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    Cartridge World Johns Creek

    5.0 (1 review)
    InexpensiveOffice Equipment
    Open 9:00 am - 6:00 pm

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    15 years ago

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    Milner - Headquarters

    Milner

    1.8(6 reviews)
    4.8 mi

    Our nonprofit has used them for years, but in the last few, customer service has taken a dive…read more Replaced an owned printer last year with a newer refurbished model and renewed lease. We added a folding element since our folding machine was defunct. When the new model arrived, we discovered that its folder could not perform the size and type of fold we needed (which had been specifically communicated to the sales rep). We were promised that the company would resolve the matter, either with a folder that could do the job or reimbursement for the cost of repairing our machine. Neither of these assurances were honored, and finally the rep stopped communicating. Calls to customer service were ferried up the chain of command, then back down, with no resolution. We finally gave up and repaired our folding machine at our own expense, and have to put up with a large, clunky piece of equipment attached to our printer, that does nothing useful, and remains on the lease. Print quality has been subpar, but we have not bothered asking for service, since Milner obviously doesn't care. Invoices are continually sent to the wrong email address despite repeated requests to update our contact info; then they have the gall to accuse us of late or missed payments and cop an attitude when we correct them. We look forward to the day this lease is up so we can replace their derelict equipment with something decent, and will never use them again.

    Milner promised delivery of toner overnight. I said I would pay for overnight delivery as my…read morecompany desperately needed the toner. This was after the company failed to deliver the oner ordered over a week ago. Service department said that there was a glitch on their end as to why the toner wasn't shipped. Then they said they have no way of knowing if an item has been shipped or not unless the customer calls them to ask where is the ordered item. Then they will check with the shopping department to see if an item had been shipped or not. They do not use FedEx or UPS to ship overnight, but they instead use a "no name" unreliable courier service for their delivery service. This courier service has no way of being able to track orders that have been shipped. The courier service does not contact you to let you know when to expect them. So, instead of shipping overnight like promised, items shipped don't get to you until several days after the promised delivery date. Rather than resolving the issue, they just keep apologizing. Their lack of internal communications between the departments in handling customer orders is absolutely mind boggling.

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    Cartridge World Johns Creek - officeequipment - Updated June 2026

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