Love this nursery for the huge selection and wide variety. They also have a ton of larger plants.read more

I am writing to share my appreciation for the exceptional service I received during a recent…read moredelivery from Platt Hill Bloomingdale location. I purchased a 30-inch ceramic planter and was originally told it would be left on my driveway. However, upon arrival, the delivery man, Jeff, went above and beyond. He rang the doorbell to notify me of his arrival. To my surprise Jeff kindly offered to move the heavy planter closer to its final destination. In addition to all this unexpected act of kindness, Jeff positioned it so effectively that moving this heavy planter into its final spot was effortless. Thanks to his extra effort, the planter is now exactly where I need it. When I offered Jeff a tip to show my gratitude for his care and helpfulness, he graciously declined, saying he was just happy to help. It is rare to encounter such genuine professionalism. You are fortunate to have someone like Jeff representing your company.

Great place friendly staff very knowledgeable about growing so many different kinds of things to…read morechoose from

The owner Phil is an Amazon person and great at what he does! If there's anything you need for your…read moregrow he's the man to see and if he doesn't have what you need he will make sure to get it for you. The staff will go above and beyond to help you with any questions or needs.

Easy transaction from order to delivery. Two loads delivered next day and dropped exactly where I…read morewanted. Great communication throughout the process. A+ would reccomend.

Looking for a Firecracker Plant, staff was very helpful…read more They had a good amount was directed to the back of the greenhouse. Price was reasonable I also picked up a few other plants. Was worth the trip from Winfield out past St Charles on RT64!!!

This place is absolutely stunning. The staff is so kind and friendly and always willing to help. My…read moremother in law was diagnosed with cancer and she loves Orchids. I was so happy to find and know we have such a gem in our local area. There is no better place than this one for orchids. So many variations, colors, sizes, styles, the list goes on. Pure perfection. It's impossible to not smile when you're in here. It's HUGE and you're surrounded by gorgeous orchids. I can't wait to buy some for myself. This will always be our go to place for flowers.

This place is fabulous! Very helpful! Helped me to learn the proper care of an orchid.read more

I went here to find some baby trees for out landscaper to plant for me…read more The trees were low-cost and shall grow to be quite lovely My husband rented a U-Haul so that we would not get dirt in his SUV (which turned out to be not required, they laid down plastic) I was able to bring our dogs on a leash and we all had a great time Very nice service and I was able to see what the trees would mature into in about 8-12 years

What a beautiful Nursery! as the Former Publisher of Gardening How To, I've been to many Garden…read moreCenters. Lupe and Angie were amazing. Lupe was extremely knowledgeable about Plants, Trees... their service has been great. Love that they have events as well.

I had a heater that broke , and was almost a fire from sparking and because it's been over 90 days…read morethey will not let me return it and I get to eat the $70 you guys are horrible

I love this location and the store, but I didn't love the experience when I tried leaving. The door…read morewouldn't open on its own. There were people outside in the cold, with temperatures around 1°F, which felt even colder with the wind. I went to get the greeter, who had his back to the door, and communicated that the door was shut and couldn't be opened. He looked at me confused and was very unhelpful. He walked to the door, stood there, and then walked to get someone else. The first thing this new employee asked as she approached me was if I had pressed buttons on the door. I told her I did not. I asked if this was a fire hazard, as I was concerned that I couldn't get out and people were standing in the freezing cold. She checked the door buttons, which were set correctly, but she still struggled to open the door herself. Once the door was opened slightly, she said it was too cold and the door wasn't working. I thought this was an absolute fire hazard, but she just walked away without fixing the problem or apologizing to the people standing in the cold. There was no explanation to me, no concern, no remorse, nor any apologies. This is just basic safety and customer service 101.

My mom purchased me a floral arrangement for my 35th birthday. We love Addison Floral. They did my…read moremom's wedding flowers. They have been the place my dad would stop in for all major occasions - graduations, birthdays, etc. I am not sure what happened. I received these flowers on Wednesday. This is how they looked on Thursday. I debated posting this. My mom has a long relationship with Addison Floral. But my mom is retired and I know she spent a good amount of money on these. So when I decided to post a review, I wanted it to be as thorough as possible because I'm not only disappointed that this is what I received but I'm more so disappointed that my mom's money was spent on these flowers. Here it goes: 1) My mom specifically stated money was not an issue. She was quoted $50-$75 and she said $75 was fine. She was charged over that price. 2) My mom specifically stated something beautiful and bright flowers. And to make it pretty for a birthday. What we received is anything but. Broken off petals, daisies that cost pennies, drooping flowers, old flowers, etc. 3) Whenever flowers are delivered, they are delivered with the vase in the box. This wasn't. It looked as if when it was delivered, it must have fallen in the delivery drivers vehicle, maybe the box got wet, who knows - but no box, broken flowers, and dead flowers. 4) The flowers died in one day. 5) My mom called and spoke to someone by the name of "Donna" and expressed that she needed to speak to Larry about the terrible arrangement. Donna never gave Larry the message and had to call a second time! My mom called to express her disappointment. It seemed as though no one truly cared this was what was delivered. No explanation. No apology. All that was said was "we can refund you partially". Partially?! Now we specifically stated that we weren't looking for a refund. And we weren't. But even to offer only a partial refund shows how out of touch and how unconcerned this company and owner was. If he can treat someone who has been using his company for over 40 years like this, trust me he will not care about you or your business. This is all I'm going to say. The way you treat you customers say a lot about your business and you individually. The way you present your business in your product says a lot about your business and you individually. You were given full reign to provide a beautiful bouquet and provided something that even if it wasn't dead and destroyed would have cost half of what you charged. You delivered a broken, dying arrangement without a box that showed no care for your customer. And then when you received a call that there was unhappiness (which your notecard specifically says - please call us if you're unsatisfied), you do not show any sympathy that you ruined a birthday surprise. And you aren't man enough or have the right business mentality to know that a full refund should have been offered (even if it wouldn't have been accepted). What you should have done was send a new arrangement the next day with an apology. But you also didn't do that. You didn't do anything. You have lost good customers and business. But mostly you have lost our respect. This was a poor business performance on all counts. It's disappointing. Be better.

There was a slight mixup with my order. Addison floral took the extra steps to make it right. Rare…read moreto find such great customer service nowadays and especially on Christmas weekend when they must be very busy !