Great customer service in the printing department. I came in to get some documents laminated & all…read morethree employees were welcoming & helpful. One employee took the orders, another one fulfilled & the third checked customers out. The positive flow of teamwork is evident which makes it easier for us customers. The store is in great shape & not crowded with inventory. There's various sub-departments offering an array of items aside from office supplies. If you utilize OD often, sign up for their rewards program as you get instant deals & such on future projects/purchases.

This is my first yelp. I've left plenty of 5 star google reviews. Never a negative one. This is…read morequite literally the worst customer service experience of all time. Felt like a nuisance for walking in. Not just from one employee BUT ALL THREE I interacted with. Especially the guy at the print shop. I asked to print business cards for a week out and the guy didn't even know how to do that. Twin. That is your job. Lock in. I'm debating on quitting my job and applying for a job at Office Depot corporate just so I could fire these horrible employees

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

Sophea made by buying experience amazing. She took her time, made great suggestions and even sent…read morepictures after I left on options to consider to complement my furniture. I will definitely return when I'm looking again! Mr. Woods

I went on to make a negative review and surprised to see 11/2 stars. Should be 1 star. The staff…read morecannot be bothered. HF.

Social distancing, and face masks, are a must…read more The employees here are super nice, but the manager needs to hire more staff. You have lines of customers waiting to pay, you have customers that need assistance with needing to use the computer/fax machines, and you have others that need assistance on the floor. Too many lines and not enough employees. The store is clean, and pretty much organized. I was in the neighborhood, so I stopped here. Besides that, I met not visit again.

Excellent customer service! This company cares about it's customers and being ahead of technology…read more Always seeking to provide the best products and document solutions for their clients. Highly recommended!

From the owner: Over the past 45 years, SOS customers of all sizes throughout Atlanta have come to rely on our…read morecompany and our dedicated staff of sales professionals, field technicians and office employees to meet their office equipment and document related needs.

Our nonprofit has used them for years, but in the last few, customer service has taken a dive…read more Replaced an owned printer last year with a newer refurbished model and renewed lease. We added a folding element since our folding machine was defunct. When the new model arrived, we discovered that its folder could not perform the size and type of fold we needed (which had been specifically communicated to the sales rep). We were promised that the company would resolve the matter, either with a folder that could do the job or reimbursement for the cost of repairing our machine. Neither of these assurances were honored, and finally the rep stopped communicating. Calls to customer service were ferried up the chain of command, then back down, with no resolution. We finally gave up and repaired our folding machine at our own expense, and have to put up with a large, clunky piece of equipment attached to our printer, that does nothing useful, and remains on the lease. Print quality has been subpar, but we have not bothered asking for service, since Milner obviously doesn't care. Invoices are continually sent to the wrong email address despite repeated requests to update our contact info; then they have the gall to accuse us of late or missed payments and cop an attitude when we correct them. We look forward to the day this lease is up so we can replace their derelict equipment with something decent, and will never use them again.

Milner promised delivery of toner overnight. I said I would pay for overnight delivery as my…read morecompany desperately needed the toner. This was after the company failed to deliver the oner ordered over a week ago. Service department said that there was a glitch on their end as to why the toner wasn't shipped. Then they said they have no way of knowing if an item has been shipped or not unless the customer calls them to ask where is the ordered item. Then they will check with the shopping department to see if an item had been shipped or not. They do not use FedEx or UPS to ship overnight, but they instead use a "no name" unreliable courier service for their delivery service. This courier service has no way of being able to track orders that have been shipped. The courier service does not contact you to let you know when to expect them. So, instead of shipping overnight like promised, items shipped don't get to you until several days after the promised delivery date. Rather than resolving the issue, they just keep apologizing. Their lack of internal communications between the departments in handling customer orders is absolutely mind boggling.