Great cigar lounge. Friendly people. I've been well cared for by the staff. Very large humidor. Might be bigger than my apartment.

My spot, period. Great bar, top shelf bar, great location and good people from all walks of life.

Ordered: Romeo y Julieta 1875 Nicaragua Connecticut (~$10) Aya's take: I don't know the first thing about cigars but we found ourselves here to unwind before heading back. After speaking with the worker there, we got the Romeo y Julieta 1875 Nicaragua Connecticut which is supposed to have a smooth and mild flavor profile along with being creamy with subtle hints of spice and sweetness. Although I didn't really enjoy smoking the cigar (I guess it's not for me...yet), it did have a crisp & clean finish. They have tons of cigars to choose from making this a great spot for new or casual cigar smokers! read more

Casa de Montecristo - Romeo y Julieta 1875 Nicaragua Connecticut (~$10) - Tobacco Shops Near Me - Dallas, Texas

Great place for cigars Location is convenient with plenty of parking Humidor is huge- great selection with so many options The service from the young lady was the best The lounge is enormous Definitely a go to for a relaxing time and smooth stick read more

Casa de Montecristo - Tobacco Shops Near Me - Dallas, Texas

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I had a great experience working with the sales team from Casa de Montecristo. I had a big golf tournament coming up and the sales team was able to recommend several different options that would keep novice and seasoned cigar smokers happy. They were able to get me three different boxes that were around a modest price range. The sales rep I worked with is Vernon. Great job! read more

Turns out female manager kicks out women because she was talking to someone the manager had a crush on -- allegedly. What kind of weirdo does that. Overview::: I was deeply disappointment and emotional distress regarding my degrading treatment at Monte Cristo on Saturday, February 21, between approximately 6:45 p.m. and 8:15 p.m. I have been a loyal patron of Monte Cristo since its grand opening. Over the years, I have consistently supported your establishment and have never witnessed police being called on a patron, nor have I ever seen someone asked to leave without explanation. Until this incident, I had always felt welcomed and valued in your space. That evening, I arrived as I had many times before, made my usual rounds, greeting familiar faces, and was kindly given a complimentary drink at the bar. I then sat to enjoy the live band, cheering and discussing the music selections with another patron. While explaining something about pitch, I leaned closer so he could hear me over the music. Suddenly, I heard Liz (female, short, manager) say that I was being "aggressive." I stood and calmly said "excuse me" to understand who was speaking to me, only to be told again that I was being aggressive. As a 5'11" Black woman, I am acutely aware of the harmful stereotype that labels Black women, particularly tall Black women, as inherently aggressive. Consciously attempting to counter that perception, I folded my arms and asked who she was. Only then did she identify herself as the manager. I asked how I was being aggressive and whether there may have been a cultural misunderstanding in interpreting an animated conversation about music. Rather than clarifying or de-escalating, she immediately escalated the situation and told me to leave, or she would call the police to have me removed. I then asked for her full name. She refused to provide her last name. After the incident, I called the establishment to follow up and again requested her last name. The employee who answered the phone--an individual with dreadlocks--hung up on me and then turned the phone off. That conduct only compounded the unprofessionalism of the entire experience. Within moments of the manager's threat, law enforcement was involved. I was not drunk. Had I been intoxicated or disorderly, the responding officer would have arrested me. That did not occur. Instead, I was accosted by police and pushed out of an establishment I have supported for years, labeled "aggressive" without explanation. The humiliation of having police called on me in a public setting was deeply embarrassing and degradingly painful. It was shocking, humiliating, and profoundly hurtful. Especially when that is so rare, and there is no evidence of violence and I've nor more friends have never witnessed anyone having the police called on them. . The optics being labeled "aggressive" and having the police called despite exhibiting no violent or disruptive behavior--are extremely troubling. Historically and socially, such actions carry serious weight and consequence. That reality cannot be ignored. This was not simply a customer service issue; it reflects a deeply concerning bias in perception and response. I have since spoken with multiple friends and fellow patrons who were present that evening. Many expressed confusion about why I was asked to leave and observed that the manager's tone and approach appeared unnecessarily confrontational and escalated. From a customer service standpoint, this situation was mishandled at every level: * A manager should introduce herself professionally before confronting a patron. * A patron should be discreetly pulled aside, not publicly accused. * Clarification and de-escalation should precede threats. * Police should be a last resort--not a first response to a conversation about music. * Management should be transparent when asked for identification. Your manager's conduct demonstrated a lack of basic customer service skills and a concerning absence of sensitivity and cultural competency training. In today's climate, optics, bias awareness, and de-escalation skills are not optional; they are essential. read more

