Let's start with the great - the staff was absolutely amazing from top to bottom. All the…read morerestaurants, pool and lobby bars/service, entertainment, and the spa. Especially my buddy Ivan at the breakfast buffet who was one of the nicest and most genuine people my lady and I have ever met! Zero complaints here... The good - I wanted to put the food in my positive comments but couldn't. Out of the 6 nights we had dinner, 1 was not good at all, 1 was just ok, but the other 4 were all great. The one that was not good at all, I couldn't even tell you what place it was serving from. It was in the Mexican restaurant but they were going off a different menu that day. The breakfast buffet each morning was always spot on, especially the omelette station. Got one of those every morning and they were delicious! Even with my 2 bad good spots, the service still was always spot on! The bad - hot hot hot!!!! the AC was the worst I've ever had and this was throughout the entire resort. Even the room AC was terrible and even at night it never got cold where I would expect this to be the coldest place in the resort. This also goes for the party of 20 that we were there with and that was 10 total rooms were all terrible AC so it wasn't just mine. All the restaurants with being enclosed it was awful. Constant sweating wherever you went. I felt terrible for the staff as they have to deal with the for a living and I was only there for 1 week. Every single employee/waiter/host, you name it was dripping sweat with every move they make. Dripping!! Again this is with the enclosed spaces where the AC should be pumping, but no it was not and I don't understand that. Fix it!!!! I will not come back to this resort just for that reason along. Very sad but that on the resort owners and management to fix such a simple issue. Also another bad was the beach. There was simply not one person out there on what should be such a beautiful beach with alllllllll the seaweed that takes over. Yes it's tough and I'm sure cost a lot of money for them to continuously be cleaning it up since it'll never stop, but isn't that what you're supposed to do when you own a resort to keep people coming back or at least for the first time?? Especially after you read my review along with others that mention this same issue. Plus all the seaweed with the sun beating down on it sent a stench of rotten eggs throughout the whole property. Some days were worse than others Overall, the resort grounds itself were nice. One of the smaller resorts I've been to, which isn't a bad thing, but they also did have one of the best pools I've ever been to. It was enormous and even with tons of people in it, it never felt crowded. Good temperature too. Again, the staff was unbelievable, but they need to get that AC fixed immediately and do it for the hard-working staff. Obviously for us the vacationers too, but like I said, we're there for only a specific time and these guys work there (hard) day in and day out. Fix it fix it fix it! Fix it for the staff please!!! As I write this review in my amazing cold AC....

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.

PROS AND CONS (9 day stay) Cons…read more-I killed about 20 German Cockroachs , the hardest of the cockroaches to get rid of indoors. They treated while I was there but it takes time and I was careful to inspect clothing when I returned home, wash right away. I'm an extremely clean guest. -Water went off for about 12 hours, a common issue in Mexico. -Cover all food. -The bed was hard, not good for side sleeping. -Propane stovetop was great BUT no ventilation and a strong odor. Be sure to open a door or window. -Some black mold painted over on the AC wall. -Promised cleaning mid-week was not delivered on time. -Host gave unwarranted criticism for leaving edible food in the fridge and placing small, sealed, full trash bags outside the door until I could take them to the receptacle. ********************************** Pros -Clean - Excellent Location -Great AC -Good WiFi -On Site Management/ Owner, though Unempathetic Concerning Insect Problems. -Responsive -Sweet Doggo -Bicycles Available -Excellent Location -Quiet & Restful I left the room spotless and have photos to that end, except edible food rice, olive oil and eggs / beans in the fridge which the staff might be able to eat. She did, in fact, give it to the painters for lunch. You pay a big cleaning fee so they do actually need to clean between guests. Owner complained on AirB&B that I didn't leave it clean. Nonsense.

Very poor experience and I haven't arrived yet. Am a month and a half out from a month long…read morereservation and courteously asked the hosts if they'd be amenable to cancellation my reservation with refund (their normal policy is a week prior to arrival) via Airbnb. Their first note was agreeable but when Airbnb reached out that the choice was theirs, they only offered 50% refund even though they have an entire month and a half to still rent out. This is what greed looks like. I am now unable to stay with my family during a time of need and am forced to continue with travel plans given the inability to forgo this huge cost. Again, this is what greed looks like during a time the world needs the opposite. Not looking forward to the forced stay whatsoever.

