Warning: Make sure you get TWO key fobs before leaving the lot…read more If you buy a used car from this dealership, make absolutely sure they provide you with two key fobs before you drive off the lot. When we purchased our vehicle, we were only given one key fob. We were told they would "look for the spare" and mail it to us once they found it. In hindsight, that clearly meant they didn't actually have a second key. Unfortunately, when we later lost our primary key fob, we had no backup. Replacing a key fob can cost anywhere from $500-$800, so this is not a small issue. I really wish we had negotiated a lower price or required a second key fob at the time of purchase. Hopefully others can learn from our mistake and avoid being stuck in the same situation.

McDonough Hyundai charged us $1,500 for gap insurance. After I got home I researched and found out…read morethis was an incredibly exorbitant amount. I called after a few days and the finance guy (Mason Clark) said that they pretty much could not take it off, etc. but we could come and sign a form, however, he said it would not reduce the payments (he was lying of course). After a week or so we went in and signed the form and he admitted that this would indeed reduce the payments. We also signed for Smart Pay at time of buying the car, there were charges that he did not inform us of. We called Smart Pay and unenrolled from the program. Mason Clark said that he showed us a video that explained the charges at time of signing, another lie. DO NOT DO BUSINESS WITH THESES PEOPLE.

A fine dealership if you happen to be in the McDonough area and own a Subaru. Go here.read more

This is a decent place…read more As a single woman, I dread dealing with anything or anybody related to car purchases, maintenance or repairs, and am always thankful when I find a place with people who work with integrity. Subaru of McDonough is such a place and their Service Manager, Mark, is such a person. Mark jumped in as a new manager and cleaned up a potentially sticky situation with some repair work on my car. He did the right thing even though there was no immediate positive return on his actions. If you're in the market for a new Subaru or need repairs on the one you currently own, you can put your trust in Subaru of McDonough.

I bought my new car from here. as car buying goes, It's fine. I will warn buyers that once they…read moretake you to the back, they're gonna try to upsell you with all kinds of things. And use all those psychological tricks. I did get the gap insurance. But I didn't succumb to anything else. They have A Guy That does car detailing, he's part of son's Honda, but you actually pay him separately in cash. And he did a really good job in my car. I would recommend if you're going to purchase a car and they are very hospitable here.

Leave this is feedback:…read more I highly do not recommend this dealership. I dropped my car off on Friday at 1:00 PM and was told the service would take only 2-3 hours. After receiving no updates, I had to call and learned my advisor had left for the day and my car was still not finished, leaving my family stranded without transportation. The car wasn't ready until late Saturday afternoon. Less than 24 hours later, it broke down on my way to work and I had to push it home in the heat. Now I'm stuck with an almost $2,000 service bill for a vehicle I can't even drive. The lack of communication, poor service, and refusal to take responsibility are completely unacceptable. I trusted this dealership to properly service my vehicle, and instead I ended up with a car that broke down immediately after leaving their shop. I would strongly caution others before bringing their vehicle here for repairs.

Vultures. My mom's 2012 Nissan Armada needed a new cradle, alignment and two rear tires. They sent…read moreher a bill for 11k and told her everything "needed to be replaced and new" even though everything else was working fine and had nothing wrong with it, for what they call "safety reasons." Two other shops looked at the vehicle, including another Nissan and said it wasn't necessary and the other pieces had nothing wrong with them- one shop just couldn't do it because it is a big job. They also charge double for tires. I paid their $170 for the diagnostics and had it towed to another shop who found the same cradle they wanted to charge me 1k for (not aftermarket) for $350, paid $1500 for the hands, $100 for the alignment and half the price for teach tire new! Employees of Nissan, do better. Ask yourself, would you spend 11k on a vehicle that's not even worth 11k? They are money hungry. That's why dealerships have a bad reputation for their services- and if your car is no longer under warranty, don't even bother taking it to them. The other Nissan quoted around 3500 for the job, just an fyi. So it's not even Nissan standard persay, it's just they want to rip people off because they saw out of town plates and figured, hey these people are stuck and need to get their car on the road so let's try to squeeze them for every red cent we can. Do yourself a favor and don't take your car here! There are other Nissan dealerships who stand on principles, this is not one of them.

Dawson T is the one .. the truth !!! Walked in he was beyond pleasurable, kind, and NOT pushy at…read moreall i felt like a person like he cared !!! Quickest dealer deal done I very much enjoyed my time in the dealership and dealing with Dawson made the process very easy and not painful at all!!!! Thank you

Do not purchase a vehicle from this location. Salesman Isaac is a liar and only wants to make a…read moresale. He will sale you any lies which include promises that he doesn't keep. He is very unprofessional and will dodge your calls, not only will he dodge your calls but he will look you in the eyes and lie. I highly recommend going to Angela Krause Ford in Alpharetta Ga if you're seeking professional salesmen.

I would not recommended coming here if you're looking for honesty in a workplace. Isaac has not…read moreanswered or returned any calls and is very rude. Cannot be trusted

After my purchase, NO ONE was available for a single question. Byron was my salesman. Once I signed…read morethe dotted line, he was not responsive in the least to a question about losing my cargo cover during detailing. Freddie, a sales manager was equally as dismissive. Still no call back, or reply in any way! Really disappointing.

If you are a female unaccompanied by any male I would not…read morerecommend purchasing a package of bubble gum from this location. Everyone their lies you can't get better service from a homeless person. Then you can receive from the finance to the sales persons. save your money. Save the activation. Do not I repeat do not shop at KIA SON at McDonough location.