Be VERY CAREFUL here...Tried to swindle me and a friend out of a lot of money tonight; thought they had a couple of marks. My friend is an older gentleman and they tried to charge him $300 for a single cigar...I called BS and said that wasn't even possible to have a single non-Cuban cigar in their store, and they sure as hell wouldn't keep it in the regular walk-in humidor- amazingly, after I put up a tiny bit of resistance, they said don't worry about it! They have seen me for the last time and I will be in touch with the authorities first thing in the morning!!! read more

Came to see my brother and the aura was comfortable. One of the BEST Old Fashions I've had in Dallas. Thank you Nikki. read more

Casa de Montecristo - Old Fashion - Tobacco Shops Near Me - Dallas, Texas

Went here with my girlfriend to celebrate my birthday. Whine our Waiter was very attentive and friendly, the bartender was horrible. He messed up the first round of drinks but we kept them and just asked for the next round to be corrected. He intentionally made the second round of drinks wrong. We know this because he was he made derogatory comments as our Waiter brought us the drinks. Needless to say, we returned those drinks . This place is not worth the poor customer service. I do not recommend. read more

Casa Montecristo off Oak Lawn is a hidden gem for cigar enthusiasts and anyone looking for a relaxing, upscale atmosphere. The humidor is well-stocked with an incredible selection of cigars, catering to both seasoned aficionados and newcomers. The lounge is spacious, comfortable, and perfect for unwinding--whether you're watching a game, enjoying great company, or simply savoring a cigar. The person working didn't seem to keen on helping me though when I went in the humidor. If you're looking for a premium cigar lounge experience in Dallas, this is the spot. Highly recommend! read more

I've been here a few times after work specifically on Tuesday's because our group meets after work. Very relaxing spot, good cigar selection & great drinks. It's been very cold in here lately, bring a sweater. Although I've been here the last 3 times look long for bartender Resha and to our disappointment she's scheduled off during the week when I asked for her today. Nothing against the other young lady but Resha brings a different presence and service that we've grown to love and now miss. Will be back for sure, hopefully she'll be here. read more

Nice little place to get a beer or a pour & light up a cigar from their humidor. Great conversation with newly made acquaintances and made some new friends. read more

A great place to relax & get work done. This lady name Resha(bartende), was nice & very communicative!! read more

Great experience. Staff was amazing, drinks were great and wonderful music. Special shout out to Nikki. Made the night great with your smile. Thanks read more

Spacious cigar lounge with quite a selection of cigars. I bought a pretty unique/rare cigar and thoroughly enjoyed it which was recommend by an employee. I had to do a good scotch with it so did the Macallan Harmony collection. Everyone in here seemed to keep to themselves and had their own groups to chill with and lost of single individuals including myself just enjoying a cigar by themselves. Definitely a place to check out if you in Dallas. read more

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Resha iis the BEST. Great drinks and great service. Over all great experience staff was great but Resha was the best. Her drinks were on point and her positive attitude was amazing. I'll be back everyday I'm in Dallas read more

