This company has the most over-inflated and ignorant sense of self-worth I've seen. The property we…read morestayed at is the Spirit Airlines of vacation homes. DO NOT USE THIS COMPANY on Airbnb or otherwise. The pool was leaking immediately upon our check-in...which took 3 days to fix. We were told to "Google" the solution as to why the hot tub wasn't hot. Numerous other issues too long to list. The host "tries" to be helpful during your stay, but if you don't give them 5 stars on their review, she turns into a 15 year old girl and tries to berate you for not being "thankful" they let you stayed at their "Shit"-grala of a property.

This is my first ever review but I had to do something. We cancelled a rental well before the…read morecancellation deadline after we had more people added to our group but couldn't absorb the cost of the additional per person per night charge. After the cancellation, I received a barrage of rude and condescending messages from the property manager implying that I don't know how to tell if a place will be nice or not, that I am irresponsible with money and flat-out saying I make "poor decisions". I was very polite in my messages to them and even responded politely to the initial message they sent only to receive 3 more rude messages back to back. I can only imagine how this manager would have responded if we had had an issue during a rental period. I highly recommend people find another property management company to rent from and avoid this one at all costs!!!

If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

We had an awesome experience staying at the Turquoise House! Top notch amenities, clean layout, fun…read morein-house activities made for great experience. It felt like we were staying at a 5 start resort. it was our first visit to Arizona which made the central location ideal for us to easily visit several tourist type attractions throughout the area. We will definitely be back!

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

Yesterday me and my husband sat watch presentation, spoke to agent at the end the transfered to…read moregift department wasn't sent any home Depot gift , no free fake vacation not even the $100 to shop or restaurant voucher it was 100 rewards that you can't use This company should be reported for misleading people and have to purchase 2999 package we said we'll do the 999 and still nothing we were excited just to be scammed and waste of time

The representative doesn't get back in timely manner. Trying to change reservation and now cost is…read moreover $150 more per person due to long wait.

This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

This is a review for the actual management side of vacayaz. We had a guy from this company over to…read morelook through our house while it was being renovated to discuss possibly hiring them to be our management company. The man gave some advice on things we could include in our home and I thought it was a positive exchange. I asked for some info via text that morning and it took him until 6pm that night to get back to me. When I called he never answered. Later the next week I asked if he was available on a Sunday to meet back at the house to speak with my husband. Texted at noon, hadn't heard from him by 9pm that night, so I texted again and tried to call with no response. Next morning he texted back "Hi not available Sunday" but there were no suggestions for other times. So I called the company and told the receptionist what I needed and she said she would have someone get back to me. Two days later and nothing so I called again, left the same info with a male receptionist and he promised to get someone to call me back. Never heard from anyone. If they can't even return a phone call, I don't have confidence they can manage my VRBO. And if this isn't enough to make you stay away from this company, our friends who have signed on with vacayaz have now told us when the power went out in their home, the renters called them directly because the management company wasn't responding. Stay away.

During our stay at one of their properties, someone tried to break into the residence twice. When I…read morecontacted the management team, they said that the ring camera that was installed outside on the doorbell was dead. They were not helpful at all

We stayed here when in town as part of a timeshare experience. The resort is laid out in a long…read moreline along the road on one side and golf course on the other. The rooms are only one bedroom so it isn't ideal for bigger groups, but was perfect for a couple. They don't have parking spots near all the buildings so instead you park your car and they have golf carts to take you back and forth. It is an effective solution but a little time consuming especially if you have groceries or larger items to bring to your room each time. It also got a bit hard to navigate timing so we often would just walk to our room (heat or night not withstanding). I would say if you are hardy and able it works, but not great for those who have mobility issues. The rooms are bright and airy and clean. The staff has been friendly and helpful. We are used to other spots with a full kitchen and updated cabinets etc within the room, so this was a bit challenging (laundry is again down a walkway and not close to our room and no oven or hot plate in the room for any cooking). But if you are in town for a quick visit and will be eating out or golfing mostly then it is a nice spot. The grounds are well maintained and pleasant and it is a lovely spot for watching the golf course. We would most likely stay at another resort if back in town due to the lack of amenities in the room, but it was a pleasant stay and for a hotel like room with more space it was very pleasant.

