And it can't be fixed according to Hyundai Customer Service (also extremely rude and unhelpful by the way)! We will never go back to this dealership. We had gone to another Hyundai dealership in the Central Texas area and were treated like a customer should be. Don't bother with this place. Their answering service glitches, no one ever answers the phone, and it takes them days to call back. I've spent hours just trying to get through to a person. AVOID. AVOID. AVOID. The only nice thing I have to say is that while our original salesperson was disorganized and unaware, they were still extremely kind and friendly. We also LOVE our new car. But this dealership in particular and Hyundai Customer Service phone center are severely lacking. read more

Amazing company and all around great experience. Thank you James for the professionalism read more

Steele Hyundai Kyle - Car Dealers Near Me - Kyle, Texas

I saw a car listed in their pre-owned inventory and made an appointment to see the vehicle. I told the rep I was driving in from an hour away and I would be running late from traffic after work. I checked back in with the rep later that day to let them know I was on my way. After driving an hour in the rain at night in 5 o clock traffic this dealership informed me they had already sold the car that morning. Total waste of my time. I am wondering if the car they listed in their inventory was ever there in the first place. So beware! read more

Do not bring your vehicle to this dealership. They will try to upsell you on everything. I dropped my car off for service. They never called me to give me inspection results. I had to call to inquire about the status of my car. You won't get transparent timelines without having to ask for it. They also will charge you a 210$ "diagnostic" fee and refuse to waive it even if they find warranty work and you add on additional repair items. I tried to explain a technical service bulletin I found online that Hyundai put out for the issue my car was having and they wouldn't even acknowledge it. They decided to quote me 700$+ for a completely different repair that wouldn't have solved the issue. I took my car to a different mechanic for a 2nd opinion and my hunch was correct. They will choose a quick fee over providing valuable service and actually correcting the problems. read more

It's difficult to tell if the shadiness I experienced in my car buying experience is because of Hyundai policies or policies/processes at this specific dealership. Their website promised a $4000 discount but didn't list that I would be required to pay for the "dealer add-ons." Neither were any dealer add-ons listed on the site. I was told this is Hyundai's policy. One of the add-ons was a tint job that 1) wouldn't have cost that much at a tint place (for the type of tint it was) and 2) has noticeable bubbles on multiple windows, one of which is about the size of a quarter. I can't find their tint provider and applier anywhere on the internet, which also seems suspicious. There were a few other "not cool" things they did, and I told them that it was "not cool." But, if the finance guy and the salespeople are just doing their jobs as instructed, how high do my complaints reach? Probably not very high. Do your research, come absolutely prepared with extra knowledge, and question every thing they say. You will have to be extra proactive. If they promise you something, get it in writing. If there is an item on any piece of paper that is more than $1, ask about what that item is for -- cause it might be for several things that they don't tell you about unless you ask. If you sign ANYTHING, take a picture of what you've signed. Additionally, keep in mind that the employee turnover at this location is HIGH. Someone you email yesterday might not be there today, and there isn't anyone looking at their emails to avoid lost communication. Communication between departments is poor as well. All of this says to me that the management of the dealership is a problem. The sales people were being typical sales people, and they were very nice and competent (four stars for them!). The financial people were just doing their job (three and a half stars for them). I did leave the dealership with a car that I like for a mostly reasonable price. The car gets four stars, but this dealership gets two. read more

I went there to purchase the Hyundai palisade. Walked in and started talking to the sales person, talked interest rates, numbers, add-ons so that everything seemed like the deal was moving forward. I was there 2 1/2 hours and they told me a few times the system was down, they couldn't run my credit, they were having trouble with the computers, that delayed the deal moving forward. Finally a sales manager came over to me and said "well, it happened, the other deal went through." That deal started the night before and they were waiting for the final credit approval! They kept me there that entire time hedging their bets, hoping that if the other deal did not go through then I would be there to buy that same car. The manager said that these saying sometimes happen and that the car that I was looking for (like the one they just sold out from underneath me) just doesn't exist. Well, two days later they called and asked if I was still interested in that car. So I guess it does exist. I told them no way! They kept me in the dealership lying to me about stalling tactics waiting on some other deal to go through and that was extremely dishonest, disingenuous, and otherwise shady. I told him I was interested in buying a palisade but I would certainly not buy it from them. This was happening at the manager level. I can only assume that this is condoned at other levels in the organization and there's no way I would trust buying from them. About a week later I went to Southpoint Honda in Austin and had a very good, straightforward buying experience. **edit. Scroll down to another review and you'll see that this apparently is common practice! I did not realize that before I wrote this review. Very disingenuous, dishonest culture at that dealership!. read more

Steele Hyundai Kyle - Palisade purchased with a happy experience from Southpoint Hyundai. - Car Dealers Near Me - Kyle, Texas

