We came to cascade based off the reviews. They had high ones, seemed to do their job right, even get your car done early. We had high hopes, and boy were we so wrong. The communication started good, but cascade delayed it a week because they didn't follow up with my insurance on a quote. They asked me to call the insurance to figure out what the hold up was. I had to take time out of work to call my insurance and figure out what the hold up was. I got it expedited to cascade because of how much they dragged their feet. Just to learn that the estimator from cascade didn't include the tow bill in the first estimate to my insurance, so then we had to wait another couple of days to get that processed. And then they finally were able to start the process of buying the parts for my car. They say that the take care of the details, but don't be fooled. You'll have to micromanage them just to make sure things are done and someone is actually caring to get your car done. On July 12, they texted us and said "hi ___ we are nearing completion. We will text you if there are any delays" and then later that day they said that they are waiting for a hood hinge. and are still on track for the pick up date. (July 20th). We got a text on July 20th, the day we were supposed to pick it up, that they didn't order a headlight assembly kit. They got the assembly kit and said that they wouldn't get to my car that day. They aren't prioritizing due dates they missed, they just working on other peoples cars and ignoring the people who are waiting for their car. They confirmed with us on the 26th that the part came in and they said "we wouldn't have time to get to it today. Hopefully tomorrow". They said they were nearing completion on the 12th. How do you say you're assembling the car for 8 days, just to say you didn't order something. It does not take 8 days of assembly to figure out you don't have parts. That means you were just sitting on my car not working on it. Therefore, delaying the expected pick up date. Like, what were you doing with my car? That is absolutely ridiculous because of something your team didn't do. You should be checking inventory prior to assembling the car instead of delaying it TWICE due to you having a negligent staff. I then got a call after we picked up our car saying we have to come back down due to forgetting to put a sticker on my car. This place isn't close to my house, so it would be very out of my way to go get that out on, just to turn around and come back home. I have no reason to go back down there. Don't go to cascade, save your time and go to a real repair shop. On the bright side, cascade should be happy that their have Heidi, because she is the best employee they got. She was so patient and so kind to us. Unfortunate that the rest of the staff isn't like Heidi. read more

i took my car in to fix the door and when I got it back they had messed up the dashboard to where it didn't turn off when I turned my car off. They were rude when I called about it and claimed they never touched the dash even though it turned off time the day I took it in. They told me my options were to bring back to them (ya right) or take it to a dealer where they can determine who's at fault. so unprofessional and unhelpful. I will never take my car back nor recommend this business to anyone who wants their car worked on by professionals. read more

They fixed my car and it look brand new, Also they cleaned the car, excellent service. If your car has any damage I highly recommend you to take your car to Legend Collision repair , everyone is very nice and they also keep you inform about your car progress. read more

We had an unfortunate collision with a deer east of Spanish Fork. Our auto insurance company Allstate recommended Legend, and we're glad they did. They kept us aware of repair status, finished the job two days before the original estimated date, and the car looked like new when finished. I hope we don't need to do business with them again, but I wouldn't hesitate to contact them if I needed another repair. read more

Absolutely the most wonderful people. I was in an accident down the road from their location and needed to make sure my car was not damaged and still drivable for a long trip. They examined my car, gave me their input, helped me secure a part for the road, and all with no charge. read more

Legend Collision is a great place to get your car repaired. Definitely recommend them.

Took my Audi to them for a bumper repair. They returned it to me two weeks later with the bumper fixed, but the parking sensors (which worked when I took it in) no longer functioned. I took it back, and was told "they could not figure out what was wrong, and they would need to send it to Audi." Chris, the rep we dealt with through the entire fiasco, said that if not having the car was a problem, he would set us up with a rental. Long story short, they had the car for 22 more days, and then refused to pay for the rental car when all was said and done (almost $1000 bill). They also billed my insurance for the parking sensors, which, again, worked when we brought the car in to them! Chris first blamed the insurance company, claiming they had set up the rental, which was a lie. So, I called the insurance company, and had them call Chris. He told them that he had set it up, but that he had told us he would only cover "2 days of the rental." Clearly Chris was in CYA mode, so I spoke to the owner, Don, who promised "to look into it," and promptly delegated the matter back to Chris. Finally, after a week of going back and forth, Chris told us that it was Enterprise Rent-a-car's fault, and he recommended that we go after them. The long and short of it is that this company made many mistakes, and did not take responsibility for a single one. In the end, it cost me a month, many hours of phone calls, headaches, stress, and a$1000 to have my car "repaired" by Legend Collision. I have never experienced such terrible customer service from what seemed like a reputable company. It makes me seriously skeptical of all these five star ratings! read more

Had a car fixed here worst mistake ever. Bumper done wrong had fixed some where elsewhere. Motor mount still broke. We are going to consult a lawyer. Don't know how theto have 5 stars the employees gave all the reviews.worst place ever. read more

Never even knew this place existed until our insurance company (Allstate) recommended them. Needless to say, we are beyond impressed! The damage to our car was superficial but extensive down one whole side from front to back. The workmanship and attention to detail have made it look even better than new! This is one of those places you DON'T want to visit often, but when you need them you sure are glad a company this good at what the do, DOES exist. read more

I have never been to a more friendly, honest, and knowledgable repair shop. Not being from the area, I wasn't sure what to do or where to stop at such sudden notice. Chris and Carter were quick to fix the problem and make sure it was done to perfection. I couldn't appreciate more what they did for me today. Highly recommend. read more