Kathy is the best! Her responsiveness is immediately when I reach out to her. She makes me feel like a valued tenant. She is just wonderful to talk to and makes living here feel like a true community. I recommend this property! read more

The management allows the outside construction workers to park in tenants' assigned spots. This has been an ongoing problem for years. The Miracle Mile managers don't even reply to the emails. It's not a nice surprise to come home from work to find a truck parked in your spot with the building manager nowhere to be found. No notes about the ongoing construction either or that the parking may not be available until 6 PM. Nothing. There's poop on the grass by the pool and pee in the elevator and on the premises. The apartments themselves are painted weird beige, including the ceiling, so it feels like living in a dark cardboard box. Getting maintenance is not easy; sometimes it takes days, sometimes they never come and say they don't have the equipment. There's no security person on the premises even though they advertise that. Some of the machines in the gym don't work and nobody cleans there. The pool is still unfinished. Since it's close to the highway, there's black dust on the furniture and vacuuming often is a must. Location itself it's great and they pay the water and gas. read more

Casa Serrana - Apartments Near Me - Los Angeles, California

I've been at Casa Serrana about a year. My experience has been really good. Yes, it's an older building and the elevators are slow but the management team is responsive and respond to problems quickly. Kathy is always there to listen if I have any issues; she's helpful and accommodating and works tirelessly to get things done. Gustavo is incredibly friendly and has helped me any time I needed it. He works hard everyday to keep the place clean. The pool area, barbeques and gym are beautiful and the price is competitive compared to other apartments in the area. I definitely feel that I'm getting great value for what I'm paying. read more

Kathy, Gustavo, and Manuel are the best. Very kind, accommodating, and respectful people. They always attend to my requests and keep the apartment complex safe and clean as best as they can. Dog owners themselves are not cleaning up after their dogs and it's not admin's fault they don't have basic human decency. The complex right by the freeway but it's like white noise to me, doesn't really bother me. It's walking distance to Vons, Trader Joe's, and all those good Culver downtown restaurants. Cheviot Hills Park is also very close if you're a sporty person. My neighbors have been nice and respectful too, haven't had any problems in the past year I've been here. The unit is very spacious too for the price. read more

I had about a million problems with this apartment I lived in. First off, there was constantly dog piss in the elevator. The apartment did in fact clean the elevator daily Monday through Friday but somehow a dog always marked the elevator and those owners never cleaned it. Also there was a dog owner who had the most aggressive, viscous dog which actually got off leash and attacked my dog once. Beyond that these dog barked at anything that moved and they always seemed to be outside. Had some whacky neighbors. One lady definitely had some mental health issues and threatened to kill me and many of the neighbors- the management did end up evicting her after several of her episodes. Also, the security was awful. I got my car stolen twice out of the parking lot and broken into a third time. Yes, out of the gated, "security protected" garage. After my car was stolen, the apartment manager, don't remember his name, charged me for the garage opener clicker that was stolen out of the vehicle and belonged to the Casa Serrana. Spoke to other neighbors who got their catalytic converters stolen and cars broken into in the garage as well. Mail was constantly stolen out of the mail room. Security was a major fail. One night my door lock stopped working and I was locked out of my apartment. I contacted management and was instructed to get a locksmith because the apartment wouldn't help til the following Monday. Also when I moved out they tried to take out money for a cleaning deposit. I spent a lot of time cleaning that apartment and when I had my attorney write them a letter demanding the rest of the deposit they sent me a check for the remainder with no correspondence describing they made a billing mistake or apologizing, meaning they just try to take money out of deposits illegally and will send the remainder of the deposit if someone calls them out. What they did well- as mentioned they always cleaned the outside of the apartment Monday through Friday. If you had a maintenance issue during business hours Monday through Friday they were good about getting someone out to fix it. Also I really thought the manager at the end, Kathy, wanted to help with more issues but had limitations placed on her by higher ups. Also my air conditioning was solid. And I actually liked the physical apartment as it was spacious and newly remodeled. Think that's everything, choose wisely. read more

Dog pee everywhere. Very dirty. Management does not take care of the common area. This for example, has been there for over a month and no one has cleaned it. A neighbor mentioned they tried raising a service request but the dog keeps adding to it. And there's no sign of management cleaning this up. The stairs smell like dog pee. Also weed smell , stolen packages, loud music from pool area . read more

I just signed a lease with this location! Nothing but a positive experience with Kathy and Gustavo! They went above and beyond in every aspect to make this process as easy as possible. Each of my requests was handled with care and integrity. They work together amazing as a team! 10/10 highly recommend for anybody who is looking for a new apartment in the area. Thank you so much Kathy and Gustavo for your hard work! Can't wait to move in :) read more

Casa Serrana - Pool - Apartments Near Me - Los Angeles, California

I lived here for about a year and had experience in the process, you can't really beat the price point and location convenience (though noise from i10 can get pretty loud) Communications with management were excellent too, during my last few months there the manager Kathy was incredibly helpful with my transition and very prompt with responses read more

As stated by another tenant, this place is disgusting. Literally dog poo and pee everywhere. Not kid friendly at all. People rarely clean after their dog. Pool has been closed since Covid, while other apartment complex have all opened their pool by now, Casa serrana still has it locked with no plans to open it up any time soon. read more

