My wife and I share a love for watches and we own everything from tag to Rolex. For Christmas, I…read morebought her the Tag Carrera and she surprised me with the Tudor BB58 GMT. The staff is always super friendly and helpful every time we visit. Bromberg's will be our watch & jewelry store for Life!

Just went in to size a necklace and a few other items at this location. However, upon arriving the…read moresales associate who greeted us was so cold and nasty. She was GLARING at my mother while she explained what needed to happen and had such a terrible attitude. Today would have marked 6 months of my Grandfather's passing, and to have those heirlooms fitted today would have been something special. However, we are taking our business elsewhere because I have never had a more off-putting interaction in my life!!

Shout out to Kimberly who helped me and fiance pick out the best natural diamond engagement ring…read morewith a wedding band. Came back ~8 months to pick out my fiancés wedding band. Beautiful selections and perfect customer service each time I go! Highly recommend making an appointment to get one on one time with a jeweler no matter the occasion! Their diamonds are better quality which will cost a little more, but comes with lifetime guarantee!

It was such a great experience. From the time I walked into the front area until we left. My son…read morewas looking for an engagement ring. Friendly reception and we were paired with a salesman/jeweler. The selection was large and they have items that would work with mostly any budget. From a simple band to a large diamond and shape, they pretty much had it. Happy with the final selection. Excited for the proposal. (They also offer a beverage while you shop)

If you're looking for bad service, super high prices, and bad location, then this isn't the place…read morefor you. The is go-to place for my watches, repairs, and replacements. The lady running the store appears to know her clientele which is refreshing. She also is straight to the point, with an honest touch. She tells you not what you want to hear, but what you need to hear. This store is conveniently located right outside Macy's at Brookwood Mall. Yeah the mall is a little quiet, however from my experience, the stores that are open five way better service than many other places. Hope you enjoy this place as much as I did.

Last Tuesday, April 13th, 2021 I went to New York Jewelers at Brookwood Mall (in Birmingham, Al) to…read morehave a battery replaced in my 20 +/- year old Seiko analog watch. I knew it needed replacing because of the built in situation of the second hand skipping every two seconds in order to make me aware the battery is about to die. I asked the lady working there if she could replace the battery and she said she could. I asked how much and she replied $14.99. I said that would be fine and she proceeded to take off the back of the watch and looked around for a replacement battery. At this point she started having trouble and gave the watch back to me with the back off to see if I could solve the problem of it not working. I immediately saw that the second hand was not moving and said "there is a problem! The second hand is not working!" She immediately got defensive, raised her voice and said it was not working when I came in. I kept calm and replied the second hand was working when I came in and there is a problem with the battery installation. She started screaming at me and said it was broken when I brought it in and there was nothing she could do. I replied, "This watch has worked for 20 years and only has needed a new battery every few years. She screamed "That is your truth!" To which I replied, "No, ma'am that is fact." She then offered to send the watch to her "jeweler" to fix it. I had no choice. My watch I paid several hundred dollars for years ago and had taken great care of was now broken and at her mercy! What was I going to do? I'm thinking, "Worse case scenario I have to go to small claims court and plead my case to a judge but what a hassle would take months if not years!" I waited the few days she promised and got a call on Friday, April 16th, 2021. She said (in a really big hurry) that my watch was ready. I asked how much but she had already hung up at this point. I picked it up that day and was told the price was $25.00. I asked why the watch was broken and what it took to fix and her reply was she didn't ask the jeweler and didn't want to know. I paid the $25 ransom to get my (hopefully new battery) watch and will never darken the doors of "New York Jewelry" at Brookwood Mall again! Bottom line, yes I paid $10 more than the asking price to replace the battery at $14.99. That is not a lot of money, But. The principle that her position was: "I didn't do anything wrong, I didn't break your watch, It's not my fault, etc." didn't sit well with me. Simply acknowledging there was an issue and working to solve it would have changed my attitude to be willing to maybe pay more if necessary but I'm just glad I didn't take a much more expensive watch like a Rolex and have the same issues that resulting in hundreds to thousands of dollars. Clearly, she was incompetent and would not admit it. My frustration prompted me to take fifteen minutes out of my schedule and report this so that others will not stumble in to the same mistake and lose much more money than I did.

