i don't know that I have ever written a negative review before, but this situation requires it…read more Over the past 30 years I've had several pool service companies. This one is, without any doubt, the WORST I've ever had. They started off great and got my pool back to blue after the last company let it just turn green. After a few weeks, however, they quit caring and my pool has been green for weeks (maybe even a couple of months). When I inquired about it, they claimed it was because of all of the plants around the pool. My backyard is landscaped but there's nothing about it that would cause it to turn green. It turned green, in my opinion, because they didn't want to spend the money necessary to keep it blue. Ultimately, I had to fire them because their pool tech started yelling at my housekeeper and got extremely aggressive. He even made veiled threats to me. I will get the money they required that I pay them in advance even if I have to sue them. My advice: DO NOT LET THEM ANYWHERE NEAR YOUR POOL. If I could give less than 1 star, I would give them a negative 5 star rating.

Came out same day, super knowledgeable, easy to work with & reasonable on price. Helped me a lot as…read morea first time pool owner.

Pool replaster and water feature facelift attention to detail and on the spot corrections for items…read moreneeding correction

Super fast response to our new customer inquiry. Ultra professional and courteous!…read more Multiple 5 Star reviews here and their website! Value for the money for new pool! Thank you!!!

Ted and crew did an amazing job on both sides. this wasn't the cheapest option. in the middle of…read morequotes id gotten, but im super happy i went with them. they are real pros and know their hottub/swimspas inside out. also they are a resource for any future issues. got me all set up with instructions on everything i need to know with many tips to avoid common mistakes. if i were to do another move i wouldn't consider anyone else.

Wow what a great company. Had some issues with my spa, called up this comp and they promptly came…read moreout. Determine what issues where fix them. Gave a first time spa dummy like myself much needed advice. Lol, Nice bunch of guys. Now everything working and running smooth. Now I know how to use, run, add correct chemicals and they sell filters, covers, motors, all parts. No longer have to order from Masterspas online and wait a month. They can bring parts by, install for you or drop them off and install yourself. Call up landon he's great.

CT definitely knows what he is doing. One of the most important things a business can do these…read moredays is show up when they say they will. He did. Actually he was a little early and texted me. My pool was pretty messy with that mustard algae and he vacuumed it all out and cleaned the steps. Considering what he accomplished, the price was reasonable and I have texted him since for some maintenance advice and he had a quick response. I highly recommend this service.

CT was great! Very quick, thorough and nice. He was able to schedule me for the following day. I…read morewould highly recommend!

If you are looking for a company that cares more about the quality work they do over quantity of…read morework they sale then Ace is the company you are looking for. Their customer service and care to satisfy each customer goes above and beyond. The owners of the company sit down with each customer to review their project for an accurate quote. Brian one of the owners is on site from start to finish. Call Ace Fiberglass Pool & Patio today.

My wife and I would like to thank Brenda and Brian of Ace Fiberglass Pool and Patio for an…read moreenjoyable experience building our pool. From the initial contact with Brenda we knew we had chosen the right company. Brenda came out and helped us put our ideas in motion. She wasn't pushy at all. We discussed pool sizes and landscaping ideas. Pricing was fare and we decided to have them do the work. Brian and his crew kept me informed 100% of time. It's clear he knows what he is doing. No cutting corners or shortcuts. We are happy with our decision. We will recommend Ace Fiberglass Pool and Patio to our friends for installing the pool of their dreams!! Thank You Ken and Theresa Sterling Schertz, TX

We had Stacation install a pool hoping for it to be ready by Spring Break for the grandkids to…read moreenjoy. They did it and the pool/spa is great. According to the app used to control the pump speed, it is much more efficient than I expected. I have never had a pool before, so learning how to correct the pool chemicals has been a learning experience, especiallybwith our private well water, but was able to it to get all tests to pass. Staycation resolved every question or concern. Responses were very fast since they use an app where everyone on the project gets copied.

