Quick easy, hassle free , decent price and showed up in window , presented me with agreed check ....

Great looking car, If the check engine light wasn't on after their 150 point inspection. The 2 no-shows did not help when scheduled to pick it up. Be better Carvana. read more

Carvana Miami - Great looking car, If the check engine light wasn't on after their 150 point inspection. Be better Carvana. - Auto Loan Providers Near Me - Miami, Florida

I wanted to give Carvana a shot to buy a car. Selling them a car was really easy and I had done that before. Buying the car was also easy. Unfortunately, seven days later the check engine light turned on for my 2023 Hyundai Santa Fe which is absolutely unacceptable. It's very clear that they are completely lying about doing a 150 point inspection on a car. I told them my check engine light turned on, they told me to go through their SilverGate agent, but all repairs would require approval. Being that I don't have time for this nonsense, I took it to my trusted dealer of choice and they fixed everything. I spent $1,200 and got very lucky that two of the major items that were very obviously a problem were covered under warranty. The thermostat was bad, so the dealership couldn't allow me to drive the car away so I took a loaner for three days. The other problem is that the car was kicking like a mule whenever auto-off was enabled. Lastly (picture included) the A/C air cabin filter was completely clogged with garbage and made the car smell bad. I knew I wouldn't be reimbursed for any of this because I didn't "ask for permission", but that's not the point. They sold me the car in this condition which means this is fraud. My next favorite thing is that the driver's side door has a different VIN from the rest of the vehicle. I am not sure how they are allowed to get away with this, but I am going to hold their feet to the fire on this one. This needs to be rectified and they are going to pay for it. Again, what part of the 150 point inspection did they do? Seems like absolutely none of it. Lastly, car only came with one fob. Like yeah... you find that out up front, but realistically all cars should come with two. This is nonsense. I had to purchase a second one and they are very expensive. I have tried living with just one before and when you share a car with someone, this becomes a real pain in the behind. I specifically asked them to transfer my plate/registration to this car, they said they would. I then get a NEW plate in the mail... Thanks guys. Now I have to go to the DMV to surrender my old plate and I have to update everything to have the new plate. This is exactly what I was trying to avoid. I HATE IT when people MAKE work for me. This whole experience started off great, but it is turning into a steaming pile and I am pretty upset. I cannot get anyone on a phone either which is very irritating. If you choose the financing option, even if you have a 800+ credit score, you are looking at a 14% interest rate which is psychotically high. I have zero intentions of keeping the loan for long, so I don't care, my monthly payment is very low. I am still going through this crap right now, I have only had the car for three weeks and unless they make part of this right, I don't think I am buying from them ever again. read more

Carvana Miami - Auto Loan Providers Near Me - Miami, Florida

Order my 1st new used truck - listing said it had been in a moderate damage accident; after arrival & driving 1 time it made a lot of metallic noises when opening & closing doors, upon further investigation underneath the vehicle had bent up scratch plates in front & rear, doors, did not line up with body, could see where the front tires had been jammed up against the wheel wells , the rear tailgate did not have sprayed liner on like the rest of the bed - traced that accident back across the country & was in a 4 vehicle crash hit on all sides and was totaled by insurance company and sold at auction, Carvana 150 pt inspection was worthless - Sent back for a 2nd truck no questions asked , 2nd truck arrives mud caked on engine , on front wheel wells , behind wheel wells , front control arms, scratched and rusted , chip in windshield , front bumper out of line with body panels , never mind both vehicles had less than 20,000 miles on them , never mind they jacked my interest rate when switching vehicle's without saying anything -Never mind their internal finance company cannot provide online statements , or accept additional principle payments without a monthly phone call ahead of time ( worthless) - never mind they refused to take care of the window chip or cleaning , Once again that 150 +- pt inspection is totally worthless along with Carvana --- Never Again -- Beware !!!!! read more

