From a customer perspective, my experience was very mixed. When I called to ask if they had the console I was looking for, the lady on the phone was very nice. They had the item, and for a cheaper price than another pawn store, so I decided I wanted it. She gave me her name and told me to ask for her when I got to the shop. The service I got once I was at the store was different. It may not have been intentional - maybe he was on the spectrum, or maybe he was high on something - but the guy who helped me came across as kinda rude and patronizing. I was initially excited about the savings of buying a console in a pawn shop instead of new or from an individual, but between taxes and the return-warranty it ended up being about the same price as buying from an individual, and the in-store service was just uncomfortable. read more

I've been in there several times and it's just a seedy atmosphere. Although pawn shops aren't the fanciest of stores, this place gives me the creeps. And the help is quite surly. I wasn't too impressed with their lowballing of merchandise; for myself, and for other customers around me. I went in twice and both times left without selling or buying. I had two rings: one a small gold wedding set with less than a 1/4 karat diamond and they offered me $240, which was fine; but my platinum 2 karat diamond engagement ring which was gorgeous and untainted, and platinum wedding band with almost 1 karat, which originally had been valued at almost $5,000, only rang up $500. Seems like a screw is loose somewhere! read more

This location discriminated against me. I picked up an item I had a question about. The first worker Robert asked to see my ID before telling me what price discount he could do. I thought it was weird, but, ok no problem. After getting my ID he told me actually their policy is they don't give any discounts period. I thought that was strange as I've bought at many Cash Americas. I said I understand if maybe they don't let you guys take offers. Could I give an offer to the manager that I think is reasonable? The manager Sam came out and said they don't take off price tag at all. He was very confrontational and hugely negative interaction. He said that's Cash America's Policy they don't take any offers. I had asked only if tax could be taken off and he said no. Then right after he stopped talked to me he went and talked to another good ol boy and right there in front of me not 2 minutes later I'm 90% sure he told him "I'll take tax off for you and throw in a free case" I looked at him and it seemed we both understood what was going on and I think he realized what he just put out in the air. The total for the man was a flat $130. I'm 100% certain of that. So unless the item was marked at $118.18 which with 10% tax would make the total $130 he indeed took tax off for the guy. Price America doesn't price things at weird $118.18. I stood there for a while waiting to for another customer to make an offer on something. No one came by buying, just pawning things. If one more person cut a deal and I was sure of it I was taking Sam to his higher manager and asking why I was being treated differently and why I had been lied to about some policy of not cutting deals. After I'd been standing awhile and I feel Sam knew what was going on he started to try to act more friendly to me. I've never pawned anything at cash America, only bought. Treat all with respect, I don't know why they would be discriminating against me. I'm 99% sure that's what happened. If it's not, still this policy of not taking any offers is stupid and I don't like the way I was treated. I would be highly suspicious of this location and advise going somewhere else. read more

Lame and disappointing. Don't go here. The employees act like they don't know shit about pawning. They were acting picky about buying my perfectly fine condition guitars but have the most raggedy instruments on their shelves. I tried to sell them a brand new midi controller but the offer was ridiculously low. But when I got desperate and decided to go back in and take the offer, the other stupid unnatural redhead employee said I needed to bring my laptop in and set up a whole beat JUST to show her that it works. Umm goodbye! Sounds ridiculously STUPID. Y'all don't need my music equipment if y'all don't know shit about it and won't appreciate the true value. read more

My husband and I went to purchase a gun in April. When we walked up to the door, the employees told us, only one at a time. We said, ok, but we would like to make this decision together. I looked first, decided what I wanted, then I sent my husband in to see the gun I wanted and to see what pump he wanted. Well, needless to say, after I gave the clerk my license, she said I needed to have my social security card because me and the guy I'm with are acting suspicious and we keep coming in and out. I had to tell her, that's illegal to request my ss card and the guy I'm with I've been married to for 32 years. The only reason why we are not together is because you said, only 1 person can enter at a time. Well, RACIAL PROFILING at its Best!!! DO NOT SHOP HERE!!! We went to a gun shop in Jefferson Parish the next day and spent $1800... FYI... It's in my husband's name. Just because he has tattoos, doesn't mean he's a criminal.!!!! If I could have given them a Zero, I would have. DO NOT SHOP AT CASH PAWN AMERICA!!! read more

The people that work here aren't too friendly or go above and beyond their duties to offer you another option..... The amount they offer to purchase your item is so low its not worth your time to go in there.....EVEN when they tell you the market value of you item: ex) brought a laptop they pulled it up and its still selling for $599 but they want to offer me $250 and said they could sell it only at $350 so i offered a trade for an HP they had marked at $375 same gig, same memory same on most all thing except the brand along with $25 so if they put my laptop for sale at $350 = $25 they wouldnt lose any money. They said they couldnt trade and that they would lose money. These people could have a little more understanding that some of us are hurting for money due to job losses and not to make us feel like were crack heads trying to sell anything. read more