Very very unprofessional and one of the worst customer service I have ever seen!…read more I came for acrylic-refill $45. And the guy who was doing my nails kept on paused me and cashing some customers out. The 3rd time he did that I asked him if anyone els can go instead of him, because it was not fair nor professional or respectful to keep on pausing my session like that. He was very rude and asked me to leave if Im not okay with this! I left at the middle of the session! I have never in my life been to such rude and unprofessional situation!

i just got them done, but they literally left a chunk out and it was 50 dollars plus tax and tips…read morefor bio extension. It is really expensive for the quality I got. the customer service sucks too, they are not patient at all and kept on rushing me. really not the best salon.... could definitely go to another place and get them done better and at a cheaper price. Update: after one week, my nail came off. the glue they use is such poor quality, it makes me want to cry. I needed to get it fixed after and I had to pay $6. JUST DONT GO TO THIS PLACE!! i would give a no star if I could.

This salon is a scam -- do NOT go here. I came in with a…read morefriend and was told multiple times that French tips would cost $15 each. After the service, we were charged $200 in cash -- no explanation, no receipt, nothing. When I called to question it, the staff literally changed the price over the phone mid-conversation. Complete bait-and-switch tactics. They refused to give a receipt, clearly trying to avoid taxes and credit card fees, and took advantage of two young women assuming we wouldn't fight back. Unprofessional, shady, and totally unethical. I've already reported them to Ontario's consumer protection authorities and the Better Business Bureau. I highly recommend others do the same. There are plenty of honest nail salons in Toronto -- this is NOT one of them

I need a lower rating then "not good". This has been one of the worst experiences I've had at a…read morenail salon. I went to this establishment for the first time with my mom and got a regular mani-pedi. The lady who did my moms nails took twice as long, while the one who did mine hardly put in the effort to do a good. In fact when she was putting on the nail polish she realized the polish was old/dry and not going on smoothly, so she mixed a nail polish thinner to restore the consistency, but I still noticed the lack of smoothness on my nails and when I brought it to her attention she told me not to worry and that "the topcoat will fix it". While, the nail polish was not fully dry and still shiny I didn't notice the state of the nails until later that evening, only then I realized how bad the quality of the nail polish was. The top coat she used left bumps/bubbles on all my nails (hands and feet). It was the worst mani-pedi Ive ever gotten. I called/texted them to address this issue (the pictures attached here were also sent to them directly) and the only thing they would say is that "we dont guarantee for regular polish". They refused to re-do them or reimburse me despite the fact that they are clearly responsible for the outcome when applying old dried out polish. I would highly suggest to anyone considering this place to NOT GO! There are far better nail salons who have proper customer service and have a bit of business integrity.

I came here with a Groupon for a full set of lashes. My appointment was for 3:30 pm which started…read more30 minutes late on account they were running behind. The spa itself is very lack luster and located on the ground floor of the Edward Hotel. Given it was cold outside, and the heat wasn't working, they had two small electric heaters plugged into the walls which within a few minutes blew a circuit and all the power in the spa went out. Fortunately hotel maintenance came to the rescue and was able to get the lights back on within the next 5 minutes. What normally would have taken 1-1.5 hours took 2.5 hours on account the cosmetician was coughing nonstop (which although she was wearing a mask, made me feel extremely uncomfortable and tense the entire time). Also, as there was no receptionist available, every time someone came in, she would leave me to attend to another customer. The floor of the room was extremely sticky. When I inquired about it, she told me the previous gentleman before me had come for waxing and what I was standing in was what remained as she didn't have time to clean the floor. All in all, I liked the way my lashes turned out but I wouldn't return because of my bad experience and how long it took as I wound up having to cancel my evening plans as a result.

The massage I received was UNBELIEVABLE. My husband bought it for me via Groupon, but they did not…read moredisappoint! Don't have much expectation in terms of how it looks, as it is in a hotel. It's very small.

Do not go here........... made roots ORANGE BLONDE and rest of hair black/red when I asked for…read morelight brown. This place has been apart of my family's go to since I was a child, eyebrows being their main success. This year it has changed owners and Veronica (previous owner) is no longer there. In replacement to her is BEEBEE (new owner) has no idea what she is doing, doesn't thread eyebrows... made the salon into an EVERYTHING SALON (hair, nails, eyebrows, waxing, threading, micro blading, laser) in my opinion it should have stayed being just eyebrows.... my shellac manicure I got done lasted 1 day and I had to go back to get it re-done.... and when they did so it still came off.... then I decided to get my hair done and dyed to a SIMPLE BROWN..... instead I came out with HOT ROOTS and red stray damaged ends... when I explained to her that I had virgin roots she still decided to do as she pleased with my hair tugging and pulling while hair dye was on with a brush..... using OLD towels that have stains to clean out the dye.... INSISTING I PAID FOR THIS MESS SHE MADE OF MY HAIR.... And instead of letting me go in peace she decided to call my grandmother????? I am 22 years old I do not need you calling my family members due to your mistakes.... so beyond unprofessional Please save your money.... do not come here.... the place went to shreds when Veronica left she took Golden sissors with her.