Carvana holds itself out to be "a better way to buy a car." This experience is unfortunately unorganized and chaotic. In the past decade alone, I've purchased five cars from major dealers. You know, the dealers where they run back and forth with a piece of paper saying they need to "speak to their boss" or "finance" before being forthcoming with the actual price? The "we waste your time" dealers? Yes, somehow Carvana managed to underperform even those. The online purchase was simple enough- exactly what you'd expect. Afterwards, you're given a checklist and only after all of the items are submitted (and reviewed) are you able to schedule pickup. After submitting all of my items, several of the uploads were incorrect/did not apply to me (a copy of a check from the bank for the amount of the purchase price?). I had to call numerous times to get these corrected. Calls were typical call centers, never less than one hour and transferring every few minutes to someone who had no notes/no idea what you were calling about. AFTER getting that squared away, I received two back-to-back calls from agents that congratulated me on the purchase. Both advised me the pickup process would take 15-30 mins. Having sold cars to Carvana before, I expected the same. On the date of delivery/pickup from the vending machine, what should have taken a max of 30 minutes took 2 hours. The in-person rep had no idea I traded in my vehicle (even though it is in all of the Carvana paperwork that was already executed). She advised she "could not reach a Carvana rep" (aren't you a rep?) and, after an hour of waiting, told me "maybe you can chat with someone online." I contacted support, who advised "wow, that's weird, why don't you show them the purchase order?" which I did several times. The in-person rep kept saying they don't concern themselves with the paperwork (what?) only what the system tells them to do. This was incredibly frustrating and I was given no explanation at all for the incessant confusion. As if subjecting my two children (under 5) and pregnant wife to this wasn't enough, minutes after finally driving away from the vending machine (literally 5 miles later), my rear passenger tire blew out. I had my car towed and the tire examined- the rep from Tire Kingdom told me he'd never seen anything like that. The tire failed from the inside- an interior gash that gave way the entire sidewall. If I could go back in time, I'd gladly go to any of the previous dealers I bought from over Carvana. Yes, they play games. But can you imagine the frustration of being told, for hours on end, "you should contact Carvana, because we can't get a hold of anyone" by someone who works FOR Carvana? read more

Carvana Miami - Rep @ vending machine advised me to contact chat support myself. Chat support says this is odd. - Auto Loan Providers Near Me - Miami, Florida

See all

It was an easy process. The part about not having to haggle the price is such a better car-buying experience! Also, everything is written clearly on the webpage of your car, so no need to deal with fast-talking salespeople who try to deceive you. You take your time to read everything carefully before making a decision- in the comfort of your home! The financing option was also a breeze to get through, and everyone was very helpful when I needed to call in with some specific questions. Also, the man who delivered my car was very pleasant. I would totally recommend Carvana! The only reason I am giving 4 stars instead of 5 is because there was a last-minute hiccup with a discrepancy between the address on my driver's license and my actual address, which prevented Carvana from being able to process the car title until I could fix it. But, they didn't tell me that until the morning of my scheduled delivery, so only a 5-hour notice or else they would have to reschedule my delivery. Thankfully I was able to update my DMV address online (it took me a while to remember my password since I had created it with an email address that I no longer have access to) , and everything turned out fine. Car looked great at delivery. I'm a very happy customer! read more

Carvana Miami - Kia Sportage - I think I'll call him Brad! : D - Auto Loan Providers Near Me - Miami, Florida

Wow this is the place where you need to buy or sell your cars from. I went to the car dealer and it turns out that nothing is done in person and everything is done online which for me it's perfect. When I got home I put all my cars information and they told me how much they will pay for it, I booked the day for them to come and pick it up and after I was approved they confirmed that date. On the day of the appointment they came and pick up the car, they gave me the money in a check right away, and all the papers. I am incredibly satisfied with the service of these people! read more

Carvana Miami - Auto Loan Providers Near Me - Miami, Florida

Absolutely fabulous customer service...the whole process took less than a day to complete...I highly recommend this business

This dealership is so very nice. There are appointments made every half hour. One person runs the show. Very attentive and helpful. The place is spotless clean and fun to watch the car come down on the elevator and spin around based upon a "vending machine". Such easy transaction. Got an estimate online after describing the car and they honored it. I highly recommend. read more

Wonderful transaction. Arrived early got out early 20 min interaction. Deal done. Highly recommend