I've been to this place multiple times. Great cigar selection and drinks but this past Sunday the manager Ashley was very rude to the male employee working the humidor. There was a heated conversation in front of us where she even told him this is not a democracy! I'm a business owner myself and I believe everyone deserves respect and her behavior was very unprofessional. If I ever had a manager at my business that was like this manager she would be gone instantly. It was very busy but bartender Resha was very attentive and made a great sidecar. I had one more drink after she left from the new bartender Sebastian, he needs more training. Also had passion marks all over his neck and was not dressed professionally. read more

Solid. Good smokes great drinks. Cigar selection was fantastic. Exactly what it should be. They even had some Liga Privadas read more

Resha!!!!! She is the best bartender. Her drinks were on point, her personality is infectious! It was our first time here and we will be back!!! read more

Love this lounge. The guys that work the humidor are helpful. Drinks & cigars are good and reasonably priced. Few coworkers & I meet up here after work for Resha the bartender's sidecars and old fashions, the BEST in Dallas! Jona makes this specialty cocktail that is amazing as well. They have to keep the best bartender's on deck! read more

Great humidor and selection. Got an H Upmann Barber Poll. Picked up a few sticks for the road as well. read more

Casa de Montecristo - Tobacco Shops Near Me - Dallas, Texas

Stellar humidor really good cigar selection with deals and great service! A nice bar, great staff, very professional, definitely on my go to list read more

I love Casa de Monte Cristo, Boca Raton, Florida location. My husband, Edwin De jesus Lopez and I attended the wine event last week and it was phenomenal. All the beautiful events they host in are amazing and spectacular. When you go to this location, they treat you like family. If you have not been to this location, you need to go because the service and the events are amazing and this is the only place I like to go. Thank you, Joel and Alex for bringing me to this amazing place. read more

First visit for my birthday and because of Resha the bartender my experience was amazing! Cigar selection was great & Tavish was a big help in the humidor. Won't be my last time & I appreciate the hospitality. read more

Turn the AIR DOWN! It's ENTIRELY too cold in this place!! Other than that, great establishment... Resha is a great bartender though.. personable, makes drinks well and controls her space well.. great experience .. just turn down the air read more

Decided to give this cigar lounge a shot! Walked in on a busy Saturday night, the vibe and atmosphere was great. Tall ceilings, which helped absorb the smoke. Bartenders were friendly. Their draft beer system did not work, which was a disappointment, but they had the same options available in bottle. They had a huge selection in the humidor, which I especially appreciated. The only downside was that there was no staff in there to help. I tend to go to the same cigars if I'm picking myself, so I was looking for a good medium to full body cigar that would be a new option. Since there was no help or stuff in the humidor, I just picked one that I normally go with which was delicious. Overall, this is one of the better cigar lounges in Dallas and I would highly recommend. read more

I've tried several cigars, but never came to a cigar bar. Great & convenient location! Me and my partner wanted to try something new on 4th of July. Since we were not traditionally celebrating, we thought it would be best to get out. As soon as we walked in AJ showed us where to start. We went in the cigar selection room where he notice the lost look on our faces and came to assist us quickly. He gave suggestions and also mentioned pairing knowledge. We had no idea this was a BYOB so we left, bought whiskey and returned. AJ did a great job with assisting us and I really appreciate the exceptional service! We will return. Thanks read more

Nice chill spot to come relax and have drink and smoke a stick. They have a great selection but the turn me on to their personal brand now it's my go to and the price was good as well. read more

Great atmosphere for a quiet and discrete smoke while enjoying a cocktail. DFW is not short of cigar lounges throughout the area but this is my "GoTo". Staff are engaged professionals. read more

If you love good cigars, a great pour, and real people, if you value good service and you're more interested in being in the right place instead of being seen in the right place, this is your place. Welcome. I'll see you there. read more

Nice lounge with plenty of ventilation and cozy chairs plus a full bar. Great energy within the lounge and an excellent selection of cigars. read more