Purchased a Sonata in July with a pre approved check from my own credit union. Ever since I drove off the lot, they have been poor with their service- I don't think majority know how to do their jobs. They have not cashed my check which expires soon. No one is helping me understand what they are doing. Is it lost, is there more info needed, are they just lazy? If that check expires, then what? I also finally just had plates mailed out on Friday (if they actually did it). My husband bought a new vehicle from Toyota a week after me and received his plates a week later. I still have not received mine for over 2 months. The sales manager, James, said there's a state delay which a sales rep confirmed that it was due to them not submitting their paperwork. Overall bad customer service and the overall dealership just doesn't know what they are doing. Stay FAR AWAY. read more

took my car in for an oil change & they kept my car all day. Didn't tell me when my car was ready. I called at 6pm because I got concerned and turns out service closed at 5:30 and they just kepg my car. Now I have to wait until the next day to get my car. ITS MY CAR. Do better Hyundai. Do better. Also ... this is my first Hyundai (2021 Elantra, and my bf has had one for 10 years. They are garbage no matter the year. Don't waist your money. Also south point Hyundai won't service your car If it is ANYTHING other than ann oil change. Oil change wait times are 4-5months+ on wait times. Your engine could explode and they'd say "not covered under your warranty" read more

I love the review that says Steal Hyundai haha. I was NOT happy with my used purchase of a Kia Soul Salesperson called in sick the day I was supposed to get the car so I went down there Tuesday when they told me to and what do you know, he had called in again and besides the car wasn't "ready" !! When I finally talked to him he said he had called me but I saw no message or recents from him. Talked to the sales manager and he told me the salesperson would personally bring the car up for me, it was being "made ready" The guy was sulking when I told him I was gonna write a bad review Finally when I got the license plates in I asked them to put them on and they refused bc it wasn't a Hyundai read more

Son's first car buying experience was a big disappointment here. Found the used car online and called to confirm it was available. Drove 45 min to see car and salesman said it was sold. No similar used car on the lot, but he suggested a new car for about $1.5k more. (Bait/switch.) Shown a car with $1,500 protectant sticker. Outside, it was explained as optional warranty. Son was willing to increase his budget and started filling out paperwork. Lots of time spent waiting at a desk for salesman to go see someone/get another form/etc. 1 hr after we got there, we get the first price sheet. Additional costs elevated the final cost about $7k over price of advertised used car. Negotiations began about $1.5k protectant cost. It was not non-negotiable. We said it was a deal breaker and 25 min later, best offer was they would reduce that cost by $500. We were adamant that we didn't want that warranty. Also now told that another couple on site was now looking at the same car. Salesman, "They are nodding the heads a lot and look like they was it." My son stuck to his guns and another 20 min later a price sheet was brought back to him with same monthly/#months estimate, but all of $1.5k taken off. BUT now he said that we were there first, but the other people had first right of refusal. It was suggested that if we accept the first offer, we could sign on the car. Price was much higher than what he travelled there for and we hadn't even seen the financing guy for real numbers. 20ish min after the last accepted offer, we were told the other people got that car. "Let me show you some other cars that could work for you." Around 3 hours spent in the haggle-filled, mystery number, delay tactic-rich journey and we left. FYI: we now know that Hertz Rental Co Auto Sales in San Antonio has better used car prices, with absolutely no hidden/mystery pricing and no pressure. A car similar to what we originally wanted from STEAL Hyundai was about $800 cheaper and full deal was done in about 2 hours. read more

I have had and still am enduring the worst experience ever in communicating with a car dealership ever!! I have traded in numerous cars in my life (79yrs) and have never had this problem. My credit union still has not received a payoff check even though after numerous calls, emails, voicemails with no response, last Friday I was told that a new check was sent out via FedEx. I was greatly relieved. Here it is Thursday evening the following week and still no check! My credit union has taken out a payment for last month and another payment for this month is coming up, along with the new car payment that I had purchased from them. I sent them an email today saying I would post this review and still no answer! Do not go to Steele Hyundai in Kyle. read more

Was in over the weekend to browse and was helped by both Thomas and James. They were extremely friendly and knowledgeable. They took their time to show me all my options in my price range and I felt very comfortable with the whole experience. When I am ready to buy I will be back soon! read more

We had a great experience with Thomas! Thank you for all your help and making everything easy!

These guys are not good avoid them. They sold my mom a duplicate electronic key, and they didnt program correctly. When I called to ask about it they said it was too long ago and they would not deal it. We also had a factory recall that we needed done and they said they were unable to deal with that for several months. I called a locksmith who fixed the key in 15 minutes, and I scheduled the recall work with another Hyundai dealer. I dont have to deal with Steal any more. read more

I was recently put in a situation where I needed a reliable car ASAP. I called Steele and spoke to David. From then onward he went above and beyond to help me through this process. I had lots of questions: he had answers. I test drove the car on Saturday, then came back Monday morning with my checkbook. They were transparent with their pricing and didn't upsell me on anything. Everyone I interacted with was very friendly and ensured I was taken care of. Try to work with David! read more