I'm surprised they have a decent rating. I'm thinking most of the positive ratings have to be fake or highly incentivized! I'm convinced these local employees must've worked at car dealerships off of 27th Ave and brought their shady-used-car-salesman vibes to this Carvana vending location. Overall the company probably gets 2 stars with a possible extra half a star because the site is laid out well. This location tho gets a half a star if I could give it and thats just cause its close to the expressways and a bus depot (for those of us who have to commute via transit--which is still me cause they refused to vend the car on my scheduled appt.). They are all about the bait and switch!!! You think it's written in stone when they say your car will be ready on a certain date and time. IT'S NOT!! The 150 point inspection is also a JOKE! The car I ordered was loaded onto a transport vehicle--brought to Doral--taken off the transport vehicle and voìla CHECK ENGINE LIGHT!! WHAM!! 2 week estimated delay!! Ready for the TKO punch.....this car with surprise mysterious mechanical concerns was re-listed for sale again...KABOOM: a few hours later!! They lure you in and give you a reason to reject it!! Next they prolly would had me looking at cars I don't have time to thoroughly research. The other locations probably have a less scummy work ethic...go there... read more

The process was very easy, I did all of the prework online, and received my offer in minutes, which I thought was fair; I them signed the paperwork online and set up an appointment for the next day (on a Saturday) . I delivered the car and within 20 minutes I was out of there. the money was in my account on Monday evening. The overall experience was way better than the one at Carmax, where I waited over an hour for hour an appraisal, only to receive a a low ball offer! read more

I had an appointment at 1300 for selling my car. I made a mistake when scheduling the appointment. I thought I chose 1000, but it was recorded as 1300. The day of the appointment, I went to the dealership at 0900, to explain and to see if I could be worked in that frame of time. When I arrived, there was a customer being served. At 0920, the customer left and I was told that I had to wait, and that they would not guarantee me that I will be attended. THERE WERE NO APPOINTMENTS AND NO PEOPLE AT THIS TIME. I agreed. This is 0920. The woman tending the desk, went in the back office and I WAITED UNTIL 1030, no customer came for an hour and ten minutes, and they, in the back office, probably thought that this was funny or just plain and simple, a DISRESPECTFUL act towards me. I left. I came back at 1300, and the SAME, disrespectful, customer service challenged, job hating individual, took 15 minutes and we closed the deal. Would I do business with Carvana again? Maybe. Would I want to exchange oxygen in the presence of such disrespectful and toxic individual again? Never again. read more

This is a review of my experience selling Carvana a vehicle. I really thought from their tv ads that Carvana must be a scam. Then I had 4 friends use Carvana to sell their vehicles; all very positive experiences. I am always having new, pretty cool cars every couple years. I had just gotten a new AMG and with its purchase knew I would even more rarely be driving my '14 Carrera Cabrio. I had previous, old offers from the Mercedes dealer and from a wholesaler, so thought I had an idea what price to expect. Going on the Carvana website and entering the vehicle info could not be easier. Within about 30 seconds, I had a more-than-generous offer that topped any from the others by thousands. I had to upload photos of my DL and the title and a few other papers. My Carrera was in my company name, so caused a glitch in the process. The only problem in the entire process was in trying to speak with an actual person. It's impossible. After 4 hours waiting for a call back, I spoke with an intelligent human who suggested I "purchase" the car from my company and then upload the new title and was told it would then be a "go." I spent the $95 to retitle the vehicle, uploaded photos of the new title and within a couple hours, the deal was approved. I was able to either deliver the vehicle to their physical site, or have them send a carrier and pick it up, which I chose. I still thought something at the last minute would go wrong. Nope. The car carrier driver called and asked if I was able to meet him a couple hours early. Yes! He arrived and drooled over my car saying they "don't usually get ones this nice" and how this would "go directly to the showroom." He presented me with the cashier's check, loaded the Porsche and left. The only thing they could improve is hiring more telephone support staff. HIGHLY recommended for selling your vehicle. Wonderful, easy experience. read more

Carvana Miami - My '14 Carrera Cabrio on its way to be "re-homed." - Auto Loan Providers Near Me - Miami, Florida

Most painless car selling experience ever!! Quick, friendly service and easy payment. I would highly recommend.

