EXCEPTIONAL SERVICE - HIGHLY RECOMMEND!…read more I had an outstanding experience at RNR Tire Express on N. Main Street in Suffolk, VA, and I especially want to recognize Service Representative Baconta Buffalow for going above and beyond. After noticing my driver's side rear tire was low, I filled it and discovered a nail embedded in it. On top of that, my front driver's side tire had an inoperative TPMS sensor. I had an important appointment about 40 minutes away and very little time to spare after work. I stopped by RNR Tire Express hoping they might be able to help on extremely short notice. Not only did they assist me--they exceeded every expectation. Mr. Buffalow listened to my situation, understood the urgency, and immediately coordinated with the technicians to take care of my vehicle. While inspecting my tires, they also discovered internal damage in the tire with the faulty sensor that would have caused a dangerous failure if left unaddressed. Thanks to their thoroughness, they likely prevented a much bigger problem. Despite the last-minute request, they completed all the needed work quickly and professionally. The pricing was more than fair--especially considering the urgent timing--and they even applied a military discount without me asking. I left with peace of mind, safe tires, fully functioning sensors, and tremendous appreciation for the entire team. I highly recommend RNR Tire Express in Suffolk, their skilled technicians, and especially Mr. Baconta Buffalow, who made the entire experience smooth, efficient, and stress-free. This is customer service done right.

Excellent experience, I made an appointment on my lunch break as I work in Suffolk and live in…read moreNorfolk so I am not familiar with places here. They got my truck in when I was scheduled and completed my tires before my lunch break was over. The waiting room and main area was clean and inviting. I will 100 percent use RNR again. The staff was really nice as well. Thank you!!!!

My aunt and uncle were visiting from out of town and my uncle had some medical problems while…read morehere.... they were trying to get back home this morning and had a car problem in Suffolk.... I went and helped them and RIchard was very very helpful to meet our needs to get them back on the road. Thanks so much.

By far the best customer service from Herb and Tim. Because of these fine gentlemen, I will always…read morereturn to this store. They were personable and knowledgeable with the truck we had (91 chevy). if not they were quick to look it up. Thank you guys for an amazing experience. Can't wait to continue business with you.

Customer service was above and beyond! I came in with a dead battery ( with my 3 month old in tow…read moreduring the extreme heat advisory) and the staff were nothing but kind and accommodating- especially Ely J. He tested the battery and called someone to get it Changed out quickly so I could be on my way. Everyone I spoke to was pleasant and helpful. I will be back with any auto needs.

I have visited this location a few times and on each visit, I felt like my needs were met…read more The staff here seems knowledgeable and is forthcoming when it comes to helping one with their car needs. I was in need of a check engine code reader. Because I am not able to drive my car, I thought to myself, I should be able to rent one. I did a quick Google search to see if my thoughts were on point... yup! I called the store and inquired and was told the cost is $150. Yes it seems steep, but desperate measures cause for desperate gestures...and I was desperate! I pulled up yesterday about 1pm and the parking lot was empty. I figured I will be in and out. I asked the employee at the desk to rent the machine and he said, we do not rent those. Another employee (while on the phone) evidently was ear husslin - he responded, yes we do! The first employee reached out to someone in the back to gain knowledge and picked up the tool I needed. He began to express how he learned something new today - he wasn't aware of the rental program either. Well at least not with that tool. So yes, the rental is $150 + tax, but you get the money (deposit) back once you return the tool. I am not sure if the deposit is the same for all the tools, but that one in particular... $155. I only needed the tool for that day, but evidently you can keep the tool for as long as you need, but once you return it you get all your money back. I am loving this program! I returned about 3 pm and the parking lot was pretty packed. Luckily I did not have to wait too long to return the tool and get the money back. Again, my experiences (including yesterday) have been stellar. I appreciate this business and the employees. It is a little difficult getting out the parking lot merging into traffic, but just take your time. Check out this location. Have fun ~ be safe ~ enjoy life :)

Very competent, professional, and kind. They deliver honest professional service, with a smile. I…read morewalked in telling them I needed a new starter for my 4Runner. They analyzed the new battery, starter and alternator. They could have sold me a new starter. No questions would have been asked. Instead they only charged me a small inspection fee and sent me on my way with a true smile. I will always refer them.

Quick service, knowledgeable and beyond fair! He solved a mystery with my alternator issue that…read moreother mechanics missed! Couldn't recommend more 10/10 thank you!!

I had an agreement with these folks to come and get a 2004 Suburu wagon I needed to get rid of. The…read morewoman with whom I spoke said the tow truck would be at my house within an hour. After an hour and a half I called back to see if they were still coming; the woman with whom I first spoke assured the tow truck was on its way. Three hours later, no tow truck. What a massive waste of time. Their loss, the car's exterior and interior are in really good shape as are the tires. They could have made a killing on parts.

Went in looking for a couple of parts that I need for a Saab. To start the front building is in…read moreshambles and there are junked cars placed all over the parking lot. Immediately when I walked in the receptionist refused to acknowledge that I was there, even after knocking on the door as I entered. I asked if they had the Saab still since they were advertised as such on the website. I was told yes. I told her the parts I was looking for and she had ZERO clue what any of them were. Without checking anything she then told me that the car was not on their lot!!!! THEN she asked what exactly I needed from the car! Frustrated, yet still polite and respectful, I explained that it was a part of the steering column. She then got on her computer and told me, without letting me finish, that the steering column would be $125. I told her that I didn't need the entire steering column, just a specific piece of it. I was then informed that I had to buy the whole steering column, I had to pay up front AND WASNT ALLOWED TO INSPECT ANYTHING BEFORE PAYING. Also, there were no refunds for faulty parts. Finally, I asked if there were any way that I could go out to the car myself to pick the parts I needed, then bring them back for purchase. Even offering my ID and car keys to ensure I wouldn't run off with anything I hadn't paid for. She then said "You either pay or you leave we don't have your parts". Floored, I thanked her for her time and left. I was ready to walk in and spend $300 on parts that they otherwise would have gotten nothing out of. I hope when their business fails they look back and realize that they were throwing away free money with their pathetic business practices.

We've been out of heat for 5 days. It's below freezing at night. Called twice and were given a…read morewindow of what day to expect them. We are past that time and still no gas. Every number we call goes to a central answering place where we've had to wait 45 minutes only to speak with people from India. This is not only unacceptable but morally wrong at this point. We now have 2 people who are sick.

Our overall service was poor, rates seem to be the highest on the market. Was unwilling to pay for…read morecontract work required to finish an AmeriGas job which was not finished correctly the first time. I recommend you use another company!

I don't frequent this 7-11 much, but the 2 of the 3 times I have been there were bad. I came in…read moreonce with an $80 scratch off winning ticket and was told there was not enough cash in the register to cover it. fast forward 4 months later, different winning amount and same excuse, not enough money to cover the winning and tried to exchange the winning $$$ for more tickets. No thank you! I went a little further up the road to a different 7-11 and had no issues with receiving the winning funds. I am going to report this particular one to the Lottery officials to let them know 7-11 does not fully support the program. The Cashier handed me my winning scratch off stating, "I can't cover this and congratulations." 1928 Holland road location in Suffolk VA. 23434

Stopped at this location on way to Virginia Beach tonight for snacks. Observed the employee…read morecleaning the gas pumps while smoking a cigarette.