Lovely experience at Carvel on Northlake! The best soft serve around. (And cakes). This was my first time trying the pistachio and it was SO GOOD! Clean inside searing area with cold AC for summertime. Friendly staff. Baby rating: room for a stroller at the table. Covered awning in the plaza... grab a cone and take a walk! read more

Carvel - Pistachio soft serve - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

Gino was awesome. Locally owned. Great ice cream! Highly recommend. We will be back to visit. read more

Carvel - OREO Cookie Sundae Dasher - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

Great place for ice cream. Fast service, delicious ice cream, cakes and soft serve. I've been her multiple times and never had a problem.

There are not many Carvels in Florida they are mainly on the East Coast. This Carvel Ice Cream store is the perfect choice for soft serve, hard ice cream and assortment of ice cream cakes. The staff is extremely friendly and helpful. read more

This place has amazing customer service! They went above and beyond for our bachelorette ice cream cake. The attention to detail and care was amazing! The owner and the lady (didn't catch her name) were so helpful and we are so pleased with the outcome of the cake, we couldn't ask for more! Thanks Carvel! read more

Not much to say about carvel. If you are from the north their reputation stands the test of time. If looking for an ice cream cake this store had a lot of cakes to choose from. I always go for the vanilla brown bonnet. I have to be honest I was disappointed (why I took a star away) ...the dipped chocolate was very thin. There was little to no crunch to it. Someone needs to teach this crew that you dip, freeze dip again the freeze. Makes for a much better cone. read more

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esta calificación la hago porque a mi hijo por un cake de helado médium le cobrAron 54.99 más tax 58.84, cuando yo llamo me dicen es 32.00, el es joven y lo compro, no tienen los precios puestos, lo atendió Yeheis A, es lo que dice el recibo.. y piens fue la que me respondió el teléfono... carvel es una heladería de muchos años , tengo 38 años aquí y la conozco desde entonces pero esta persona que atendío el teléfono no se pone de acuerdo con el precio... dice ella es la franquicia no ella , después cambio y me dijo el nombre de mi hijo, le pregunté y eso y dice mi hijo el único que estaba comprando read more

Ordered a custom ice cream cake and everything turned out amazing. Thank you! :) Was greeted very politely and got the cake exactly how I wanted it. read more

Order online for convenience for upcoming party. Cake look amazing until it was taken out of the box. Why is Fudgie the Whale outside green? Never have I had a previous cake with this issue. Attempt to report through their website and was told that it was "green whip cream." You tell me if that's green whip cream. You lost a customer. read more

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I love carvel tremendously. However this location on northlake sucks terribly. I cant stand the service. They have went through couple of different management and it still stucks. I've always have shopped at Haverhill location due to awesome overload, it just unfortunate it's out of my way. I wish the northlake location can do some much better. Due to being owned u can't complain to anyone and have issues address or concerned dealt with. This location service just sucks for the pass several years. For me to even do the review is me just being over it for something so simple. Zero rating read more

Stay away when the owners serve you. They are cheap and unwelcoming! Go to Jupiter instead . More customer centered and generous with ice cream ! read more

Carvel - Store - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

For my husbands birthday I had to get his favorite crunchy ice cream cake only from carvel. So so yummy thank you! read more

Carvel - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

Avoid going when the owners are there. They have no concept of customer service and they have a way of making you feel uncomfortable. Every time it feels like they are bothered by the fact that we are there and that they have to serve you and take your money. They are also pretty stingy with the amount of ice cream they put in the cup. Today we opted to go to public for a fraction of the price rather that dealing with them read more

Bernadette was amazing Really clean and courteous. I was greeted with a smile and helped beyond my expectations l. read more

So I love carvel! I could have Cookie Puss, fudgie the Whale, Tom the Turkey, Hug-me Bear or Every Wednesday is Sunday all the time. This location is clean and depending on who is working can be great. Last night the staff was on! What a difference it makes when you have smiling happy faces. The older couple who normally have been there should take notes. Much more fun when the staff is smiling and happy like last night. read more

Service was quick, have been to this carvel plenty and never disappointed on my choices of either a shake or cone choice.

My new spot for a sweet tooth in palm beach. Super clean, friendly staff, and good selection of fresh homemade ice cream. The ice cream is super creamy and so good. Lots of toppings to choose. Don't take my word for it but head over and check this place out! I'll be back when I'm in town! read more

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Love getting the dazzler and adding chocolate crunchies and cookie dough! Can't beat it read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

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Looking for an ice cream shop on a beautiful afternoon, we stopped at this Carvel and were extremely impressed by the employees. They were very friendly, knew what they were doing and the place was spotless! While we were enjoying our ice cream outside the manager came out and wiped down the door handles and tables! And the the ice cream sundaes were the best!!! We will definitely be back! read more

Yum! Somehow I didn't realize that there was a Carvel on Northlake. I got a cake for a work party. It was nice and fresh. Good tip, Wednesday they have buy on sundae get one free! read more

I'm so confused I rushed here to get here before 10 when they say they close. I get here at 9:38 and they're mopping the floors with the closed sign on? They really need to change their hours on google. Such an inconvenience to people and really unprofessional and misleading read more

Can't tell you how happy I am with my cake and the prompt service ! I was able to place a same day order with a custom cake. I went in and then we communicated via email. So helpful ! Was an odd cake request- so I appreciate them making it so quickly ! read more

Ended a long day here a banana split here. It tastes amazing. The location is family owned I believed. Staff is very friendly. The only needed is more seating inside. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