This wS an easy process start to finish. Iwas very happy with the process I sold my Mercedes with very low miles and still has the new car smell Carvana gave me a fair price and there was no surprises when I brought the car i.. read more

Excellent service I sell my Ram 1500 2020 and everything perfect. Thanks you. I recomended. read more

Really enjoyed the process of selling my fabulous car that I didn't want to sell! So Carvana really helped me move past my sad feelings and get on with it. I did all the paperwork online. The only time I had to do anything that was not on a computer or phone, was when I went outside, handed over the keys and the title and said goodbye to the nice man who towed my car away. Loved the process! read more

Carvana Miami - Bye bye car. - Auto Loan Providers Near Me - Miami, Florida

As much as I hated to sell my 528i - and despite some pretty comical offers from other dealers - I was able to quickly and painlessly sell my car to Carvana in a matter of days. Everything was exactly as advertised and despite the car being picked up on a Saturday afternoon, I had the funds available to pay for and pick my new Tesla up on Monday. Everyone I dealt with at Carvana was extremely pleasant and the process couldn't be more straightforward. As long as Carvana is around they'll absolutely be my first choice whenever I need to sell a vehicle. I just hope my beloved BMW finds herself in a new home that appreciates her as much as we did! read more

Carvana Miami - The incredibly pleasant Carvana rep taking my beloved 528i away - Auto Loan Providers Near Me - Miami, Florida

DO NOT BUY FROM CARVANA. Horrible dealership. I repeat whatever you do DO NOT BUY FROM CARVANA. My partner and I have submitted paperwork and FULL payment to the dealership for a new Vehicle and changed our insurance and all was resolved. We were suppose to get the car on Friday and have spoken to the company and they let us know everything was perfect ready to go. Picked up the phone just right now and let me know they have just SOLD OUR CAR TO SOMEONE ELSE after everything was confirmed, signed, and agreed upon. This is very wrong. Beware this has been happening to many people so I have read online. read more

buying a car from Carvana is easy and hassle free. Selling (trading in) is just as easy! The forms are easy to fill out and the documents required are easy to upload and submit. I have no idea why someone would want to sit in a dealership for hours. This is my second car that I have purchased from Carvana. I love my new genesis G 80! I was able to add the warranty to my car for peace of mind. The staff were courteous and friendly and watching my car come out of the car vending machine was awesome! read more

Professionalism at its best!! Great communication, excellent customer service and easy-to-follow process. Lynetta was so knowledgeable and helpful. Very patient with my Mother in law. I do recommend this great and convenient company to sell or buy your vehicle. read more

Very easy and NO DRAMA. They gave me a great price on my trade-in. And my new car was spotless and delivered on time. The driver Paul was especially friendly, and made sure I was satisfied with my new car. He also explained the plate transfer and registration process perfectly. Highly recommend Carvana - and VERY likely to use them again in the future. THANKS PAUL AND CARVANA. Erich Leidel read more

I am very uneasy about my purchase. Delivery was fine, but communication is difficult. I bought a convertible. The roof lining droops down onto the driver, and hits me in the face if I make it go up or down. I thought - no problem, surely they will fix this and then I will be happy. (Reported it the first day I had it). Not so easy. First, they tried to deny it. They said it wasn't mechanical - it was cosmetic. (it is a convertible and it is mechanical). They gave me an "exception" - so far so good. Next, I tried to explain to them that the top had to be fixed at the dealer (I have a friend in the business who explained they have some proprietary way of tying the lining). Instead they insisted I must take it to one of three body shops. Also, all of this through email - no phone person to speak with. - The first and third shops are not doing Carvana any more. - The second shop said they only do body work, not tops. They said they would speak with Carvana and also explain about these tops - but I have no paperwork. So I am a week in and I still dont know if they will do the right thing. If they just let me know it is ok to have it repaired by the dealer, I will be very satisified, but they are leaving me in suspense. No one to speak with. I cannot recommend them at this time read more

Hello it was a great and fast way to trade in and buy my new to me used car, it was a fun experience getting the car from the vending machine and Mohammad who greeted us at the door made it a wonderful and carefree process, thank you read more

See all

Great experience with this dealer selling is extremely easy and fast this dealer concept works well overall