Having recently moved in, I'm thrilled with my decision to call this place home. Kathy and Gustavo from the property management team deserve high praise for their prompt and genuinely kind service. Maintenance requests are handled impressively fast. The location near the 10 freeway ramps is a big plus and the amenities, including a pool and gym, make it a good value. read more

I lived here for over one year. Lucked out with having an incredible view of Culver City & Downtown with the unit I rented. Although the building is a bit older with only one major amenity (the pool) my stay was pretty good! Neighbors are nice and quiet, maintenance requests were completely VERY timely, no insect issues (shocking for the location and age of the building), and property maintenance was consistent. I would like to really shout out Kathy (property manager) & Gustavo (handyman), as they made my stay incredible and move out process very smooth! Gustavo (although not in his job description) always carried my heavy packages up to my apartment on the top floor when the delivery people would misplace them (and did it with a great attitude). Kathy was EXTREMELY communicative, helpful, kind, and timely during my departure and even with getting my almost full security deposit back to me! These two are a DREAM team! Wish I could bring them along with me to my new apartment. Anyway, overall nice stay - mainly because of the people. Great property help can be hard to come by in LA. read more

Casa Serrana - Pool - Apartments Near Me - Los Angeles, California

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I've lived here for ~6 months now, and Kathy and Gustavo deserve awards for their promptness, kindness, and really having the tenants' best interests at heart. When I've had repair requests, many times the requests were done the same day that I've made the request, if not, a day or two after. Prior to this I lived in a large gated community which prides itself on luxury but requests there often took WEEKS if not MONTHS after repeated calls. The man who cleans the grounds (never got his name) is also very nice and friendly -- always greets with a smile. The building is right near the on and off ramp of the 10 which makes commuting a breeze but may not be for everyone. Depending on where your unit faces, you may have bigger issues with noise, but in my unit, the noise from the freeway is minimal, and I've had no issues with neighbors. While the building is a bit old, the units are large & there is a pool and a brand new gym! The grass area in the back is perfect for my dog. For the price in this location, it can't be beat! read more

AVOID! AVOID! AVOID! This building is terrible. The units are tiny, dark, and grossly overpriced. The building is practically on top of the 10 freeway. The neighbors are ugly and scroungy.One elevator renevation still in process over 60 days you can imagine the rest of BS. Stay away from covetousness owners and management read more

I just moved in and from the initial tour process until now having moved in over a week ago, the apartment manager Kathy has been the warmest welcome and made my move in process totally painless. She has followed up with me to see how I am doing and is always a kind presence to run into in the office. She was very detailed and enthusiastic in getting me all set up in my new place and I really appreciate it! If I ever need anything, I know Kathy can be reached and will always be eager to help. Side note, the building has great views, and I feel like the photos online don't do it justice. This community has a "tucked away" feeling in the hills while still being right off the 10 freeway. I think I'll be here for a few years. read more

Decent apartment. Horrible tenants. Thanks for leaving literal crap in the hallway. Need I say more? Can not wait to move out. read more

Casa Serrana - Apartments Near Me - Los Angeles, California

I've lived here for over 5 months now. Any issue I've had with my apartment (which are slim to none), Juan Carlos has answered and resolved each issue right away. Juan Carlos is very responsive and takes care of the tenants and our needs right away. read more

Worst apt I've ever lived. If I could, I would give them ZERO star because they don't deserve it at all. We've stayed here for couple months and we can hear the loud noise every night!!! Can't have a normal sleep even for one day. Apt is full of oily and stinky smell. It's terrible to stay at home. We tried to move out because these unbelievable situation but they were holding out deposits and said WE HAVE TO PAY ONE MONTH RENT to move out. My bf not even signed the lease and they don't care. We feel we are prisoners in this place. So desperate and feel so disgusting! We are still looking for helps. Lawyers, polices.... Any help!!! Don't ever live in this place!!!!!!! WARNING!!!!! read more

I'm relocating to the area and contacted casa Serrano to do a tour. I spoke with Kathy. She was funny and helpful, and gave great advice about looking for an apartment and benefits in the area. I look forward to speaking with her further when I come out for a visit. She sounds like a very good manager, and very much on top of things. read more

I've lived here for 3 months and found Kathy and her maintenance team to be an outstanding team. Yes, the property is older and has some expected wear and tear, but to me the experience of working with a true property management professional far outweighs any of the issues surrounding the apartment complex itself. Kathy is right on top of any maintenance issues and follows up with me personally to ensure my issues are resolved in a timely manner. Kathy is friendly, conscientious, and a joy to have. I am reassured each day that she has my back and makes me feel like I'm getting specialized treatment. I've talked to other tenants who feel the same way. Issues with traffic noise? Hello! Just listen up when you are looking at the apartment. That is not Casa Serrana's issue. Issues with property damage and petty crime? Hello! Just look around the neighborhood. This area was super safe until the train station opened. Again, it is not the fault of Casa Serrana. Anyhow, in summary Kathy is working extremely hard to upgrade the tenants, the apartments, and ensures maintenance is done daily to upkeep an aging but pleasant complex. This will take time and for me the only person that can do this is Kathy! Outstanding job, Kathy, and Gustavo!!! read more