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    Casa Kawi

    4.8 (4 reviews)
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    Ask the Community - Casa Kawi

    Starbucks

    Starbucks

    2.3
    (7 reviews)
    2.0 mi

    They were very busy and the line was pretty long but it moved pretty quickly. The wait for my…read morebreakfast was about 5 mins.

    My biggest complaint was friday (6/19/26) morning during checkout we decided to grab coffee from…read morestarbucks in the main lobby new tower, the young lady was extremely rude to a few customers that was in line before me, one lady was over charged and when she asked for her change the employee acknowledged the over charge but refused to give the lady her $1 before the customer asked for a manager. The young lady aggressively snatched a $1 out the tip jar and gave to the lady. The same employee was stockpiling coffees on the counter as she slammed the cup down she spilled a whole cup of burning hot coffee onto my husband's arm. No apology, she just looked shocked. I asked for a incident report she lied and said they don't use them. I knew better! I asked for management and a refund on my order. She walked away as if i wasn't politely speaking to her. She offered no compassion or even a apology for a mishap that was actually caused by her. The manager was made aware of the incident as well as EMT service guy whom renders aid, yet still no apology was made nor was I refunded for my purchase. Another customer ask for a cup of ice to help soothe the burn on my husband's arm...the employee offered no assistance! Again the hotel and casino staff were very friendly polite and helpful during our stay, But the young lady at the Starbucks in the newer tower was extremely rude and careless. I think her name was Laronza or something close to it. And yes an incident report was filed.

    Photos
    S'mores Frappuccino
    S'mores Frappuccino
    Tropical Butterfly Lemonade Refresher
    Tropical Butterfly Lemonade Refresher
    Horchata Iced Shaken Espresso

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    Horchata Iced Shaken Espresso
    Front Porch Cakery & Deli

    Front Porch Cakery & Deli

    4.4
    (73 reviews)
    1.7 mi
    $

    The food was so good! I ordered a BLT sandwich with BBQ chips. The sandwich had amazing flavors and…read moreI loved the chips. The food came out fast and the workers were so sweet! The restaurant was super cute inside and out! If you're visiting the Smokies and you're looking for somewhere to eat, this is your place!

    My family and I visited on July 9, 2026. The service was good, and everyone we interacted with was…read morevery friendly. Unfortunately, both my wife and I became very ill after eating here. We ate lunch around 2:00 p.m. I ordered the Grilled Reuben, and my wife ordered the fried bologna sandwich. Less than an hour after our meal, I developed severe diarrhea, and every time I tried to eat afterward, it became worse. My symptoms lasted for several hours, continuing until about 1:00 a.m. My wife also became sick shortly after me, though her illness wasn't quite as severe as mine. The only other meal we had that day was breakfast at around 7:30 a.m. at a different restaurant in another state, several hours before lunch. While I can't say with absolute certainty what caused our illness, the timing of our symptoms makes us strongly suspect it was related to the food we ate here. Because of this experience, we won't be bringing our family back.

    Photos
    The deli counter.
    The deli counter.
    The perfect toasted hot ham and cheese sandwich.
    The perfect toasted hot ham and cheese sandwich.
    Sandwich box packed neatly for travel/to-go. Sandwich in a wrapper, chips individually bagged, and the pickle wrapped in aluminum foil.

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    Sandwich box packed neatly for travel/to-go. Sandwich in a wrapper, chips individually bagged, and the pickle wrapped in aluminum foil.

    Casa Kawi - coffee - Updated July 2026

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