Casa de Montecristo - Tobacco Shops Near Me - Dallas, Texas

Bartender Resha makes the best sidecars! I love her energy and great customer service read more

Casa de Montecristo - Sidecar - Tobacco Shops Near Me - Dallas, Texas

Nice Cigar lounge with live music on certain days of the week. Free parking lot. Cocktails were pretty good. Has CAVA and Tom thumb near by if you want to eat somewhere. Comfortable seats and adequate sound level to still conversate with others. Nice for cigar smokers. Not a place for families. read more

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I am going to start with this.. Caleb is the best bartender I have ever had the pleasure of knowing!!! We came here for my boyfriends brothers birthday. The men all loved the cigars while the women enjoyed the drinks. I asked him to make me something with Gin.. he delivered! All the women asked for him to surprise then after we told him what main liquor we drink.. HE DELIVERED! It was like 5 out of 5 he made drinks and no one had a negative thing to say. If you come here and he's bartending, get a drink from him!!! And the cigars are good too!!! Can't forget about the cigars! Lol. read more

We stopped in there last weekend because we were looking for a new place to get cigars. They have a good-sized walk-in humidor featuring Monecristo cigars and plenty of others. The staff was friendly and helped us pick out some new sticks that we hadn't tried before. Then we had a chance to sit at the bar for a while. The bartender was nice. They don't have a cocktail menu. I would recommend they consider adding one because people asked about it a lot while we were there. They have a good spirits selection with some high-end picks. However, their beer selection was pretty lacking so it would be nice to see some more options there. They had some different wines. We actually had conversations with the bartender on what we would recommend there. Everyone was super friendly and we had a lot of good conversations there. Fun place. read more

My wife and I live across the street to this great cigar lounge, we frequently go and highly recommend if looking for a premium stick and great bar service! Both bartenders Caleb and Jasmine are wonderful, great customer service and always have a smile on their face, very welcoming and always remember their customers. Their is a newer guy and sorry can't remember his name but has a short beard younger, he is also very polite and helpful, always greeting customers, suggesting cigars to try but very engaging. He also keeps ash trays fresh and continues to check on each customer. All in all great Team! A few items to note to the owner/ company that would make this place stellar and not just good would to offer more whiskey & bourbon options, the offerings are pretty slim and being a cigar lounge they go hand in hand. We always struggle to select our drink choices when we come which is often, the more options perhaps more sales and profits. One other item to note since we do watch a lot of games while in the company of friends there including the most recent Super Bowl game, the TV's are way to small especially in areas on the side walls, the Tom Thumb side of your lounge. You could easily have 75-80 inch screens making it much easier to watch from anywhere in the lounge, the bar TV's are good for those at the bar but it makes it hard to see from across the room not able to see the scores, clarity could now be at-least in 4k especially on the heavy smoke filled room days when it's hazy to see the screen. Hope this feedback is welcomed but small asks to us who come often and support the business, we do appreciate having this lounge in our neighborhood and can't thank you enough, many fun memorable times are spent here! read more

First time - OUTSTANDING! Lauren the bartender made me a drink that I requested from my 'home town' photo ingredients perfectly. The service and attention was outstanding. I was able to work and enjoy the establishment. Highly recommend. Thank you to all!! read more

I was in Dallas visiting my Son/vacation and wanted to get a nice cigar for a friend back home. Yelp directed me to Casa de Montecristo and I couldn't be more happier with the help/knowledge I received from Demetrious. Sorry if I spelled his name wrong but he knew exactly what I needed...I have no clue on how to buy or smoke cigars btw. Great experience read more

It's not my "go to" cigar spot, but I'd be lying if I said the customer service experience isn't of quality. Energy is nice even more so on a "lite" night. I'd like to shout out Resha, and the whole staff that was there Thursday night. A reminder that hospitality is not gone. read more

Great atmosphere. Spirited discussion about problems with Dallas Cowboys... Great selection of fine cigars and drinks