The staff continues to impress. We are now a good 7+ months into this, and they definitely have the right recipe. They even asked me about football team colors when they were making their cakes and they cared about my opinion. read more

Did you ever feel very unwelcome in an establishment!? My son and I found a Carvel store near us tonight, which was supposed to be open until 10:00. We walked in at 9:45; chairs were upside down on the tables already, and they were cleaning the floors. "We're only serving take-out now." We ate in the car. Meanwhile, sign on door already says "Closed" at 9:55. Still in the car, we could see the lights go out on the stroke of 10:00! Ice cream is delicious, but not the atmosphere! read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Palm Beach Gardens, Florida

This location not only provided an awesome cake for our company, but the owner and staff had excellent customer service. From the moment that I walked in, I was greeted nicely and the owner even open the door for me. These might seem like simple gestures but all of this makes a difference. For franchises, I value those that go the extra mile for their customers. This was the first time that I've actually purchased a custom cake from them and I applaud them for their job and service. read more

This place is great. Idk what all the other reviews are talking about.. a friend and I were in the mood for Carvel and this was the only one nearby. I live in Miami, but he was on vacation in WPB. I checked online and found this place with bad reviews. I read some of them and was surprised. They mostly all said the same thing about the people working their being unfriendly or rude etc.. I have NO idea what they're talking about. The people here were super nice and friendly. They even put up with us when we messed up our own order and had to go back in line. They were very busy but still managed to help everyone out and accommodate all the orders. Don't read the other reviews. This place is fine! read more

I love their ice cream but it is always melted. They are always shutting off the machines early and trying to get out. Also poor customer service. No one has ever been friendly to us here. I give them 2 stars only because they are close to our house. read more

Very nice people! . This Carvel has new owners and now stays open during the hours posted ! Friendly staff , family friendly and outside seating for customers with pups ! read more

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The old lady, her husband and daughters are running this business for a long time. I am a great lover of the brand "Carvel" and wherever I go if i see a "Carvel" ice cream shop, I stop by and take some bite. This store is just a few blocks away from where I live but sadly I just do not feel the urge to go there despite my love for this brand. You know why? Because the people who are running this place treat customers as garbage. I never saw smile from the face of the old lady, her husband or the daughters. I think they feel bothered to serve the customers. They should first take a lesson of customer service before opening a place like this. Rude, arrogant and unsmiling people like them should not be in charge of an establishment like this. read more

Great homemade ice cream and fresh cakes from the Carvel brand you know and love from childhood. The owners are very knowledgable and have been doing this for years. If they don't have what you want in the front case, ask them...they gave more freezers behind the counter. They have specials/deals on certain days...be sure to read the specifics to see if it qualifies...remember these programs are handed down from corporate in these types of chains and are not a reflection of owners. Who doesn't love a fudgy the whale or those chocolate crunchies on top of a fresh scoop? YUM read more

Definitely a fan! was so excited to see a Carvel as we moved from NY so I get so excited when I see restaurants or things that remind me of NY. I guess you can say I was a little home sick when we first moved not having all the great food but who cares we don't get snow:-) I always take the kids over to Carvel for a treat just as we did when we lived in NY. the family that runs this one is nice and store is always clean and smelling yummy!! if you haven't tried it yet go check it out and I highly recommend the ice cream cakes for a special occasion. enjoy!! read more

I can not believe that a place that serves food does not allow customers to use the restrooms! You serve food/ice cream and people need to wash their hands before they eat especially children! I asked where is the restroom, and the man replied we do not have a restroom for customers. Only for employees. Luckily the place next-door was nice enough to let my children wash their hands in their restroom. When I came back I spoke to the owner telling her that I'm sure it's against health code to not have people wash their hands before eating and not having a restroom. She lies to me and tells me it's out of order right now. When the man who made my ice cream told me they don't allow customers to use it. There's too many ice cream places out there to go to one that is like this. We won't be back! read more

My daughter loves this place but it's terribly expensive. We stopped last night on our way home from the beach.

Just awful customer service. I was mortified. I love Carvel and grew up with it, so no complaints about that, but from now on I am going to Publix to grab a Carvel cake or another Carvel store. Sad that a couple people can ruin such a fond memory. read more

Awful. Never again. The hard pack ice cream has no toppings in it at all. The cookies and cream is basically vanilla ice cream. When I said something g they looked at me like I was crazy. Stay away. Complete disappoint in all flavors. Been this way 3 tines now. Never again. read more

Brought in my emailed birthday coupon. Email said to present coupon (not print it out). After being ignored by the older male server, he finally asked if he could help. I was told I had to print out the coupon to use it and that it said so on the email (it didn't). He then walked away. Hardly the service one would expect. A definite way to ruin a birthday treat. My advice...go to Dairy Queen on US1 and Northlake. Great service and delicious blizzards. read more

Online it says it closes at 10 but it's already closed (9:46pm) so saddd :( I love the couple here!

Had an ice cream hankering and found this gem by pure luck. Clean and delicious flavors, great price, and a professional atmosphere. Got a Mother Earth shake, great dessert to end the night! read more

So funny, seeing the reviews below because I recently had a brief phone call to inquire about types of ice cream cakes and picked this exact sentiment up from a 3-minute conversation. You only have one chance to make a first impression. Having been on their side of customer service for several years myself, not sure why places are initially rude when you come from a place of inquiry. I'd hate to be on their bad side if I was a bad customer if this was how they treat someone on the phone that just had some questions... Thought I was overthinking until I read the reviews below that validated my thoughts! read more