Over the last several months I've had two printer problems that Chris and Keith have solved for me. I have a brother laser printer. The cartridges are like $75 dollars - OUCH! We've been purchasing NXT Premiums from them and in the beginning they worked great. Then, all of a sudden, they stopped fitting in the cartridge slot - or so I thought. Being the great guys that they are, they worked with me to figure this out - so much so that Keith came to my home to help show me the way. Once he did, everything was back to working as it should. The second problem came when all of the sudden, the brand new Magenta cartridge I purchased kept saying it was empty after just being unpackaged and installed. Chris suggested that I needed to reset the cartridge counter. Not knowing how to do this I ended up chatting online with someone from Brother. Ultimately they told me that my laser printer didn't have that capability and thus was required to use their $75 cartridges. I called Cartridge World back and asked them to order the magenta Brother cartridge. I also asked if they would take back the one that I just installed. They graciously agreed. The next morning Chris called asking if Keith could come back to my house to reset the cartridge counter. Because they had already been so helpful with the other issue I was more than happy to welcome them back into my home. Keith arrived at the time agreed and walked me through the process of resetting the cartridge counter. Obviously, Brother had lied to me about my laser printer not having that capability! Chris and Keith have gone over and above in their service to my family and I. Cartridge World is my cartridge supplier! I can't thank them enough for being so helpful. Their time and attention will definitely save me money in the future! read more