Ugh. There are so many positives and so many negatives of my overall experience with Carvana. Did I get a decent vehicle at a decent price? Yes. Was customer service consistently professional and genuinely helpful? Yes. But, the REASON customer service needed to be so helpful was because a) the car was delivered five days late and b) in much worse interior condition than pictured on the website. It even looks like the photos had been altered, now that I know what I'm looking at. To their credit, the local Carvana delivery guy called me on the day and said "maybe you shouldn't take this car," and was very helpful. There was a credit for the late delivery and for the cleaning, and I am working with their insurance. This, however, was not taken care of during the seven-day return window, so I'm sort of trusting that it WILL be taken care of, now that the car is officially "mine". In short, customer service made up for a lot of the "buying a car on the internet issues, assuming you have patience and trust. Time will tell if the experience was one I would repeat again. read more

We had no issues at all selling our truck to Carvana. Everything done online was fast, accurate and the company system kept us informed throughout the process What really made it a great experience was Steven the representative who handled our sale. He texted me the day we were scheduled to come drop off, did a quick phone call when I had a question and was super patient and helpful when we were running a bit behind (Miami traffic of course) On top of that, we had to get someone to the airport so Steven made sure to do all the admin process super fast AFTER WE GOT THERE LATE! He could not have been nicer and I highly recommend him and Carvana read more

Excellent experience with Carvana. Very easy process and professional staff. So simple and fair. Would use them again in the future and recommend to anyone looking to sell a vehicle. read more

Best transaction I have ever made. Seamless payment and direct deposit delivered as promised. Friendly staff, would sell another vehicle to Carvana in a heartbeat!!! read more

Very disorganized company. They do not look after their customers. I recently had an awful experience with them. Called them multiple times to follow up with the registration process, in the last day I discovered they did nothing. Now I have a car that I cannot use until 3 business days. They could have ordered another temporary license but decided not to do. Stay away from this dealer read more

This was my first time using Carvana. I sold a car. This experience was absolutely seamless. The price offered was fair. I opted for a check at the time of sale. The car was inspected quickly and then I signed the title over etc. There was no attempt to renegotiate the price. I highly recommend this company. read more

Purchased a Maserati Quattroporte, trading in my Jeep Wrangler. Despite the Carvana inspection report, the Carvana driver discovered a cracked panel on the door post, just a few hours before delivery. This resulted in at least a 10 day delay in delivery (panel is not in stock at dealer either). I had to cancel this order given the poor inspection and delay. What else did the miss? Meantime, the trade in for the Jeep expired. Upon updating, value was $1,500 lower. Talking to Carvana they simply hide behind 'the system'. Bad experience and no clue as to retain customers. They are not any different than those used car dealers around the corner, although they pretend to be different. Pathetic! One star as the system doesn't accept zero stars. read more

We went online to sell our son's car to Caravana and the whole process was very easy. I will say it is very hard to actually speak with a live person, wait was always over an hour and I never actually got to speak with anyone. Because of that I was very nervous about them showing up and everything going as planned but happy to say it went without a hitch. They picked up the car and the money was in our account with 24-48 hours. Also offered more than Carmax. I would definitely use them again. Only gave 4 stars because of the difficulty with speaking with a live person. read more

This is the third time we sold a car to Carvana. On all three occasions everything worked out as planned. Always on schedule, the complete process with professionalism, courteous and respectful. Hats off!!!! Don't change!!! Thank you once again!!! read more

The car selling experience was extremelly easy and quick! I highly recommend Carvana.

Great place to buy a car. I could not believe how easy and fast was to get a car online. No hassles. Will recommend.

Love the car. I can't contact any person now. They took a down-payment, but did not apply to the financing.

disappointed in two aspects of the process... The text I received are all automated automated and your never having your text actually evaluated by a human being.... i was quoted 35,400 as a trade in value then 35,000 weeks later,.. Never received an explanation.. when the guy came to pick up my car hr had another vehicle on the truck was not able to pick it up. He therefor left me with a car not belonging to me in my drive way with no tag. read more

My experience was fantastic. The online platform works very well. Financing options were made available almost on an instant, and the car was delivered in impeccable conditions and within the expected time-frame. At all times I was informed of what was happening through text or the app. Very pleased customer. read more