Just saw 19-21 try and merge illegally into a car and truck and trailer. No regard, aggressive while kids jumping around inside. If your child on there, beware! read more

It is beyond me how a company is able to operate in the fashion that Cascade Student Transportation does, and stay in business! They coin themselves as "safe and reliable" transportation. PRO's: Thankfully, my son has always been transported safely CON's: This bus service is NOT reliable. As of right now, my son (on average) is late for school two out of every five days. Their communication method, the app, would be wonderful if it was used. We typically don't receive bus route updates until after the fact. An example is receiving a notice after the bus is already an hour late, saying it will be late an additional 20-25 minutes. The kids are literally sitting at the bus stop at 7:20 am (in the cold and dark) waiting at times anywhere from 20 minutes to 2 hours for the bus to show up. Both unacceptable and unsafe. I've called the company on numerous occasions and have never received a call back. When I'm fortunate to have someone answer the phone, they never have answers as to where the bus is, when it will be there, or if they have a bus driver for my son's route (so I can make appropriate arrangements). I'm at the point of finding alternate transportation for my son due to this ongoing problem. Thank goodness the school district has found another bus company to contract with for next school year! read more

Bus drivers need monitors on their buses to help watch over the children during the bus ride, BUT there's not enough bus drivers. Not my problem... I pay my fair share of taxes. Because of this, my 5 year old was assigned 2 sit next 2 a 10 year old who then assaulted him by grabbing him by the throat. First off, why is a 10 year old assigned 2 sit next 2 a 5 year old on the bus? I've tried calling, but I have yet 2 receive a call back. Why? My 5 year old begged me 2 ride the bus, but now he hates the bus. In addition, yes, thinking out loud here, why would a 10 year old do this 2 a 5 year old? What is he learning at home? I'm so sad 4 my 5 year old & fear the retaliation. Update to come... read more

Our bus driver began driving off before my seven year olds feet even hit the ground today!! To say I am LIVID would be an understatement!!!! You're in that much of a hurry to risk my child's safety?!?! Driver should be fire immediately!! This is sickening!! read more

If I could leave a zero star review I would. So many issues with the bussing system they have over years of time. Constantly late getting children to and from school. And I don't mean minutes late. I mean. Hours late. Bullying problems. When reported they conveniently don't have footage or information and have nothing to say about that. Some kids and parents depend on these busses because parents have to work and cannot get to school pick up, the next best is to have the bus take your child to a place they will be safe. If I could bypass the bussing situation I would and I really have considered finding new employment just so my kids wouldn't have to deal with this all. On top of all that, they do not coordinate with the district, or perhaps the district doesn't coordinate with them. My children arrived at their bus stop today crying, in tears, hungry, sad, hot and panicked after they got out of school at 3:55 pm and a bus dropped them off FINALLY at 5:55 pm. A full two hours after release with NO explanation other that it was the first day of school. Two hours. Two hours when their stop is only less than 2 milea from the school. We're talking elementary ages here. They are tired, have to go that long with our access to a bathroom and deal with no supervision on the bus other than the driver who has to watch the road. Total and utter garbage. No excuses. Almost 6 pm when they got off the bus. Dinner time. Not ok, by any stretch of the imagination. When called for answers there is no one to speak to. I'm perplexed as to why West Ada continues to contract with them. read more