Why do I love the South? Hmmm...let's see...well, people are NICE, service at retail establishments…read moreis actually SERVICE oriented, and there is always parking no matter where you are. As far as Brighton at the Summit goes, the service and sales staff (particularly Rachel) are shining examples of what a shopping experience should look and feel like. My mother and I have a Christmas tradition: I give her a bright, shiny bauble or two from Brighton and she plies me with expensive electronics, jewelry, and designer clothing. Good deal! After nana's passing earlier this year, this holiday season was less than magical for our family. It was downright dismal. I dragged myself into trusty Brighton, kind of in a daze, and not convinced that anything was going to be special enough to lift mom's spirit and get me out of my holiday funk. Rachel, a bubbly and kind sales associate assisted me in designing my very own creation that incorportated memories of my grandmother as well as my mother and myself- a piece that can be passed on in our family. At under $300.00. That beats Tiffany any day. The service is incredible, the attention to detail is outstanding and all Brighton jewelry is nice enough to dress up and classic enough to dress down. Mom was brought to tears, I was uplifted, and dad was just happy we were happy. Thank you, Brighton, for being a soft, sweet place to land for the perfect gift for a special person or just an everyday accessory or sparkly for yourself!

On behalf of my mom: We've been customers of Brighton for years and have always loved their…read morejewelry. I have several bracelets, earrings, jewelry stands, etc that my husband has gifted me over the years. I've been experiencing some issues with my charms on a bracelet my husband has been building me and today we went to see if the store could assist us. Instead of taking us aside or to the counter to answer our questions/explain policy, the woman brushed us aside and told us she couldn't help us because of warranty expiration and we'd have to keep working at one of the clasps on our own, she "sees that issue all the time." While we understand policy, she was very short and rude. My husband was extremely insulted by her indifference. We felt as though she was viewing us as beneath the status of "ideal" customers. We went to Pandora and purchased jewelry there instead. If we do business with Brighton again, it will be with the Destin store, but once this bracelet is complete I can likely say so will be our business with Brighton.

I appreciate the amount of variety this store has. However, the quality of those said items are a…read morebit questionable. Good store overall though, pretty convenient.

Hobby Lobby is a great place for decorating ideas. This location is always clean and organized. The…read moreassociates are always friendly and accommodating. Just a great place to walk around and be creative. The sales are always good and hit just right when you're thinking about making changes to a room.

Sometimes I come to this store to get crafting ideas. Mind you, I'm not a crafter but I love the…read moreidea of crafting. Anyways, I found my way to this location and enjoyed the upfront parking. There's always something to catch your eye at the entrance...Valentines Day crafts, red and white baking supplies. The associates are so welcoming and very helpful. I was able to find small photo albums, taking things back old school to give out as gifts. Trying to bring back that old school feeling of looking back at pictures in hand. Ok, so the albums are nice, with a cost of buy 1 and get one for half price. Reasonable price, I think. I like this store. It's always clean and never cluttered. I will definitely come back.

We bought two rolls of outdoor lights, and discovered we only needed one…read more I returned the extra roll today. Quick service and easy transaction!!!

Maybe they saw my review from over five years ago, but I have to say...employees have been helpful…read moreto me when I visit this location now. I stopped by yesterday looking for a printer for my home office. An employee saw me looking and came by to ask me what exactly I needed in a printer, and he discussed some different features and options with me. He was truly very helpful. They even told me about a subscription service that Office Depot has that I've never had heard of before. I will definitely be back at some point and I'm glad to see that they've improved their customer service.

A very friendly and well stocked location! I was offered help finding things in the store multiple…read moretimes by different workers. It was a very clean and well organized store.

Poor... Very poor. I…read moreknow I've reviewed the SH in Macy's at the Galleria, but this is for the "Standalone" store actually within the mall. I went in twice, within the same several days that I visited the Macy's location. In those two times, there were two different females working. The first visit, though more pleasant, still wasn't anything special. Asked if I needed help, I replied. "Those are over there" with a finger point. Ok, thanks?? Second visit, (as referenced in the previous review) was never even acknowledged. Female clerk was flirting with a guy, who when he left, never even looked up due to being deep into a texting war on her phone. I actually needed assistance but didn't want to bother her at work... go figure. so I left. Not sure if the service is supposed to wow me at Sunglass Hut anyway, but this was a complete and extreme opposite of the service received at the store within Macy's.

I received excellent customer service! I went in right before closing, and the associate pulled…read moreevery frame matching what I wanted- down to color, lenses, and budget! She was extremely helpful, and even placed a call to the Summit location to see if they had any additional stock to look at! I bought a new pair that I love, and was really grateful for all the help! Thank you!