If you are looking for a laid back place to vacation, this is your place. If you are looking for a…read moreparty scene this is not your place. We enjoyed the fact that it was so laid back, but with that being said we had wished that the bars around the pool stayed open past 5 pm and that they opened before 10 am. We love some mimosas and bloody Mary's in the morning, but unless you go to the restaurants for breakfast you are out of luck. The food was good, and the only complaints was that the pizza place is over where the kids play that is pretty far away from where we were and there were no pool side burger or taco places. They occasionally had a pop up that you could get food but it was specifically between 1-3. Don't get me wrong the pizza was great we just were not going to walk that far to wait an hour to get our pizza. Drinks were great and entertainment was good as well. We were there with the friends that were members, but after seeing the difficulties they were having we definitely will not be joining.

Its Friday 10/24/25 and we just got a update that our United Airlines flight is canceled due to…read moreSTAGE 4 Hurricane Melisa. Jennie the manager of booking is not issuing a refund as its "still safe to travel", we have a 3 month old whos coming as well. Ive never seen a hotel be so Greedy and give no refund or offer a change of date with such a sever event. Just a heads up the staff and particularly management at this place is not just unjust but its cruel making us pay for a 5 day stay WITHOUT even being able to get to the island in general. Id stay somewhere else where they care about their guests.

5/5 Highly Recommend…read more We booked two private tours with Absolute Adventures: first the Tulum Ruins, Swim with Turtles and Mexican Lunch on a Monday and then the Two Cenote and Mexican Lunch on Wednesday. For Tulum and Turtles our tour guide was Luis and our driver was Rodrigo. For the Cenotes, our tour guide was Arturo and our driver was Enrique. Both guides were exceptional and both drivers took good care of us. Booking online was simple and their communication about the tours, both confirming the tours before we left home and same day communication about pickup, was excellent. Our hotel turned out to be a headache about letting outside tour companies onto the property, and we ran into some real meet up issues because of it, but the team was super responsive and got it sorted quickly. It all worked out in the end, and honestly that kind of responsiveness under pressure told us a lot about how they run things. We started our Tulum tour early to beat the crowds and heat (highly recommend!). Luis guided us through Tulum and made sure we stayed hydrated the whole time, which matters more than people think when you're out in that heat. His knowledge of the area, the flora, the fauna, the history, was genuinely impressive, and he had this rare ability to be educational and entertaining at the same time without ever feeling like a lecture. At our turtle excursion he schlepped our gear and made sure we didn't forget anything, none of which was his job, he just did it because that's who he is. I was also practicing my broken Spanish throughout the trip, and Luis never once made me feel dumb or embarrassed when I got it wrong, which I really appreciated. For our next tour, Arturo took us to the cenotes. When he picked us up, he suggested we visit a different cenote than what we'd originally booked. I was a little skeptical, figured he just wanted a shorter drive. I was completely wrong. The cenote he picked instead allowed us to have two totally different types of experiences that we would have missed entirely otherwise, and I'm glad we trusted him. At Cenote Jaguar, Arturo gave our kids real time and space to jump and play, which ended up being a highlight of the whole trip for them. At Cenote Dos Ojos, claustrophobia was a real concern for us. But Arturo's tour through the caves was informative and calm enough that we felt genuinely safe the entire time. Between the logistics, the guides, and how they handled a hiccup that wasn't even their fault, these two tours were one of the best parts of our trip.

My husband and I traveled to Playa del Carmen for the first time and booked an excursion to the…read moreTulum ruins, a cenote and lunch. Our tour guide Eddy was beyond amazing! He was so knowledgeable and taught us so much about the area, the ruins, including a lot of info about Chichen Itza even though it wasn't on our tour. I learned a lot about the Mayan people and Aztecs. Unfortunately I underestimated my ability to handle the heat in the area but Eddy and our driver Rodrigo were amazing! I hung out in the shade so my husband could finish the tour, then Eddy got me out of the ruins so fast and back to Rodrigo. We had to cancel the cenote due to my heat exhaustion but they were so understanding and patient and got us back to our resort quickly. If ever in the area again I would absolutely try again and request Eddy as our tour guide!