I went here for about a year until I stopped. Golden scissors is one of the better eyebrow places…read morein Scarborough. You're paying $7 which is pretty hefty but they shape eyebrows VERY well. My eyebrows were thinned a bit more than I'd wanted, but I was rocking that beautiful arch that I had been craving. However, for $7 I expect a very thorough job. I realized that when I'd leave, there would still be stray hairs which was SO irritating. Overall, I'd probably only venture here if I'm in the area and had plenty of eyebrow hair to spare. After a while, I had noticed that my eyebrows were getting thinner and thinner upon each visit.

DO NOT GO HERE FOR MICROBLADING - Unless you want to be semi-permanently disfigured by Azita. This…read morewoman is a contractor and only shows up on Tuesdays. As a contractor, she has no responsibility towards you as a client. You do NOT get a consultation from her because she does not speak or understand English well, or she pretends not to understand you. It took me over 2 years to get up enough courage to get my eyebrows done. I was shown pictures of Azita's work, but now I have to wonder if those pictures were pirated from other sites which perform microblading. I told her specifically what I wanted for my eyebrows, she snapped back that it was what she would be doing. She proceeded to draw an outline of the shape for my eyebrows. My husband told her that they were uneven. So much for her being a make-up artist. She visibly showed her irritation and proceeded to rub at the outline to fix the shape. Eventually, the outline looked okay and she proceeded to cut my brows. Please understand that someone is cutting into your skin with a blade and it hurts. Your brow areas are red and swollen, so it is difficult right after the procedure to determine how well the job was. As a fair and reasonable person, I waited till the recovery period was over before returning to the spa with my complaint. Please see the picture of my eyebrows. It is clear that Azita did not keep within the outline that she had drawn. My right brow is lower than the left, the left brow has an peaked arch while the right brow has an almost flat curve, both brows are thick and patchy. I get strange stares, and friends and family have asked me what happened. I went to other salons to see if they could fix my eyebrows, and all of them told me that I have to wait till they fade before they will touch them. Dory tried to force me to do a second session with Azita to fix her botched work. But seriously ! Would you want someone who has given you uneven, lopsided caterpillars to have another go at messing up your face ! My husband went with me in the morning to ask for a refund. We got some yarn from Atty about how their debit machine cannot process refunds. She said we would have to return at 5 PM when her daughter Dory will be there to process our refund. I specifically asked her to confirm that she will be refunding the full $1,072.09 that was charged to my credit card. Atty responded 'Yes', but she needs Dory to process the refund. We returned promptly at 5 PM to be told by Dory that she will not give us a refund for the microblading because she had to pay Azita, and Azita will not agree to the refund. So, you decide. Do you want to take a chance with this spa and Azita? It will cost you your looks and your money ! UPDATE to address Dory's Response: Dory, you clearly have no shame or dignity. But that was so obvious last night when you ranted at, threatened, and bullied me for one-hour-and-a-half. Yes, it took one-hour-and-a-half of having to be subjected to your nasty behaviour before you finally refunded a portion of my money for facials that I have not taken. Asking if we had been lied to when you overturned your mother's agreement to give us a full refund is not profanity. We were shocked at your abuse when we returned at 5 PM to get our promised full refund. Even now you try to force me to accept that the terrible work done by Azita is acceptable. Please see the picture of my eyebrows. And NO, I did NOT express that I liked my eyebrows after my procedure. I was in pain and tired; I just wanted to go home to recover. But you and Atty loudly proclaimed how great they were. I was red and swollen at the time, so what were you raving about ! This speaks volume as to the level of standards you find acceptable. Why would I accept any other service from you !! Your salon is empty of clients at most of the times I was there. You are not able to process a refund without calling the credit card company. What other business has that problem !! That probably means that you have a poor rating with the credit card company. Please do continue to argue with me. Let the readers see your lack of professionalism.

Atty Spa is very professional. I had already been there for a massage which was absolutely…read morewonderful. This time I went to get a Shellac Manicure. My cuticles always bleed when others do my nails. Atty did my manicure. She is meticulous and did the most wonderful job. Not only have my cuticles not bled - my nails look wonderful. I asked her to pick a colour for me which looks gorgeous, something I would have never thought to pick for myself. I will certainly go here again - the work they do is top notch. I love the service, and the kindness. It is one of my favourite spas to go to.