I recently purchased a few Atlas garden tools including a lawn trimmer. Spent close to $700.00…read morefor the tools batteries and charger. After the second use, the lawn trimmer motor housing completely broke away from the handle rendering the tool useless. I called the store manager John at Harbor Freight Tools, Arlington Heights, IL and he would not stand behind this product and totally didn't care! Worst business experience ever and future buyers beware!

My review is for many reasons. The basis is because I bought a product with a coupon and they…read morewould not honor the 25% off which after I found many other stores honored this and bought for $100 less. I showed copies of receipts for this. So I contacted corporate and.... One Star- For corporate because they allowed it to take over 2 weeks to have the district manager call me and then the district manager would not call me and had the store manager do her dirty work. The store manager had to check back with her for everything I questioned. Zero stars for district manager because corporate told her to contact me but had her store manager do it instead. After all done she left a message (probably because I complained to corporate) and her message said I calling to make sure you got my final decision on your issue. 5 stars for store manager who should get promoted to district manager because he had to do their dirty work. Why do many others get the discount I asked for and I was not allowed. Telling me they were not suppose to get it does not justify not giving me the same discount. I provided 3 other copies of receipts to show this and all they say is they shouldn't have gotten that. Bad business and this was my first and last time shopping there because of it. Too bad for them since I have a construction company. 1 of 3 receipts posted.

I eschew big box stores preferring to shop small and local. The workers at Ace are friendly and…read morehelpful. I almost always find what I am looking for and their selection of plants in the spring is fantastic. I like shopping online and being able to come in and pick up my order when ready. While admittedly more expensive than big home improvement stores, I find it worthwhile to do business with people who feel like neighbors to me.

I wanted to take a moment to recognize an exceptional employee who helped me on Thursday, June 25…read more Unfortunately, I can't remember his name exactly. I believe it may have been Sahara, or something similar, and I sincerely apologize if I'm remembering it incorrectly. He was a tall young man working in the Green Leaf trimmer aisle with another coworker. Even though he was clearly in the middle of another project, he immediately stopped what he was doing to help me without making me feel like I was interrupting him. From the moment he greeted me, he treated me with kindness, patience, and genuine respect. I had come in looking for the correct light bulb, and instead of simply pointing me toward a shelf, he took the time to make sure I left with the exact bulb I needed. He answered my questions, double-checked everything, and made sure I was completely confident before I left the store. That level of customer service honestly turned my day around because you just don't see that very often anymore. I am a regular customer at this Ace Hardware. I've probably been in and out of the store around 20 times over the past week alone, so I've had the opportunity to interact with several employees. The day before, I asked another young man for assistance. He was working near the checkout area around the orange blowers. Unfortunately, my experience with him couldn't have been more different. The moment I approached him, I genuinely felt like I was an inconvenience. He barely seemed interested in helping me and acted as though answering my question was taking him away from something more important. Instead of taking a minute to make sure I had the correct light bulb, he quickly brushed me off, assured me it would fit, and sent me on my way. It honestly felt like he cared more about getting rid of me than actually helping a customer. NI trusted his advice because I assumed he knew what he was talking about. When I got home and installed the bulb, it immediately blew a fuse because it was the wrong one. That meant I had wasted my time, my gas, and had to make another trip back to the store for something that could have been prevented if he had simply taken an extra minute to help. As someone who's gotten older, moments like that can be discouraging. Sometimes it feels like people look right through you or treat you as if your questions aren't worth their time. That interaction honestly left me feeling unimportant. The very next day, the tall young man I mentioned earlier helped me with the exact same issue. Instead of rushing me, he carefully verified the correct bulb, answered every question I had, and made absolutely sure I left with exactly what I needed. In just a few minutes, he restored my confidence in your store. The difference between those two employees was night and day. One made me feel like I was simply in the way, while the other made me feel like a valued customer. The way the young man who helped me on Thursday greeted customers, willingly stepped away from his work, and took the time to make sure everything was correct honestly made me assume he must be a supervisor or manager. If he isn't, he certainly has the professionalism, work ethic, and leadership qualities to become one. There is one other thing I wanted to mention because it genuinely bothered me. While he was helping another customer in what I believe was the spray paint aisle, I witnessed a short woman speaking to him in a harsh and disrespectful tone in front of several customers. I couldn't hear every word, but it sounded like it involved a scheduling or timing issue. Whether he had arrived a little early or a little late, I don't know, and it really isn't my business. What I do know is that conversations like that should be handled privately, not in front of customers. It reflected poorly on the store, especially because from everything I observed, he appeared to be one of the hardest-working employees there. It genuinely made me feel bad for him.Employees like him are becoming harder and harder to find, and I sincerely hope Ace Hardware recognizes the value he brings to your store. I plan on returning soon, and I will make sure the highest level of management knows what an outstanding employee they have.

So kind and helpful they have a huge variety of of knobs as well as house signage, locks , all…read morekinds of bits and bobs! Love that place!

This company is great to deal with, have an outstanding product line and stand by their products…read more I really enjoyed doing business with them.

I've had so many good experiences with this store. Dave and his team are the best. I recently…read moremade a poor color choice and they went out of their way to make it right. And they had nothing to do with my dislike of the color. I highly recommend this store for advice & quality paint.

Very helpful and chatty. Maybe less so when they're really busy but nice all the same…read more Remember you and what you bought before... will tally that up as great customer service... and not creepy. ;-) Prices are really good on some of the items... like spray paint. Got good deals on some to touch up some metal furniture... balcony stuff not 50 Shades type stuff... TYVM. Pints are cheap if you want some Ben Moore sample cans at $6 a pop.

DO NOT SHOP AT THIS STORE! My grandma fell exiting this store and passed away soon after!…read moreThere is NO automatic door for handicap/elderly people.

I really only pop in here for the Amazon locker, but the cashiers are all really nice. Like other…read morereviews have said, this dollar store is not exactly the neatest, but I've also worked under bad management so I understand if the employees can't always get to cleaning things (if that is the case!). This store has a better selection of snacks and Knick knacks than the dollar store closest to me, so I do enjoy stopping by when I can!

Quite some time since my last visit and everything was neat and well stocked. Prices are…read morecompetitive and well marked. Parking is ample and safe and there was even a taco truck parked in the lot!

Just updating original review with pictures after cabinet install…read more Every estimate we got for installing the Klearvue cabinets wanted us to pay extra, since the cabinets do not come fully assembled. It was a pain in the neck. Includes final update with cabinet handles and backsplash!

Visited on 5/1. Needed a replacement back (wire / hook style). Associate said my earrings are old…read moreand they don't sell the parts. Literally could not be bothered. I did some research and these are sold online at KS as well as many other stores. I guess if you are not waking in to drop some cash, customer service is non-existent.

Pleasant if you are making a purchase but if you want to return an item that you bought (even for a…read moregift) they only allow store credit or an exchange. No getting your funds back and customer service is not good. Beware. I won't be purchasing from here anymore.

Been using Mohawk for about five years now, mostly for name tags. Was delighted when Mohawk was…read moreable to accurately match look of old-school tags we had been sourcing elsewhere. The prices are fair, the service top-notch, and delivery times lightning quick. The staff is friendly and helpful, and they treat repeat customers like royalty. I can't say enough good stuff about my experience here.