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

** Unforgettable Private Tour - Adrian Is the Best!**…read more My wife and I booked the private tour to Chichen Itza and Ek Balam, and it was the highlight of our trip. Our guide, Adrian, was outstanding: knowledgeable, passionate, and clearly proud to share the real history and culture of the Maya people. He brought both sites to life in a way no guidebook could, and we never felt rushed. Climbing Ek Balam and standing in front of El Castillo with someone who truly knows the story behind every stone was incredible. We were so impressed that we booked a second tour with him the very next day to see the Tulum ruins before our afternoon flight. He planned it perfectly, so we got a full experience and still made it to the airport with no stress. Professional, personable, flexible, and genuinely kind. It was worth every penny. Whenever we're back in Mexico, we'll book with Adrian and Living Dreams Mexico again and again. Highly recommend! -- Kevin & Sureni

We booked LeZebra hotel. We got Alondra and a driver the first day trip. The second day trip was…read morejust Alondra. She is an Ahh-mazing tour guide and person. She took photos for us and send a link so we didn't have to worry about getting our phones wet. She took us to local food and private cenote places that were incredible and we never would have found on our own. She is incredibly kind. Speaks fluent English and Spanish. She assisted with us shopping and other things we needed besides the tour. I would love to use her the next time we come back again.

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Super excellent service from beginning to end! We took Happy Shuttle to our Resort round trip…read morewithout any issues! Hernan Raigosa was our driver back to the airport from the resort and he was AMAZING! He ensured our experience was top notch! Hernan was well versed in the local landmarks and surrounding excursions. Hats off to this hardworking driver!!

The Grand Mayan needs a refresh. The property is located in Vidanta Resort. It looks as if it…read morehasn't been updated since it was built. The furniture is outdated, the plunge pool doesn't hold water. The kitchen was not equipped with basic items. There was one knife for cutting large items, no steak knives, no cutting board, no tupperware or containers for storage. The transportation around the property is clunky, Disneyland type trams. Give yourself an extra 25 minutes to go anywhere. Some of the resturants are ok, however Salum is your best option. It's appears to be the newest. If going to Vidanta, stay in the Vidanta proprty.

The Grand Mayan is located at the Vidanta Resort in Riviera Maya (south of Cancun). This is one of…read moremany 'hotels' on the resort. Our room was spacious and even had a small pool plunge on our deck. We ordered room service a lot which was convenient in between meals. The resort is huge. Lots of walking. The staff were so so nice and accommodating. Super clean and so many wild animals and plants call it home, I can see why! The Coatis are the cutest and the iguana / lizards are huge and just hang out by the pool sunbathing. They had a water park on site, a huge PGA golf course, and also cirque's de soleil - "Joya" - the only one on the east coast of Mexico. The show was outstanding and highly recommended doing the dinner before the show! There are shuttles from place to place, but there is still a lot of walking. My favorite was the flamingos, and crocodile tour! The easiest way to navigate around is the Vidanta app. It was fun checking everyday to see the daily activities and where to eat (I also planned ahead before the trip). They had a lot of evening festivities and loved getting dressed up and having all the local food. All the pools have a bar which was so convenient. The main pool was near the beach and easy access to the water! They have a grocery mart with the best crepes, along with a gift shop and some snacks and food and alcohol. We went during Halloween week and they had everything set up for Halloween and also Dia De Los Muertos (Day of the Dead). It was gorgeous with the decorations. This resort is for time-share holders only! They had a lot of security to get in and out which made us feel safe that no one was wondering around. Your room key is a wristband which was good because we never lost our room key! Really have to give it up for the staff. Everyone was awesome & great!! Made a great memorable trip!!

Do not book with these people. I provided the my flight number and they showed up 11 hours before…read moremy flight and left. Never sent another car so I was forced to book another taxi. Then I try to email them and all emails bunce back. Just book on the spot-prices are almost the same

It is highly recommended that you plan your transportation before you land. Walking through taxi,…read morevan, car, and time share vendors is the closest a guy will experience what it must be like for a girl walking passing a fraternity. We had Super Shuttle planned ahead of time (via Expedia), so I just put on mental blinders and walked out of the airport. I quickly found a friendly agent with my name on a sign (spelled correctly-- take that, Starbucks) and was ushered to a waiting area. Within fifteen minutes we were aboard a private air-conditioned van. It was a shuttle and it was super.