Literally the worst service ever. Took my new Elantra in for the forward safety system and they said it would take max 3 days and wouldn't give me a loaner. They kept my car a full week until I got fed up and went to go get my car back regardless if it was ready or not and they hadn't even ran the diagnostic yet. And they told me they would update me by text and never did. I think I called them around 10 times just wanting an update on my car and each time I got sent to voicemail. So I called another dealership and they said it would take an hour max to fix. Don't waste your time bringing your car here. read more

Well, it finally happened. My Tucson caught fire 23UG22 as I was driving home. Remember, they said i needed a new engine but couldn't even make an appointment until January. Again, a rating of 1 only because I can't rate it lower. Hopefully my new Subaru comes in this week. NEVER, NEVER Buy a Hyundai!!!!!! CharlieG Kyle, TX read more

When I first visited here in December they were owned by Roger Beasley. The sales person I dealt with, David, was super friendly, informative, and communicative. They had me come in to test drive a car similar to the one I wanted and gave me a tour of the dealerships. I put myself down on a waitlist for a hybrid car and since then had received routine updates about my status on the waitlist. My initial experience was very positive. However, after a couple of months of routine correspondence I stopped hearing back from the sales person I dealt with initially. I then saw an ad about new ownership for this dealer so figured things had changed. Their ad touted the fact that they and a huge inventory of cars, which is misleading. I sent in an online request when the exact car I wanted showed up in their inventory list. Since the original dealership email and phone number I had didn't work any more these online forms were the only way I could reach anyone there. I received a phone call from someone named Tony instead. He claimed he worked for the dealer but the more I think about it I feel like it was an outside Hyundai corporate person as I never got a straight answer about my status on the waitlist or when this car would be coming in. Nor did I ever feel like the information I was requesting was making it to the sales person at the dealership. I was told David, the original sales person I spoke and met with still worked there. However, I never spoke with him either via phone call, email, or text as he had done before the new ownership change. Since Steele took over I never heard from any sales person in fact ever again. It's like you had to go through some gatekeeper just to get ahold of a sales person. I filled out all the requested documents online to hold the car I had been waiting for only to receive a call that in order to finalize everything I would need to come into the dealership. I was told they would let me know when the car was due to arrive. Of course that call never came and the car sold to some one else. Oh well, it's just a thing and I've heard the Hyundai hybrid systems and longevity aren't as great compared to Toyota. One of my neighbors bought a car from Steele Hyundai and I was told they let them hold the car with a deposit over the phone. Not sure why I was treated differently. I'm just disappointed that this dealer really doesn't seem to care about the customer since given the supply chain issue they hold all the cards. Everyone I spoke with there was nice and courteous, but that didn't help me toward my goal of acquiring a car. In fact it just gave me false hope that if I waited long enough the car I wanted would be mine. As new owners in the area it would have been nice if the considered locals and original wait lists. It would just be nice if they considered the fact that there isn't always going to be such a huge demand for cars with a looming recession. One day they're not going to be holding all the cards and we consumers will remember how we were treated. read more

Bought my new Hyundai because I travel 2 and a half hours everyday, needed something good on gas and reliable. I have read some of the reviews on yelp and know that if you do not donate some money to Yelp's website they decide what reviews will be posted. If you notice their are not many reviews for an establishment that has been at this location for years. I have had no issue with the service department at all. Go see these guys as soon as you can and get some one on one no hassle buying a new vehicle . L.F. read more

I knew my sales person Rinaldo so it was no surprise he would take great care of me. Was looking to upgrade my vehicle and with the help of his Finance Manager Abel and General Sales Manager James they made it happen for me! read more

Steele Hyundai Kyle - Car - Car Dealers Near Me - Kyle, Texas

!MAKE THE DRIVE TO ANYWHERE ELSE! Paid for an almost 5k service on my vehicle just to get it back with chips in the paint and scuffs I didn't have before and a check engine light not even a full week later, take it back just for them to tell me about the same repairs they didn't do right the first time AND want to charge me as if I didn't have those problems previously. every experience has been poor and it shouldn't even be a debate you should go elsewhere period. Made a yelp just for this business. I'd give it 0 stars if I could. read more

DO NOT BUY. THEY LIE. When I bought my 2023 Santa Cruz I was told I would get "free oil changes for 36,000 miles." I was also told I needed to get an oil change every 5,000 miles." Not once was I told I was limited to 4 oil changes and that they were to specifically be done at 8k, 15k, 24k, and 32k. I had my oil changed at 5k and 10k. No issues, at least that is what I thought at the time. Go I today at 17k and was told, "you're not due until 24,000 miles." I express my confusion and am told, "'many of our sales reps were confused and the techs were putting in a code to bypass the system to get the oil changes done" I was told it was my problem. Too bad. So sad. The fact that I was misinformed, lied to, and misled was irrelevant. I spoke to the General Manager, Jason, he was more concerned about me snitching out the sales person than coming to a resolution than about making things right- 1 oil change and an apology. I was not the only person they sold a car to that this happened to. BUYER BEWARE read more