We came here for a staycation during a hockey tournament over Memorial Day weekend and stayed the…read moreweek. Nice place. Looks newly painted. Everyone was very nice and helpful. The food in the restaurant was good. I think my only negatives, which aren't huge but that I prefer is.... The furniture in the living room was super uncomfortable. And the channel choices on the TV were not great and very old school actually. If you want to watch a movie, I suggest you bring your FireStick or Roku because they dont have the choices for Netflix or Prime.

I can't say enough good things about this experience. Found out about Jesse and the fur friends…read morefrom an Airbnb app recommendation. I thought it would be a fun, local activity and I could not have been more pleasantly surprised. Jesse is an absolute amazing, fun and thoughtful host/owner. He is funny, fun, patient, thoughtful, knowledgeable, kind... I highly recommend that you go and spend time with these animals. The llama, Dobby and Jasper the horse stole the show for me and my bff. I can't express in words how full my heart and soul felt after this furry experience. So (soul) fulfilling! Love, love, loved it!!!!

Happy Hooves is such a fantastic experience for all ages. You can interact with various mini farm…read moreanimals; horses, llamas, donkeys, and even a mini cow. Watching Annie, the farm dog, play with the animals is so entertaining! Jesse, our host, went out of his way to ensure we were comfortable and getting all the information we wanted during our visit. This is the cleanest farm I have ever had the pleasure of visiting. Even in drizzling rain, there was no animal odor at all. It was unbelievable! When you see how the animals interact with Jesse, you know without a doubt these animals are loved and cared for like family. We will certainly be visiting again.

We signed a contract to sell our house to Sean Smith, Luke Careccia from the Thrivere Team who is a…read morepart of the My Home Group. Sean walked the property with my agent and he was told everything that was needed to be done to the house. The offer was for selling "As is", no repairs and no cleaning with us allowed to stay in our house for 30 days after closing and a 1 day inspection period. Sean could not have been nicer and more accommodating. Them last Friday comes and Sean said we need to drop their offer price $25K because he said that he did not know what everything costs and it would take more money to fix up. After several days of going back and forth and telling him we signed a contract and he walked the property and he was told what the issues were in the house and we were expecting to close on December 29th. Sean kept saying I am doing everything I can to make this work, blah, blah, blah. He said he sent over the inspection report on December 12th but we never received it. I asked him to forward that email to see the timestamp. He never sent it. The title company said he needed to send by December 11th but he said he sent on December 12th. We scheduled for him to come over Monday night to see according to him "where we can cut some corners and save some money." He never showed, did not answer and texts or phone calls and never apologized for blowing us off. Then yesterday after telling them we were not going to sign the cancelation addendum they sent and we expected to close on December 29th or give us the earnest money, Luke sent an email to myself and the title company saying they were canceling the contract, said to send their earnest money back to them. The reason they used was that we did not disclose on the Disclosure Form that there were cracks in the foundation. I did put on the form that their were cracks in the flooring but I do not know how they know there are cracks in the foundation, as Sean was only in our house the one time to walk the property initially. Bottom line is that Sean and Luke are very dishonest and has put us in a very bad situation as we are supposed to close on our new house on December 29th as well. I know this does not represent all who work under the My Home Group umbrella but they only ones that are getting screwed is us. Do not use the Thrivere Team.

False advertising... well, technically not. False…read moreadvertising because a rep. of My Home Group made the claim. Not false advertising because we did not deal with Doug Hopkins personally. Doug Hopkins says on the radio "Some guys will lowball you at the last minute, I will never do that"... "Doug Hopkins with My Home Group" Our deal with My Home Group had the person try to cut $15.000 off the agreed price after we signed our part of the deal. We weren't desperate so we said, no, not happening. After some "maneuvering" the My Home Group guy did the deal at the agreed to price. I did not pursue the false advertising issue because I didn't deal with Mr. Hopkins and "my" realtor is a friend of the family.