I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

Ken is knowledgeable and has integrity. Good selection of items and fair pricing. Both selling and…read morebuying. He has gone the extra mile for me and my family more than once in the 3 years I've been visiting his shop.

I've been into this business several times. The owner is knowledgeable and honest. For a smaller…read morestore, there is a variety of items to choose from. I recommend everyone to check out Texas Coin Collection.

This store staff is always great and super helpful. Gabe, Lexie, and the rest of the staff are…read morecompletely top notch!!! Thank again for your assistance!!!

Good selection of pawn shop items, seems quality is a bit higher than some other pawn shops, so I…read moreimagine they do a bit of vetting before accepting items. Large firearm/ammo/accessories section, would have to do more research before commenting on prices, as these have been pretty volatile. Staff was available and offered help if we needed anything. Used to be a good place to look for multi voltage appliances, from all the GI's back from Germany.

Do not give this place your business!!! The customer service absolutely sucks. I returned after…read morerecieving bad service before and nothing has changed. Plenty of other great shops around town.

The guy outside with the music was polite so two stars. The ladies inside immediately made a…read morenegative comment when I walked in. Then the high prices hit me. PS5 controllers, $55, $65...the same as brand new in the store. Nintendo Switch (console) $248...but no dock. $299 brand new in stores. If you don't know, you don't know and spend more than you need to. Upsetting and no need to return.

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.

I went in to try to sell three JSA certified autographed sports jerseys. They wanted to give me $5…read moreapiece for each one.

I have been coming to this store for a number of years. The staff is always friendly and willing to…read morework with you. Steph is very knowledgeable and helpful in finding the right jewelry for myself and wife. If you need to borrow some quick cash I recommend going there first. Keep up the good work.