My experience with this company was extremely frustrating and disappointing due to consistent…read morecommunication failures, poor workmanship, and a lack of accountability throughout the project. First, there was confusion regarding the spa system. The contract explicitly specified a blower, yet I was repeatedly told it was a venturi system. I had to repeatedly defend and re-explain my own contract until they finally confirmed what was already documented. HOA submission guidance was also contradictory. I was initially told to reject incorrect materials, but later informed that "generic" selections would be used to gain approval. This raises serious concerns about their process, and I believe HOAs in the San Antonio area would be interested to know this approach may be used. Second, project coordination was inadequate. I had to repeatedly remind staff about irrigation sleeves under the patio, which would have been missed without my involvement. The concrete subcontractor was unaware. While I was told it was "documented," it clearly was not communicated to the field. Anything beyond a basic scope required constant oversight from me. Third, design changes were poorly handled. Adding steps was discussed early but deferred. When included via change order, the drawings were incorrect, resulting in an unsafe step height. Even when sub-contractor flagged it before the pour, no action was taken. When I raised concerns that evening, responses were delayed and dismissive, including unprofessional communication. Fourth, the spa masonry work is unacceptable. While the stone was fine, the top caps and waterfall tile were inconsistently installed, leaving large gaps and visible caulking. When I asked if the caulk line could be reduced, the mason began to agree but was interrupted by the owner, who insisted it was "standard." Corrections were later acknowledged, but the proposed fix exposed further errors. I agreed to a quoted change order, but the final price was increased. There was no accountability or effort to honor the original price. Fifth, site management and closeout were poor. Multiple requests were required to remove debris, leaving my yard in unacceptable condition, resembling a gravel pit. The pool was also turned over dirty despite repeated requests to clean it before pool school. Finally, I was concerned by the company's conduct outside the project. After anonymously seeking advice online, the owner inserted himself into the discussion and attempted to control the narrative despite not being identified. Overall, this project showed a pattern of deflection, poor communication, substandard work, and lack of ownership. I strongly recommend others proceed with caution. Update to Staycation Response: Kelley argued rather than reading the contract-poorly handled. The HOA concern is not misleading, and I did not request anything on a rushed timeline. You deceive HOAs to get approval. Claims that I requested extra work "during" construction are false; I discussed a Phase 2 patio/sidewalk after completion, and with you as well. I never berated anyone over $100, and all change orders were paid in full as shown. I have documented evidence (I'll post), including time-stamped photos (today), supporting all my statements and showing final conditions. I never threatened with a 1-star review for no-cost. Documented evidence shows how you handled this gave you a 5 to 1. You fabricate, lie and misrepresent to discredit me. Conduct outside the project refers to the public Facebook response, which speaks for itself.

Pool school We signed up for Pool School. For just under…read more$200, Leslie's sent out a pool 'professor' to our house to show us how to do our own pool maintenance. We weren't amazed when they couldn't give us an exact time they'd show up, instead giving us a five hour window of when they thought our pool professional could arrive on a weekday. After waiting for five hours, we called Leslie's, and were told that they were on the way. Great. They didn't make the five hour window that they promised, which wasn't a good start. When the guy finally arrived, 45 min late, after waiting for him for 5 hours, he walked us through what everything in the pool did. "This is a filter. You clean it like this." Yea, yea, we knew what the hardware was. "We were hoping you could teach us about the chemistry, and how to treat with the chemicals depending on what the test says." The guy stares at us blankly. "I don't know anything about the chemicals. You can hire someone for that." What?! They sent some guy over who knew what a filter was, and where the diving board should be, but that's about it. We didn't get taught on any water chemistry at all in our pool school. This pool professor didn't know his PhD from pH. We were taught a bunch of things that we already knew. Yea, I know how to empty the filters. How do we interpret these these tests and what do we do about water hardness? How much shock should we be putting in?" "Dunno," was what we got for $200. We were most disappointed with the lesson we received. It was more the school of hard knocks instead of pool school. It was a complete waste of time and money.

Absolutely Horrible manager or whatever her job title is literally Clueless and a Liar…read more never follows through with whatever she says she going to do , forgetful and here again simply Lies to the customer had set up a service call with her to fix a problem with my pool fyi service guy never shows up nor calls so I proceed to call this person by the name of Kat (Mgr.) and explained what happened she was supposed to reach out to Service Tech and call me back She never calls back etc... I call her the next day and she Lies then she states she got busy and forgot to call me everything coming out of her mouth is a flat Lie this is a Clueless,Lying individual working at Leslie's Pool Supply on Bandera Road in San Antonio Tx Corporate should know about her pretty sure she does this to many , many customers and Lies etc...